Green Leaf Lawn Services

"Thank you [Member Name Removed] for giving us the opportunity! We appreciate your business."

"I waited a few days to respond to this customer bc I have been trying diligently to reach out to her to make the situation right. This review is how she actually fired us so I feel like the Responsiveness grade as well as the price grade are unfair, as I was never told there was a problem. We serviced her lawn for 4 years and she was always happy and never had anything but good stuff to say. In all that time of reliable service, she never left a good review. Then, after 4 years I had to make a price change and we told her she could keep the $75 a month price as long as it was a mow only service or the price would go up around $10 a month if she wanted to keep the full service with plant trimming. Both of those prices are low for the area as well. She never responded until this review was left, nor did she give me a chance to repair the pool screen (which we have to do occasionally and I always pay for it). It is worth mentioning as well that the customer was 4 months behind on payment. I wish there could have at least been a discussion before this review was left as I don't believe it reflects 4 years of loyal service."

"I honestly [Member Name Removed]'t mind negative feedback as it helps me grow as a company. However, this review should have been a B or C. Lawn service is a difficult industry to maintain a good review in. The problem being that you can service a property for years faithfully and no one cares to review you. Then when you slip up once, or have to let a customer go bc of location (as was this case), you suddenly get a D. The truth in this case is that this customer moved at one point in the service and contacted me a year later from a different location that I was too busy in to take his account back on. We had no agreement that I would when he moved nor did I know where he would be moving. When I tried to explain this to him he literally threatened me with negative reviews if I wouldn't start his account back. I finally felt forced to agree and had to drop another good customer to accommodate it. After servicing this new, much larger property for a year, I told him it wasn't feasible. He was sad to have lost us and never said anything about the rental being skipped. He did say that the service had declined and I apologized for that and spoke to that particular crew. They explained they didn't have the time to do such a large lawn with so many trees, with the time slot I had allowed. So I am not denying any blame at all in this as I should have priced it higher to begin with so the crew could have spent more time....but the situation as a whole was manipulative and the review doesn't reflect the service properly."

"I respond to every review with absolute honesty and try to explain my side as a business owner. I can say with all honesty that I have never serviced this yard or entered this customer in my database. Nor have I ever priced yards for that amount. Green Leaf Lawn Services is a generic sounding name; which was always a good thing until this review. I am currently trying to get the review pulled down bc it wasn't meant for me. In the meantime, this is the honest truth and there is nothing else I can say."

"Thank you so much for your positive feedback. You have been great to work with as well!"