EAST COAST ALUMINUM PRODUCTS INC

"Thank you so much for your kind words. It was a pleasure doing business with you, and we appreciate the review."

"We have no record of this person calling our office. His comments were, "Very argumentative. Didn't call back. I had to keep calling them." Why would someone keep calling a company if they were argumentative? Angie's List attempted to contact the Member to verify the review, but Member could not be reached."

"This was perhaps the rudest customer we've had in the 40+ years we've been in business. We installed her aluminum awnings in a timely manner. She had no complaints at the time of the installation. It was approximately 10 months after the awnings were installed that we received a call from the customer. The call came in during the weekend when we were out of the office, and Member left a message on our voice mail. She spoke in a belligerent manner, and demanded that we fix her awnings that, according to her, were installed incorrectly. When we received the message on Monday morning, we called Member, and let her know we had someone who was going to be in the area who would stop by that day to inspect the awnings to determine if there was a problem. When our installer arrived later that day, Member did not answer the door. Instead, she called our office and complained because she hadn't been given a specific time the installer would be there, and her husband was not at home. Without even getting out of his truck, our installer immediately noticed that someone had tried to close the awnings incorrectly. Because he could hear the woman screaming from inside her home, he did not stay. When Member called the office, her tone of voice was loud and angry. After a brief conversation with our office manager, she spoke with our owner and proceeded to verbally assault him, even though he remained calm and respectful. After listening to her rage, Matt agreed to discuss the matter with her husband. Matt called Memberthe same day and arranged for the installer to meet him at their house the next day. Our installer met Member the next day, and showed him how to open and close the awnings to his satisfaction. Member was very nice and acknowledged that there was not a problem with the awnings, nor was there a problem with the installation. This was the last contact we had with the customers. Being in business for over 40 years, we realize the importance of good customer relations, and we strive to please everyone we do business with. However, that isn't always possible. This is an example of one of those situations where -- no matter how hard you try -- you just can't satisfy the customer. Please read the other reviews for our company; check us out with the Better Business Bureau, and you will see that we have an excellent reputation. Most of our business comes from referrals and repeat customers."