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I think very highly of the work that they do. They went above and beyond for me. They're very helpful. I am very glad to recommend them to anyone.

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[Written by the husband of the member,  who is the car's driver and had the experience]
The first repair was completed successfully, though they visibly struggled to get it to work.  They had trouble with the car's computer system interacting with their programming tool, and had to deflate the air bag manually (i.e. stick a screw driver in it).  To their credit they kept after it; to my concern this is a common repair and they struggled.  But it was completed the same day and appears to work fine, and was significantly less expensive than the dealer.
My second repair is more troubling.  I had oil start to appear in the garage, and took it in.  They found that the valve covers were leaking, and charged $2300 approximately to repair them.  I paid, and got the car back in several days.  A few days later the leak is back, same approximate amount, same place.  I return to them, to their credit they discover that the leak was because their repair was incorrect, and the do the same repair again for no cost.
A few days later the leak is back on the floor, same place, same amount.  I return to them again.  This time "not the same place, this is the alternator bracket".   Need $1100 to replace the seal on the bracket.   Definitely not the same problem (they say), just a coincidence this occurred at the same time. 
I take it to two other places just to make sure I know the real probolems, and in fact there are TWO additional leaks - the alternator bracket and the crankcase seal. I got it fixed at another place who was extremely professional, but more expensive than Tills.  Now after quite a bit of driving I still have a dry floor.  They also found bad bushings in the front that needed to be replaced (both did), something Till's did not mention or detect.
Was the first leak actually leaking?  Perhaps  - I do not mean to imply they made it up. But was it just wet, and not the actual source of the problem?  The crankcase leak was also just beginning to leak, and probably not reaching the floor (yet), but the alternator bracket definitely was (as confirmed by two independent mechanics)  My guess is that Till's saw some oil on the valve covers and leaped to a $2300 premature repair, but I have no way to know.
What I am absolutely certain of is that they missed at least two oil leaks in two visits, and one leak in the third.  They claim "we are unable to see the lower leaks until we fix the upper".  I understand the principle that oil flows downhill, but common sense seems to say if you clean the whole engine area, run it a bit, you can see them both if you don't wait too long.  And even if NOT, after fixing the first leak THEY should have looked for the second rather than sending me home "fixed".
The owners (father and son and I think grand son) were professional and polite, but seemed to have no understanding why I was disappointed in them, and offered no solution to "how do I know after $1100 I won't still have a leak".  In fact they pretty much said "we have to fix one leak at a time, then look for more if it still shows up on the floor".  I found their lack of skin in the game disappointing, and their rather  linear approach, one at a time, unprofessional.
I also found their maintenance manager (Smitty) to be arrogant and hard to deal with, exactly the opposite of the owners. He makes you feel like just walking in the door you've done something wrong.  I saw him, in my presence, blast a new customer who said "I have been calling about my parts and you do not return my calls" who had then arrived in person, by saying "there is no point in coming here, I'll call you when I have your parts".   I was so embarrassed at the nasty treatment he was receiving I left the reception area.  He was similarly nasty to me -- saying effectively "how can you expect us to fix a leak on the bottom of the engine if there is also a leak on the top".  
Well... I do expect it of someone who is truly an expert on BMW repair.  HOW they do it is what they should know, not ask me rhetorical questions.  Just as I expected them to be able to hook my car to their programming system, which never worked for the air bag. 
They are very cost effective -- I paid about $1800 for the $1100 repair that Tills wanted (the dealer wanted $2500).   However, I was treated politely by their manager, and my car was fixed correctly, so I feel I got the better deal.
I'm not sure they deserve the "C" given the failure to correct the problem, but I really do feel the owners tried hard, and they were completely professional in dealing with me.

Charged 430 for a battery replacement that could have had done at pep boys for 156.00. Was supposed to reset service lights did not do. Was charged for bosch diagnostic but no findings were provided. No written estimate...nothing more than parts changers. No details as to what type of battery was installed and what warranty...extremely unprofessional. Drop off your car and we will see. Did say would try and charge around 1500 to change starter which is a 1.7 hour job per maufacturer...baterry change....for an amature mechanic 50 minutes...tills 2 hours..

Tills is outstanding. We originally brought this to the mini cooper dealer in Ft. Myers as one of the items should have been covered under warranty as a prior service in Miami caused the issue. However, the mini dealer refused to fix it under warranty and wanted to charge us over 3 times the estimate from Tills. Tills was honest, charged us 1/3 of what the dealer wanted to charge us. We are going to bring our mini cooper to them for all repairs/service needs in the future. I highly recommend Tills for mini cooper service needs.

great quick service with final bill under estimate, a pleasure to deal with

They were extremely helpful, on the estimate had everything priced out complete with pictures of parts needed.  Explained why each part was needed and questioned if we really should have the work done considering the cost involved.  We are thinking about it since we love the car and it doesn't have alot of miles on it.  We also have a BMW and for sure will take it here for service from now on.

I am in an argument with them now in terms of what I wanted done and what they want to do. I have been using them for five or six years. I got them to seal an air leak in the engine, and they did the work for me for free. They did the service correctly. I have got no complaints as far as the way they go about stuff. There are certain gray areas. When they do a job, they want to do it ideally by replacing every little part instead of using the parts that are already there, which is probably the correct way to do but is a lot more expensive. There is no point getting new brackets when the old brackets are fine. I have no complaints about any of the work they have done for me; it is just the financial situation I am in right now. It is hard for me to deal with them as compared to going to a backyard mechanic. I could have gotten the same service done for lesser. If I had an extra $1000 to give them to buy the parts, I would but I don’t have that kind of money. I could have gotten the parts from the internet, but they said they don’t like to install parts unless they get the parts themselves, which I understand is a way of increasing their sales and that kind of thing just doesn’t work for me. The parts are a lot more expensive because there is such a wide range especially on the brake parts. I can get a wheel cylinder on the internet anywhere from $15 to $50. They are always going to charge me for the $50 one, plus add their 10%. It is one of those situations in life. Basically because of this just one circumstance, I am not going to stop going to them. Whatever else I have had done on my car, whether it was tune ups, alignments or where I had actual problems on the car, they were more effective than Volkswagen dealerships or mechanics I have had. I will stand behind them a 1000%, except on this one issue because the quality has always been great. Their quality is topnotch. These guys actually race Volkswagens, and I reckoned that if they do that, they pretty much should know about Volkswagens. They do first rate stuff. If something were to go wrong, they will tow my car and squeeze me in as soon as they can, even if I were to call them in the last minute; there might be a delay only if there is a problem getting parts. They are always busy because they are good mechanics. If I have a problem with anything they have done, I just need to take it back to them and they will fix it without a problem. I would use them again in the future.