Franks Roofing & Spraying Inc
About us
Frank's Roofing is a Licensed Roofing Contractor serving Lee, Charlotte, Hendry & Collier counties since 1969. We are a family-owned and referral-based business. We promise quality workmanship and customer satisfaction. "Protection From Above Means Peace of Mind"
Business highlights
56 years of experience
Services we offer
Do you need a repair or reroof on your home or business? We can offer our professional opinion with an estimate or inspection report. We are licensed to provide all roofing services such as repairing or reroofing with tile, metal, shingle or flat roof systems. With our seamless gutter machine, we are here to provide the quality work that will last at a fair cost., we can give your home that finished look and prevent washouts. "Weather" residential or commercial
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.821 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-21 of 21 reviews
Bernice T.
May 2018
I couldn't be more pleased.
Response from Franks Roofing & Spraying Inc
"It was our pleasure to work with you. I hope your trip was great! Thank you for your review."
Elaine S.
Apr 2018
I would recommend Frank's Roofing to anyone looking for a reliable company. They gave us a quote and did the work as quoted.
ROY B.
Apr 2018
Hurricane Irma tore off some shingles and Frank's Roofing was the only quote that wanted to completely replace, instead of repair the roof. I asked them why they didn't give me a quote to repair and they said that the roof was 15 years old and needed to be replaced. With their honesty we hired them and was happy we did. The first inspector said that Frank's was great! They quickly cleaned up at the end of the day and told us when to expect the next step. We love Frank's Roofing!
Response from Franks Roofing & Spraying Inc
"Thank you!"
Stephanie W.
Dec 2017
It was a great experience. Everyone from the estimator, office personnel, on-site workers and supervisor were very professional and knowledgeable. I was kept in the loop from on-site and email updates. The shingle they helped me pick is beautiful. One reason I knew I chose the right company was when the supervisor noticed that my husband was not doing well from chemo he brought my garbage cans up to the house for me.
Response from Franks Roofing & Spraying Inc
"Thank you so much for your kind words!!! We are so very blessed to have you as part of the Frank's Roofing family and we wish you a very Happy New Year!"
DOLORES H.
Nov 2017
.
Response from Franks Roofing & Spraying Inc
"Thank you for taking time to review our company."
Sally K.
Jul 2017
This was our third roof in 30 years, and should be our last. Frank's came out when they said they would to estimate, started earlier than expected, finished a little later than expected due to rain (no leaks even during downpours) but overall kept us updated at every step, answered every question, and did a great job with the clean-up afterward. Toni sent e-mails about everything, and made sure we knew about the delays and the reasons; she really made the experience excellent!
Response from Franks Roofing & Spraying Inc
"We want to say thank you with all sincerity, for taking time to let our team know that you appreciate their efforts. This group works hard. It is always rewarding when we can pass your comments on to them. Thank you!!"
Paul D.
Jul 2017
Job went great from the estimate with Bob to working with Toni in the office they communicated with me regularly once the job started, sent pictures and completed the job on time. It was a fair price and the 50 year warranty gives me peace of mind. I would highly recommend Franks Roofing to anyone in need of a reroof or repair. Thanks Toni and Bob !
Response from Franks Roofing & Spraying Inc
"Thank you [Member Name Removed]. We appreciate you taking time to let us know how we did. I will be sure to pass this on to Toni and Bob."
Frank D.
Mar 2017
unknown
Response from Franks Roofing & Spraying Inc
"We appreciate you taking the time to provide a review for the service you received. We strive for the best possible customer service along with quality workmanship. If we have not earned an "A" in your opinion, we would like to know which areas we can improve upon. Please don't hesitate to call our office or send an email. Thank you in advance."
Allen N.
Jan 2017
it went well.no major complaints
Response from Franks Roofing & Spraying Inc
"Thank you Mr. [Member Name Removed]. It was a pleasure meeting you in our office. We appreciate your feedback and wish you a great year."
Hawley B.
Dec 2016
I was called by the office to confirm their start date and to expect delivery of a dumpster and roofing materials. Both arrived as explained and the next morning a crew arrived early and checking in with me began their work. The were quiet as could be considering their work and efficient with their time. I never saw them take a break. The work was completed after a long day by what I considered a great team. Almost immediately I received an email with pictures of the work and the rotted wood they needed to replace. A supervisor came back the next day to check the job and made sure the site was clean and up to their high standards. The final inspection by the county was a few days later with no problems. These roofing people care about what they do and their reputation. I would highly recommend them.
Response from Franks Roofing & Spraying Inc
"Mr. [Member Name Removed], Thank you so very much for taking time to comment about our team. This is exactly what we strive for! I am so very proud to know that we have earned another happy customer."
Kevin S.
Apr 2016
The quality of the work was good and they cleaned up after themselves which is always a bonus as some contractors can make a big mess. Toni was very helpful when available. I think they are a pretty solid company however, their communication with customers is pretty bad. I had to call several days after signing the contract to do the work to make sure they got it. It was emailed promptly in order for the job to get rolling. One would think that a company receiving a signed contract would be exciting and acknowledged by the sales person or office crew. I heard nothing for days.
When I called to make sure they got the paperwork, they didn't even know where it was or if they even had it. Then there was the two week wait ,which they said they were out about two weeks to do the job. I waited patiently over the next few days and then a week and then two weeks with no communication as to when they "might" start the job. I had to call again to find out that they did have me scheduled and it was going to be done in the next few days and they finally gave me a firm date. I'm glad I called so I could prepare my tenants as to what was going on.
The job was started on the day they said they would but there was no communication or status updates at all. They had to replace some plywood, which I signed and agreed for them to do however, they could of called and said you need X amount replaced this is the total cost for that. I didn't hear anything and became nervous that maybe they replaced a ton of wood and it was going to be astronomical in price. Instead, I waited on the invoice to see what it was going to cost in total. The invoice mind you was sent out right after the job and in a timely manner, amazing how that works when they want payment.
I send payment to the remit location on the invoice but I sent it certified mail and certified check. I figured this would be a smart way to do it as it would be guaranteed payment for them and someone would have to sign for it. I again had to contact them to make sure they got it because it showed that it was delivered 3 days ago. They said they didn't get it and I explained that it was sent certified (thank god) and they weren't available at 4pm during a work day to sign for it. That is fine, but you got a letter saying you had certified mail waiting for you to be picked up. I think there are some organizational problems as well.
Again, I think the company overall is a good one, but in this day and age you have to communicate. We have so many mediums in which to utilize that it would have been simple to update me or respond in an appropriate fashion.
When I called to make sure they got the paperwork, they didn't even know where it was or if they even had it. Then there was the two week wait ,which they said they were out about two weeks to do the job. I waited patiently over the next few days and then a week and then two weeks with no communication as to when they "might" start the job. I had to call again to find out that they did have me scheduled and it was going to be done in the next few days and they finally gave me a firm date. I'm glad I called so I could prepare my tenants as to what was going on.
The job was started on the day they said they would but there was no communication or status updates at all. They had to replace some plywood, which I signed and agreed for them to do however, they could of called and said you need X amount replaced this is the total cost for that. I didn't hear anything and became nervous that maybe they replaced a ton of wood and it was going to be astronomical in price. Instead, I waited on the invoice to see what it was going to cost in total. The invoice mind you was sent out right after the job and in a timely manner, amazing how that works when they want payment.
I send payment to the remit location on the invoice but I sent it certified mail and certified check. I figured this would be a smart way to do it as it would be guaranteed payment for them and someone would have to sign for it. I again had to contact them to make sure they got it because it showed that it was delivered 3 days ago. They said they didn't get it and I explained that it was sent certified (thank god) and they weren't available at 4pm during a work day to sign for it. That is fine, but you got a letter saying you had certified mail waiting for you to be picked up. I think there are some organizational problems as well.
Again, I think the company overall is a good one, but in this day and age you have to communicate. We have so many mediums in which to utilize that it would have been simple to update me or respond in an appropriate fashion.
Response from Franks Roofing & Spraying Inc
"Our company strives for complete customer satisfaction. We have implemented a new system to keep our customers informed throughout the process. This system has proven to be very effective and we've had great feedback from our customers over the past week."
Daniel S.
Jan 2016
unknown
Response from Franks Roofing & Spraying Inc
"Thank you for your time in leaving this detailed feedback. . Every person on our jobs are employees of Frank's Roofing so we are able to teach workmanship and build on past experience and grow our employees. We will take this feedback and build on areas that need to be addressed. As well, we ask our customers to keep in mind that there is a construction project in progress prior to the start date. Some elements cannot be avoided only minimized. We continually receive great feedback on our clean job sites so this is uncommon. It is our goal to make each project a painless process and leave each customer with a good experience. We appreciate your feedback. We will go to work on making some changes to improve where we can to maintain the highest quality of workmanship and customer service."
Barbara S.
Jan 2016
The crew was relentless. They were on the job every day and they have separate crews for each area of roofing specialty. Franks Roofing was meticulous about their work, timely and extremely professional. The new roof is gorgeous.
Response from Franks Roofing & Spraying Inc
"You were a joy to work with - thank you so much for taking to time to let others know about your experience with Frank's Roofing. Best of luck to you in your new home!"
Robert C.
Dec 2015
I contacted four roofing companies. Two responded. Frank's offered the better price, by $2400.00 for a nearly identical proposal.
They offered some local referrals, which I contacted. All were lovely roofs from a week old to two years old.
After completing the paperwork and getting permit, they showed up on time and stripped and papered the roof. They left no mess anywhere. We had to wait an extra day for the inspection and they were there first thing the next morning. They finished by Noon, cleaned up and left.
The sales rep stopped during the work and after completion. There was a supervisor on hand about 60% of the time. The way the crew worked, he almost wasn't needed. The crew did a very good job of cleaning after the job was completed, not perfect, but close enough for me.
The total work time was only about 13 hours with about six workers.
At no time did they pester me for payment. They waited until it was complete; waited for the inspector to sign off; then they came and checked with me to be sure I was happy.
I was and gave them a check.
My only disappointment, and it is small, was that they did not leave any extra shingles at all for possible future repair.
They offered some local referrals, which I contacted. All were lovely roofs from a week old to two years old.
After completing the paperwork and getting permit, they showed up on time and stripped and papered the roof. They left no mess anywhere. We had to wait an extra day for the inspection and they were there first thing the next morning. They finished by Noon, cleaned up and left.
The sales rep stopped during the work and after completion. There was a supervisor on hand about 60% of the time. The way the crew worked, he almost wasn't needed. The crew did a very good job of cleaning after the job was completed, not perfect, but close enough for me.
The total work time was only about 13 hours with about six workers.
At no time did they pester me for payment. They waited until it was complete; waited for the inspector to sign off; then they came and checked with me to be sure I was happy.
I was and gave them a check.
My only disappointment, and it is small, was that they did not leave any extra shingles at all for possible future repair.
Response from Franks Roofing & Spraying Inc
"Thank you so much for your kind words. We do only minimal advertising because we like for our happy customers to pass the word. It was our pleasure doing business with you!"
Jan T.
Apr 2014
Called for an estimate of a re-roof and representative was there within two days - very professional and explained what would be done and the timeframe for completion. I had called 4 companies for estimates and Franks was the lowest (all estimates included same type of work - install new vents, eave trim, ridge vents, waterproof underlayment, etc). Work was completed timely. Highly recommend
Response from Franks Roofing & Spraying Inc
"Thank you for your review. We will continue to work hard to provide the best service with quality products. It has been our pleasure working with you. We'll be here for years to come thanks to our referral-based customers."
Dominica C.
Jan 2014
He was extremely professional, helpful, polite, and knowledgeable. I will use him whenever I have issues with my roof. This gentleman also emailed me information on how home owners can do simple maintenance to keep their roof in shape.
I was very impressed with Frank's roofing. He is a gem.
I was very impressed with Frank's roofing. He is a gem.
Response from Franks Roofing & Spraying Inc
"It is our goal to provide the best service we can. As consumers ourselves, we like to remember what we would expect if we were in the situation. Our customers keep our business going and we truly appreciate them. Thank you for your review."
Jennifer P.
Dec 2013
went fine
Response from Franks Roofing & Spraying Inc
"We are pleased that you are satisfied. We will continue to do our best. Thank you for sharing your comments."
Gladys K.
Apr 2013
I live in Wisconsin, but needed the roof installed on our winter home in Florida. It was very easy to set up and schedule the job with Amie. I have not been able to see it myself, but my caretaker took a look at it and said that they did a good job. It only took them one day to finish the job, and the price for the work was very reasonable.
Response from Franks Roofing & Spraying Inc
"We are pleased that we have another satisfied customer. Thank you for your review."
Les S.
Dec 2012
They were great! They removed the tile and replaced some of the decking. They did also slant our flat roof so the water would not continue to collect on the roof itself. They were able to keep everything neat throughout the entire job. They also put some new gutters on at that time as well. I had heard good things about them, and they didn't dissappoint.
Response from Franks Roofing & Spraying Inc
"Thank you very much for submitting a review of your experience with us. We greatly appreciate it!"
Edward V.
Dec 2012
Very Well
Response from Franks Roofing & Spraying Inc
"Thank you for posting your review. Other customers will be more knowledgeable when choosing a roofing contractor based on past experiences with a company. This means everything to us. We do appreciate you helping our business as well as future homeowners in need of roofing services."
Charlotte G.
Feb 2012
I had a bad leak in the area of the roof over my garage. Frank's Roofing came and checked things out and determined that my problem was one of two things. They went with the first, less expensive solution first. Unfortunately, I needed the second fix as well, but I really appreciated that the company didn't just go to the the top dollar fix without trying to keep my costs down. I hope I don't have any roof leaks in the future,, but if I do, I wouldn't hesitate to call Frank's Roofing!eak
Response from Franks Roofing & Spraying Inc
"Thank you for your feedback. It's always our best intention to help save the customer money and provide the best fix. We are pleased that we were able to work out the best scenario within budget."
Licensing
State Contractor License Requirements
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FAQ
Franks Roofing & Spraying Inc is currently rated 4.8 overall out of 5.
Franks Roofing & Spraying Inc accepts the following forms of payment: CreditCard
Yes, Franks Roofing & Spraying Inc offers free project estimates.
No, Franks Roofing & Spraying Inc does not offer eco-friendly accreditations.
No, Franks Roofing & Spraying Inc does not offer a senior discount.
No, Franks Roofing & Spraying Inc does not offer emergency services.
No, Franks Roofing & Spraying Inc does not offer warranties.