Service Star Cooling & Heating, Inc.
About us
Service Star is a family-owned business founded in 2003. We specialize in providing you professional air conditioning service at a competitive price. All Service Star technicians are factory-trained and certified in order to provide you with the best possible experience. We offer 24-hour on-site service to all of our existing and future customers. Service Star is growing at a steady pace, with new branches opening throughout the southeast. We would love the opportunity to serve you. For all of your air conditioning and heating needs, please don’t hesitate to contact us today! Additional DBAS - Service Star, Inc., Service Star Cooling & Heating, Inc., Service Star Enterprise, Inc., Service Star Heating & Cooling LLC.
Business highlights
Services we offer
AC repair, UV light kit installation, air duct cleaning, clean & check., new unit installation, preventative maintenance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 36% | ||
| 9% | ||
| 18% | ||
| 9% | ||
| 27% |
we were promised 3 years of free service. Now the company doesn't seem
to remember who we are. When I call for service, they can never find any
record of us in their system.
I feel like I was charged $29.50 for a high pressure and misleading sales pitch. They certainly did not clean anything and stopped checking as soon as they thought they could sell me a new system with upgrades. They left upset when I did not commit to buying a new system. I would not use them again.
"Member, I apologize for your displeasure with the technicians who were sent to your location. I do see a 'stop service' notice for your invoice; the technicians may have not been able to perform their full service due to the unit's condition. I will speak with the technician team on this issue and ensure that normal business practice is being followed. Please feel to call us at 239-491-2539 if you have any questions or would like to discuss this further. Thank you very much for your time."
They came and inspected the comeplet system, we had called complaining of excess dust and sir flow not being consistant thru out the house expecially the back bedroom and master bath and closet. they checked whole system found some problems with the duct work and found that the compressor was drawing high amps. They found alot of microb growth in the air handle. We decided to go with a more efficient system and eliminate the freon system and install a uv light to help with mold.
The service techs were very knowlegable and efficient and worked very deligently until the job was complete. Everyone worked with us to explain what and why the made the recommendations that they did. There was no highpressure sales pitch. We are very satisfied with the results are home feels much more comfortable and the dust is now down to normal.
"Thank you very much for the kind words! We appreciate your business and will do whatever we can to assist you. We are glad to know that our technicians were able to make this process a simple and painless one. Please do not hesitate to call us if there is anything else that we may do for you, and I will pass the niceties that you have posted along to your service technicians. Have a wonderful week! - Michael Hussion, Technical & Marketing Director 239-491-2539 www.servicestarflorida.com"
"Member, I'm delighted to hear about your positive experience with our company! I will pass the kind words along to the technician who serviced you. Please do not hesitate to call us if you have any questions about your ultraviolet system or if there's anything we can do for you. Have a wonderful Easter! - Michael Hussion, Operations Director 239-458-4405, ext. 222"
Well, after I found out about the freon "lie," I have a new company coming to inspect tomorrow for a second opinion. Additionally, I found out the manufacturer of the unit he recommended is offering a $1,000 rebate!!! No mention of this, of course. On top of this, he charged us $39.95 instead of the $29.95 special, but I was so upset about our AC system needing to be replaced that I didn't even realize we'd been overcharged until after he left.
Even if the system does need to be replaced, I will NOT use Service Star:
1. Lied about not being able to refill R-22 freon since it was "banned."
2. Not mentioning or inlcuding the manufacturer's rebate in the estimate.
3. Overcharging us for the maintenance call.
Buyer beware!
"We apologize that our technician had not properly explained the dynamics between R-22/"Freon" and R410-A/"Puron" to you. Although we recommend Puron for energy and environmental effiiciency, it is our policy to still work on, refill, and service all Freon systems. Disciplinary action has since been taken to prevent this improper communication from happening again, and we sincerely apologize that we have not satisfied your needs. Please do not hesitate to call us at 239-549-5055 if you have any other questions or comments for us. Thank you."
"Thank you for your generous comments we look foward to serving you for all your air conditioning needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
5710 Zip Dr, 2, Fort Myers, FL 33905
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