GreenWise Landscape Management

signed a contract 4/8/2014. Said they would be out in 2 wks. Heard nothing. Answered only when I called them. Told them at the signing that the job needed to be done by May 15 as I would be out of town. Heard nothing. When I called they continued to postpone. Finally said they would be there the 15th. Said they had to be done by then. They came the 14th and 15th (while I was gone) . Left a huge mess, pieces, parts, garbage left all over the yard. Won't let them do the landscaping till Nov when I return. This is why - they obviously can't be unsupervised.  They left a huge hole that runs under my walkway (which will collapse when it rains) and still haven't fixed it. The operations manager couldn't "make it" out to see the damage, had no one else come and see damage. was waiting for me to send my picutres! As of today, it is still not fixed and he said he would try to find some one to come look at it. I asked to be let out of the contract for the landscaping still to be done - answer - no. I asked to refund the rest of my deposit - answer  - no. I told him I had to hire someone to clean up the mess and I would send him a bill - answer - won't pay it. Owner was nice, professional and knowlegable but will not call me back at all. Have left repeated messages. Refers it to the operations manager.
Crappy job, Crappy customer relations

When they were finishing the work on July 28th we asked if the four trees that lined the driveway should be braced and they said it wasn't necessary because of the size of the roots.  We were also told that if anything happened they would take care of it.
On August 20th one of the foxtail trees lining the driveway fell and damaged the fender of our car.  We called and the problems was taken care of the next day but they claimed the damage to the car was our responsibility.  On the day the tree was replanted we asked again about the other trees needing bracing and they agreed to do it for a fee.  They never returned and never responded to our calls.
On August 28th we noticed a second foxtail tree starting to lean and we called for service and they never responded.  Since that date we have made numerous calls, stopped at the office and sent a letter in an attempt to get someone to at least look at the tree and address our concerns. As of this date we have had no response. 

I described the experience in the box above box

The gentleman who owns the company seems very knowledgeable and he’s a very nice person.  The service people are always very friendly and very good.