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Penguin Air

3.6(
24
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

At Penguin Air we are passionate about Air Conditioning and Heating providing Florida the best heating and air conditioning repair service, sales and installations. We treat every air conditioning system, air conditioner repair and complete system installation with pride. Penguin Air Conditioning stocks every heating, air conditioning and indoor air quality product you'll ever need, providing quality HVAC equipment for over a decade installed by our highly trained, nationally certified on service and installation of heating and air conditioning systems, our epa certified technicians will ensure that your system is repaired, installed and operating to perfection and backed by our 100% Customer satisfaction. Whether you need an air conditioner repaired, or a quote for a new air conditioning system, call today and find out for yourself why we're called the most trusted heating and air conditioning contractor in Florida.

Business highlights

Emergency services offered
20 years of experience

Services we offer

& Maintenance, Air Conditioning Installation, Coil Cleaning, Duct Work, Indoor Air Quality, Repair, Thermostats

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.624 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
4%
3
13%
2
4%
1
25%
Write a review
Showing 1-24 of 24 reviews
PETER R.
Jun 2022
1.0
it was painful, disrespectful, like stepping on a LEGO.
PETER R.
Jun 2022
1.0
$1,000
The so call tech. said he cut the plywood short, and he was there, only to replace the plywood my son hire this terrible company last year. I ask the tech. to call a supervisor, I'm still waiting. An Per my active duty navy son who is still overseas. told me they suppose to install a UV Light, tech. neither told me he installed the UV Light he even cut a hole in the ducting that leads out of my air handler. even the tape that was use was water log and adhesive will not stick. he kept telling me NO he not going to replace the plywood. So I told him, get the F out of here. That's the military discount that PENGUIN GIVES OUR ACTIVE DUTY. I'm the father writing this review, also a former military member and a senior citizen. PENGUIN is not BBB approved. Not know what my son pay. don't want to stress my son. he has need to be alert on the other side of the world. BTW tech. told me, he does this for a living, I reply, cheating people for a living. price, estimated at 1,000 dollar, my son has the receipt MEMBER. Penguin knows my son back overseas. Therefore no need yo fix the problem.
Karen K.
Oct 2021
5.0
Yes, I recommend this pro
$6,658
I would like to personally thank Penguin Air Cooling & Heating, for the exceptional service I received while installing my new Lennox a/c last week. All four installers: Glenn, Evan, Steve, and Dale showed up on time. They were so professional, courteous, and helpful with all of my questions. Also, thank you Steve for hooking me up with the new unit. I will definitely recommend Penguin Air to all my friends and family!!
Steven F.
Jun 2018
1.0
$5,000
The worst possible experience. They never permitted the job, didn't connect the AC to the ducts, the AC kept shutting off (because the condensation in the attic was filling the pan, and auto shut off valve was triggered). We spent hundreds and hundreds to service the new machine until we finally called another company out. That company told us that the AC was never properly connected, old faulty wires were left dangling. I called the owner of the company, and he said "The county isn't going to do anything, I'll tell them it's the first time we forgot to pull a permit and we won't even pay a fine. Sue us, we have no money" Sure enough, the county not only did not fine them, but they let them get a permit 5 years after the installation. Just last week, the machine broke again, this time we had to replace the motor. Piece of **** company.
Al P.
Mar 2018
5.0
Yes, I recommend this pro
$149
Because I had used this company a few years ago for my AC maintenance, I decided to contact them again. After I made the appointment, I decided to check the Angie’s list reviews and found that the company had terrible reviews equating to a “C “rating. I actually considered cancelling the appointment, However, it was already set for 9 am the next morning. I will state, that they said that would contact me 30 minutes in advance. They did, the service person, Marcell was on time, he came in, very professional, removed his shoes, did an assessment and went to work. I am not sure if the reviews are older or not, but if they treat every customer as my work was handled, there is no reason why they should not be an A rating. ps, the best thing about Marcel was that he did not try to over sell for extra money on the visit, which I have had from other service people. He informed me of issues that I need to consider and left, thanks for allowing me to be an adult. I will use the again.
Marlene P.
Nov 2017
5.0
Yes, I recommend this pro
$4,600
We had a hard to fit spot for the air handler, but Gus was thorough, professional, and honest. He spent a good two hours trying to find what we needed. Then the installers had it in that very same day.
Toby M.
Nov 2017
5.0
Yes, I recommend this pro
The crew of three arrived shortly before 10 in the morning and didn't leave until well after 4 in the afternoon. All this time they worked steadily and quietly; of course, the equipment makes noise, but the men did not. They were polite and patient as I asked questions and pointed out any concerns I had. Yes, the job was pricey but, considering the labor that went into the project and the need to have clean air and a relatively dust-free home, I feel it was well worth the price.
Steven F.
Aug 2017
1.0
Sales guy promised to do AC, all necessary ductwork, update wiring, put in UV light, seal all around the unit and ducts to prevent leaks AND pull a permit. He put in new AC, but did none of the other things promised both verbally and in writing. I had four other companies come out to tell me what was going wrong with our system, because it kept shutting down, and they all said that the unit was never installed properly, the duct work was deteriorated, air was leaking all around the unit because it was never sealed properly, the unit was more powerful than the prior unit so new returns and ducts should have been installed in the house to prevent the unit from choking and sweating. But it did choke and sweat, filling the pan with water continually -- so much so that we bought a shop vac and had our 15 year old empty it regularly. Those rival companies also told us we had microbial growth in the attic due to the condensation from the unit sweating in the attic and suggested we check the ceilings in closets under the unit. They are mottled black and gray. All of the companies who came to look at our unit agreed that the wiring was decades old, the duct work never updated, the UV light, if it ever worked, was a one time use only - no bulb replacement possible. All agreed that the job would never have passed inspection, and therefore was probably never permitted. I called the County and they confirmed the company had never applied for a permit for the job. I filed a complaint with the County and called the owner of the company. "Mark", the owner of the company, started by saying he was sure that I was mistaken and that they had applied for a permit. Then switched tactics, laughing at me saying that they were never going to fix the damage, and that the County was never going to punish them enough to permit every job. Sure enough, the County allowed Mark to apply for the permit 5 years after the fact, after my complaint, and after damages, and now all they have to do is properly seal the unit they put in five years ago. I will have over $20,000 in remediation work to do. They will get off scot free. Don't hire.
Loren R.
Jul 2017
5.0
Yes, I recommend this pro
$400
They were really responsive and out there really quick.
Thomas M.
Nov 2016
1.0
It was terrible and disappointing. An agent reviewed the project, determined it could be done and gave an estimate, which was ridiculously high. Installation was scheduled and a deposit was made. The installers canceled the morning of installation and the project was rescheduled two days later. The morning of installation, the manager called to say they couldn't do the job. This was an incredible inconvenience for me because I had people there to help me transfer my wine from storage to home cellar. I found someone else to do the work, but it took another week and had to transfer the wine by myself. Very unprofessional.
Robert C.
Mar 2016
5.0
unknown
Annie P.
Jan 2016
2.0
.
Danuta D.
Dec 2015
1.0
unknown
Jason P.
Jun 2015
5.0
Yes, I recommend this pro
$3,900
They were awesome. They were an A. They were great. I would absolutely use them in the future.
Machiko L.
Dec 2014
5.0
Yes, I recommend this pro
$90
On time and professional.
Office lady very courteous.
Would hire them again.
James N.
Oct 2014
5.0
Yes, I recommend this pro
$3,500
unknown
Response from Penguin Air

"Thank you for the great review."

Matt M.
Jul 2014
5.0
Yes, I recommend this pro
$50
My experience was great. I spent about $50. They came out, looked at my air conditioning system, told me everything was fine and what to expect in the next 2 years and now I'm looking to upgrade it.
Toby M.
Jul 2014
5.0
Yes, I recommend this pro
$7,000
Because we knew we would need to replace the system, Penguin was contacted before we came down to Florida so we were first in touch "long distance."  Once we arrived in Florida we met with one other company as well as Penguin to compare prices and equipment.  After talking with Penguin, we made an immediate decision to work with this company.  The men clearly knew their business; they worked efficiently and neatly.  They were also very pleasant and receptive to any questions or concerns we had.  We also appreciated the fact that there was no attempt to oversell us on equiipment that we didn't need - unlike the other company. What we got was ideal for the size and needs of our house.  When we had a question after the installation, a visit to our house was immediately arranged.  We will surely be using Penguiin for maintenance.
Walter S.
Jun 2014
3.0
$7,500
unknown
Betty F.
Aug 2013
4.0
$140
I needed to have my AC drain unclogged, It costed me $140 and they solved my problem. He used bleach but he didn't have the bleach I had to give it to him. They were very responsive but he did get lost on his way to my house. I wouldn't use them again.
Enrique R.
Apr 2013
5.0
Yes, I recommend this pro
They were on time and very competitive. I have never had a problem with the unit and my tenants are very happy with the service. My only regret is that I didn't use this company for all of my other rentals. Once I saw how professional and honest this company was I had them service all of my rental properties to include my own home. Since retiring from the military and Moving to SW Florida I have had to deal with many shady companies. I am here to tell you  this company is by far the most honest and competent that I have come across. The technician that came out to the house was a young fellow who said yes sir and went to work immediately. When I asked him how he learned about AC he said he became certified in college but perfected his knowledge from the training he received while at the company. To my astonishment he said that the owner has a mini school with Actual running AC and all technicians have to prove their competence prior to becoming members of this company. I would love to see other companies have this approach to customer service. I think everyone in SW Florida needs to know about this company.
Deborah M.
Mar 2013
5.0
Yes, I recommend this pro
They were always so nice to me. They were really informative and answered my questions with extreme patience. They calmed me down and were so very helpful and polite. They came out and took care of it right away. They even had an online coupon, and their prices were very reasonable. I haven’t had any problems since then and I was very pleased with their service. They really went above and beyond!
Omar F.
Dec 2012
3.0
$500
While they located the coolant leak, Penguin Air was going to charge me double to replace the coils and recharge the system than what another company was charging.  While I'm certain they are competent at their job, their prices are not reasonable.
Response from Penguin Air

"Competitive pricing My name is Marc General Manager for Penguin Air. I have looked into your account and I’m truly sorry that you did not ask to price match or discuss the price quote concern with us. I have looked at your invoice and you were charged $58.99/lb for R22 refrigerant when the competition was and is currently charging over $70/lb some as high as $90/lb, We understand and know the value of competitive pricing and that customers are shopping around for the best price as would I. That’s why we offer competitive prices and a commitment to matching genuine like-for-like quotes, However it is not always as simple as it sounds all companies are not equal we have different customer service structure that impacts the overall cost. It is important in our industry that you are comparing pricing with a similar structured company. Our first priority is always to deliver quality genuine parts products and services but we also believe we offer fair prices too. We will match or beat any genuine like-for-like quote, so please always contact us if you would like to discuss price quotes. Once again I hope that the work performed by the other company was done well, if there is anything I can do to give as a second chance please don’t hesitate to contact me. Thanks Marc 239-333-7747"

Thomas P.
Nov 2012
5.0
Yes, I recommend this pro
$3,500
Joe Kaz is a nice guy who gave the best price. He did not try to see extras and  they even upgraded unit for free.
Robert G.
Jul 2012
3.0
$330
Called company after searching internet. Company was out within an hour, and the technician replaced capacitor and refrigerant to system. Advertised no service call charge with repairs. No wonder. Parts cost were extremely inflated.
Response from Penguin Air

"Guarantee our parts, price and customer service My name is Marc I’m the General Manager for Penguin Air. I have looked into your account and I’m truly sorry that you feel that our prices are high. However, it was a Saturday and there was not a weekend service or service call charges as others would have charged on top of the competitive priced parts. When comparing prices to our competition we try to stay in the low end where it is hard to maintain when Penguin Air has the staff to be able to dispatch a technician within 2 hours guaranteed! Even on a weekend as you have experienced, and to assure good customer service as you have experienced all of our service trucks are fully stocked with quality parts, we guarantee our parts and labor for 1 year. We are constantly monitoring our competitors prices and sale promotions to stay competitive in this service industry, typically the difference between similar outfits is 5%-10% in your case meaning $15 - $30 difference lower or higher in price, what sets us apart is Staff for customer service, parts stock and guarantee and the fact that we are always open. I would have hoped that you would have called and asked for a manager or a customer rep. to discuss your concern we are always open and ready to talk to customers. Nevertheless we guarantee our parts & Labor, competitive prices and customer service. I Hope this has settled your concern it is never a good feeling to feel your were overcharged, should you like to discuss your invoice don’t hesitate to contact me, Marc 239-333-7747. Thanks."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Penguin Air is currently rated 3.6 overall out of 5.
Penguin Air accepts the following forms of payment: CreditCard
Yes, Penguin Air offers free project estimates.
No, Penguin Air does not offer eco-friendly accreditations.
No, Penguin Air does not offer a senior discount.
Yes, Penguin Air offers emergency services.
No, Penguin Air does not offer warranties.

Contact Information

13300 S Cleveland Ave, Ste 142, Fort Myers, FL 33907

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