Curtis Allen Designs

"thank you very much it's always a pleasure to work with you and the clients that you referred us to thank you again and be safe"

"We are very sorry to hear that . Since your review we have taken some additional steps to make sure that we do better. Thank You"

"As always we are very happy that you have been a repeat client of ours for 3 years. Your place looks great and we can"t wait until we get the family room finished"

"Thank you [removed member name]. You always have a smile on your face and personallity to match. We enjoyed working with you and hope we can help you in the future. Be well Thank you Jeffery and Curtis"

"Thank you for your Business and the referal of your Neighbors. It is always wonderful to have a Happy Customer and even better when we get additional business. We have a 98% satisfaction rate and we work hard to keep it. Thanks again. Jeffery and Curtis"

"Your Statement of "BAIT AND SWITCH" is amusing. Curtis Allen Designs is a Design studio that works within our clients budgets and that is exactly what we did was to work within your budget. In your contract with Curtis Allen Designs it spelled out everything we were going to do as well as all of your selection you had chosen. In my notes you had asked how much more it would cost to raise the ceiling in the Master bath. The price we quoted you for the shower in the master bath was based on a 84" high ceiling, raising you're ceiling to 96" this changed the tile footage as well as labor costs on your job. Working within your "budget" we did not have the flexibility to add that change without increasing your budget. This comment is very perplexing to us, we have one of the best crew in SW Florida working with our company and could not be more proud of them and their back breaking work to see that every job is a work of excellence. This is interesting to me that you do not go into detail as to why the Job took time to completely finish. So please let me go into detail. All of our work was complete within the time frame given the "materials" you refer to as we both well know was the skin/ veneer that was placed on the outer part of the cabinetry that was Custom stained at the mill/factory to match your cabinets. We totally agree this was most frustrating and each time unacceptable. With the first delivery of the Skin/ veneer that came unacceptable we gave you 3 options. 1. Not to use wood skin/ veneer but to use custom decorative matching door panels. Your reply from my notes. "that would look to fancy and we are not fancy type of people". 2. To install the same Tile that is on your back splash of your counter top or Marble tumblers. Your reply "you did not care for the look". We also sent you several pictures as to how it would look to help you make your decision. 3. Order the skin/ veneer again and that was the option you selected. Only after we ordered the skin/veneer for the 3rd time you said that maybe the decorative door panels would work fine. We ordered 1 door as a sample so you could see how it would look and you approved. With that approval we ordered the other 3 decorative door panels. This I must add was at Curtis Allen Designs full expense, this did not cost you the customer one Penny out of pocket. As I am sure you can see this addition to your kitchen made for a complete custom finish that was not in your budget. Tile issue: Per notes in your file the tile you selected and signed off on was exactly what was delivered to your home per our tile warehouse. This issue was also proven by our invoice with name and number of the chosen tile. This issue already has been addressed as stated in your contract with Curtis Allen Designs. Granite: You mention that this was the First time you ever had Granite installed. Curtis Allen Designs works with one of the finest granite yards in this area. Every attempt was made to satisfy you concern. Appliances: Until this notice came to our attention on issues with your job Curtis Allen Designs had no knowledge of any of the under the table dealings with our crew and we understand you tried to make several deals with them (I.E for Tile flooring, other cabinetry etc.) As for your appliances, we are not in the business of selling used Appliances nor would we get involved in doing so. For the past 33 years we have done thousands of jobs with all types of budgets and have been very successful in doing those jobs. Curtis Allen Designs has a very high standard that we follow as well as a very high customer satisfaction and customer communication ,approval rating that we are proud of. Having said that after 33 years I fully understand that Curtis Allen Designs will never satisfy 100% of our customer base it is unfortunate that you fall within that very small percentage. Curtis Allen Designs."

"Thank you very much we try hard to keep our customers happy . We enjoyed working with you both"

"We are very happy that you are so pleased. We look forward to seeing you again this Fall. We have some exciting ideas for your Court Yard which will make you for sure the envy of the community"