It took a week to be completed, but not full days of the week. The next to the last day they would've been done, but the molding for the edging didn't come in so they had to wait. They came back the next day because they didn't have it all in and finished it, so they were only here a half of day on Friday. Two people came out. They were punctual and I would say they were semi courteous. The one guy who was supposed to be the master carpenter, he's an East Coast guy and a little bit brusk but he seemed to know what he was doing. He worked and the younger guy he had with him, he was training him. This young man was just horrible. I found out later on after fighting with this company for several months to come out and fix things that were wrong they told me they fired him finally. I had a mess here. When the owner came out and gave me a quote, I told him that this was a lot for me to do. He said "Your place will look just like it did." I put all of the stuff back into the cupboards. I washed everything and the knickknacks and stuff like that. As far as moving furniture back, they did that. But as far as cleaning the one room that has the tile in it that's been there for years, they made a real mess. They tried to partition it off with plastic to keep it from going up, but there was red dust everywhere in that room. When they got ready to finish up and clean the ceiling fan in there, they didn't touch it. I had to get them back in to try to get them to do some more things. I told them that they were supposed to help clean this up, all of the dust and mess. They didn't do a great job with that. They left water bottles. I told them that they could have water. First they asked if they could have water and I said sure. They went through like a 12-pack of water in two days, so I went out and bought some more and put it in and they went through most of that. The thing is that they left water bottles sitting out on the front porch. They left my front storm door, which is all glass, wide open. I didn't even know it until I happened to have somebody ring the doorbell. I noticed two days in a row that they didn't shut it. It could have been damaged and fortunately it wasn't. The younger guy came in and wanted to know if he could warm up his lunch in my microwave. I didn't mind and I didn't even think anything about it. I said "Sure" and then he wanted to know if he could borrow some silverware. I said "Sure" and he said "Boy, you're one of the nicest people we've ever worked for." But, I guess I paid the price for it because then he took advantage. He left his dirty dishes in the sink one day for me to clean obviously. He cut his self on the last day. The work that he did was very shoddy. They chipped up the tile in my guest bathroom and I didn't have any to replace it. They had chipped off tile in another bathroom. They had chipped the tile in my family room. They had just did a lot of damage. I took pictures of it and I called them every week. They didn't know what to do and then with the floor baseboard he told me that he'd throw that in with the price and I said great, but it's not going to match the rest of the house that already has the tile in. He said that he would do it all. The thing he didn't tell me was that it needed to be painted. It was white, but the day they finally got it and started to put it in they asked did I want it painted first. I said, "Well I didn't know I had to," so I put it on. I had to do it unpainted and then I hired somebody later on to come back. It probably cost me more because they had to cover everything to be sure they didn't get it on the floors where they could've had painted it outside and not have that problem. The young guy cut his self the last day and had a big bandage around it. He was dripping blood all over the place. They said they'll clean it up, well I finally cleaned it up because it was just laying there. He asked if I had any smaller bandages because it was hard to work with the big thing on his finger. I said "Sure". I brought out a box of bandages of all different sizes. I dumped some out and said which one. I put them back in the box and told him that I"ll leave the box here because I have to leave. Because they moved it up a week, I had appointments. I told them they could go ahead and come but I can't be here all of time. I left the bandage box there and when I got home he had taken the Band-Aids and dumped them all out again to find another one and just left them all laying on the counter. When I asked him to do things he would kind of slam things around because he wanted to get going. He wanted to go to the store or something. It took me several months to get them back out here to fix the things that were wrong. The head guy over the workers finally came out and he did the work himself. I said "You would've saved yourself a lot of time and headache if you would've done it in the first place" and he said yes. I had some pain pills left that I use very sparingly for my back. After all that work I went in to get one and they were gone. I told this guy that I hate to accuse but I said they were in there. He confronted them on it and on everything. He said they swear they didn't. He even went to get a drug test and tested them to see if they had it, so I'll never know for sure. The way they handled everything else and took advantage. This guy who came wanted to know what had happened with these guys. I told him the other guy was pretty good. He wanted to get going too. He didn't do as much cleaning as he should have, but he did when I asked him to do it. He told the young kid that if she's the customer, if that's what she wants that's what you do. When I was talking to the guy I told him that I hate to tattle on anybody, but I said that I was really unhappy with how long it took for them to come back and take care of things too. I wouldn't go to them again for anything. They had to go buy grout because on the tile that was good I did have tile to replace it. The point was when the young guy did this part of the room, I knew that it was so sloppy and you had this part at the bottom where it wasn't sealed they had chunked out pieces of grout when they were trying to get it in and just left it all out. They chipped my new tile in the hallways and stuff, so he had to go and try to fix that. They ended up having to take an extra piece of molding, like a round strip, to put around the bottom in the one guest bathroom because there was nothing else they could do because they had to cover up the spot where they broke the tile. They did fix it. The guy spent a couple of days here just doing all of the things that they had damaged, so I wasn't happy with them. The floor looks great and everything looks great now. I called them every week and wasn't going to give up. The girl there was like "You mean they haven't called you yet." One day he was there and she got him on the phone with me. Of course he apologized. He said "I'm sorry. It's just been so busy." You know it's like once they're done with a job they don't care. They want to move on to the next one and not take care of what needs to be fixed that they messed up. It took me a while. It took a couple of months before they finally showed up and fixed it. It's fine now. The guy did tell me the day that he came over and wanted to hear everything that is going on. I told him about the water. I'm not selfish or anything, but they left them sitting all over the place half full. They would drink them and I guess it would get warm and they'll go get another one, but they would leave them open and sitting around all over the place. I was picking up after them everyday after they left. He said "Well first of all, they're not suppose to eat or drink anything in the person's house that they're working on. This kid would sit up in my living room or whatever he could find to sit on and eat his lunch, which I didn't care, but he knew he wasn't supposed to. The other guy always ate outside or in the truck, but this young kid just took advantage. I suppose the other guy just didn't say too much to him. He was breaking the rules all the way and I just didn't know it. He's gone. Thee guy told me it's too bad. He said you know what, he's not an adult and he doesn't want to work. I hate to see somebody get fired, but I guess this must have happened to other people too, so obviously I wasn't the only one. It was a pretty good price for all the square footage. It was half of my house and I got over 2500 sq ft., so it was a pretty good. The workmanship as far as them laying the flooring and the product, I love the floor. They did a good job of laying the floor. I think it's putting the baseboard on was what made all the problems. They took a chunk out of my wall when they were putting flooring in and I told them about. They went over and put a little bit of spackling on it and left it. I told the guy when he came back to talk to me. They were always here on time.