Clear Choice USA of SW Florida

Good price and good delivery time but the installation quality was poor and they had to send a second crew out to fix the first crews mistakes

Hired Clear Choice in Ft Myers to replace all my Windows and Slider to my 40 year old Condo. I have to say from the minute I met the owner I was very impressed and very comfortable doing business with them. Three years later I had a problem and I called Stacey at their office and they sent someone down the next day. I highly recommend using this company. Dean C Ft Myers Fl

Completed installation in 1 day

A+ on every level

Over-promised, under-delivered. Communication & customer service poor. Crew rushed through job leaving 2 windows with exposed screws preventing windows from opening which they fixed once we drew to their attention but they did not double check their work, were not on-time or reliable. Left job-site after 2.5 hours on first day without notice & left home unlocked. Stacey in the office was put-out each time I followed up to confirm status of install. Rude, unprofessional, just overall from top to bottom not responsive or professional. Attempted to share concerns but met with hostility. Would not utilize again or recommend.

extremely good

Everything was handled really well. We will be rehiring this company to replace the remaining windows. We are very pleased. There's nothing that could have been better. We look forward to working with them in the future.

The installers were unprofessional, unkept, smelled like cigarettes, urinated on the baseboard in the bathroom that I discovered when they left, they broke the front window when they were installing it; the caulk was splattered up on the window frames. We took down the plantation shutters, no one bothered to tell us that with the new windows, the plantation shutters had to be modified, and because of the molding they put up, we had to further modify it, they forced us to pay pay in full even with the broken glass, and it took 6 weeks to fix the glass. The guy who finally fixed the glass, Paul, was the only bright light with this whole experience- he was great; we contacted the owners by email and phone and they never replied.

Installation was fast. Technician was professional and courteous. This company also installed a new hurricane patio door. I would definitely recommend this company.

Clear Choice was good to work with on this project. They worked around my schedule and situation for the installation. There was a quality problem with the sliding glass doors and they were quick to repspond to my call and started the replacement process quickly. However, they said it would take 4-6 weeks for the new doors it's now been about 8 weeks and I'm waiting to hear that the doors have been delivered so we can scheule a time to install them. I don't think it's Clear Choice's problem, but it is frustrating. We ordered Andersen windows thinking it was a good name and have been disappointed with the problem we've had.

unknown

unknown

They did a great job!

unknown

unknown

Clear Choice Windows came back and found some leaks and bad installation spots and fixed them. So after the first time my windows leaked they came out and denied that they were leaking and said they would pay me 1000.00 dollars and pay for the water damage that they created. I sent them the invoice for my water damage and they have not responded or gave me a check for the 2 grand of remediation and water damage. The invoice was sent to them on the 27th by email. It took them 3 weeks to fix their crappy install. So Clear Choice I am waiting for your response, You have a few days then i am posting on angies list and then BBB. I am waiting on my 3 grand you owe me and promised me!

.

Owner (Rance) came to house on two separate occasions with different
manufacturers windows for us to look at and price out.  We chose
Silverline by Anderson Model 9520 their top of the line vinyl replacement double-hung windows,
low E, argon filled NON impact glass.  We also ordered new hurricane
shutters form a different company at the same time and both together
were half what the new impact glass windows would've cost!  Installers
Roger, Kenny and Damon arrived at the appointed hour approx. three weeks
after the windows were ordered.  They were polite, professional and
clean.  Everything went as well as we hoped it would.  No complaints at
all.  Would use again in the future without hesitation!

We needed to replace the windows in our home and obtained three bids all using PGT SH500 Vinyl LoE & Argon single hung windows. We found Clear Choice in an add in the monthly Angie's List booklet and requested a bid. Rance  Fulks, President of Clear Choice, came and listened carefully to us and sent us a bid which we found very unusual. The bid included everything! The PGT purchase invoices, engineering cost, county permit cost, installation cost, overhead, and profit were all disclosed. None of the other bids included the actual purchase invoices of the windows needed to complete the work! The installation was completed on time as agreed and done in a very professional manner. We were amazed that it only took one man to do the installation and that it was done without any flaws especially since none of the openings were perfect. Our home was a model home for the builder and has seven window openings three required picture size windows, two required normal windows side by side, and one had a half circle window at the top of a picture window with two smaller windows on the sides.  Every contact we had with them was professionally handled and every commitment was lived up to! We think it would be a big mistake not to give them an opportunity to bid your project!

Installed all windows in one day.  Two windows arrived with cracked glass.  They were replaced a couple weeks later.

Sales and installation were great with no hitches. We are discussing replacing several other windows in the near future.

unknown

There were some problems with installation (siding around windows shabby looking) and sizing (couple of windows didn't fit and wouldn't go up/down), but all problems were satisfactorily addressed in a timely manner.  Installer (Roger) was professional and pleasant; he always called 20-30 minutes ahead to say he was on his way. We would recommend Clear Choice.

They are wonderful windows and they look beautiful. They have a screen built in and a lot of other features. The installers were very honest and nice.

They arrived on time and did exactly everything they were suppose to. They were polite and courteous.