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Bendele Abbey Carpet & Floor

Carpet Installation, Flooring, Interior Design and Decorating,

About us

We are the premier Floor covering store in Fort Myers. In addition to Carpet, Wood, Ceramic, Laminate, and Vinyl Planks, we are also a very large Area Rug Gallery. We have over 6000 area rugs in every style and every budget. All of the sales staff and installers are Floor Covering Professionals. We also have a licensed Designer here who can help with any of your other projects happening. Easy, free financing is always available. All of our installation services are guaranteed for lifetime. Additional DBAs - Abbey Carpet & Floor, DCB Flooring Inc. Award winning.

Business highlights

50 years of experience

Services we offer

Flooring Sales & Installations - Carpet, Wood, Laminate, Vinyl, Vinyl Planks, Stone, Ceramic, Porcelain, & Area Rugs. Carpet Binding. Interior Design & Decorating.

Services we don't offer

Carpet Cleaning.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Senior Discount

$10

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.720 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
15%
3
0%
2
0%
1
5%

Filter reviews by service

Showing 1-20 of 20 reviews
Margaret C.
May 2018
5.0
Yes, I recommend this pro
Excellent! Love the carpet and the installers did a wonderful job. My salesperson was very knowledgeable and helpful throughout the entire process. I highly recommend them.

CAROLE L.
Jul 2017
4.0
Yes, I recommend this pro
$110,000
Was told incorrectly that there would be a rubber strip at the garage door. Found out when installers came, it was going to be metal. We were expecting a soft rubber to drive the cars over, but was told the rubber is hard and the cars would ruin the rubber. No communication before hand from salesman. After install, which was done well, we never received a receipt!! I asked the installers for a receipt. They said they were not given one. I asked them to tell the salesman that we wanted a receipt. Still waiting.

Edie Y.
Jun 2017
5.0
Yes, I recommend this pro
$270,000
it went great, very smooth, and they came out and put the rug down for us too!

Linda D.
May 2017
1.0
$544,400
In Jan. We called salesman to complain that floors made cracking noise when walked on. Salesman came out in about week and acknowledged there was a problem. I called a couple times to get feedback, and was told it takes time to coordinate manufacturer rep to come out with the original installer. After threatening litigation, they came out on Apr 13. Since I didn't get any communication, after another month, I called the salesman to learn what the rep had determined. The salesman hadn't heard nor followed up, but he promised to email the rep. After 10 days with no communication, I called again and was informed that the determination was that the installer would have to come back and trim the boards to leave more space under the molding, but that he was busy so it will take awhile. It has already been nearly 5 months since my initial complaint. Don't believe their "100% Triple Clad Guarantee" wherein they state lifetime installation guarantee, that they will fix it free, "and ... do it quickly".

Dave C.
Apr 2017
5.0
Yes, I recommend this pro
$370,000
After reviewing Angie's List, I decided to try Abbey's. I walked in and was greeted by Earl. He was able to explain the nuts and bolts of carpets. There was a large selection but he was able to guide me through all the choices. Since I have 3 dogs, I needed a very specific carpet to meet my needs. I vacillated on a delivery date and Earl completely understood and worked hard to accommodate my wishes. The installment crew of Ernesto and Alex were so respectful and professional! They completed the chain of events to make a happy customer! Thanks to the whole TEAM. I now have my dream carpet!

Linda D.
Oct 2016
5.0
Yes, I recommend this pro
$100,000
From beginning to end, Bendele Abbey carpet provided a wonderful experience. My salesman was Rick, project manager was Joe, Earl politely handled a change in schedule for me and while I don't know the names of my installers, they were GREAT. I stopped in after work, shortly before closing time with a certain price in my head. I found what I liked and the price was spot on. They were able to install the day I needed. Due to construction issues with the bathroom, that date changed not once, but twice. Abbey Carpet not only worked with me on this, and were so nice about it, but I feel that they sent me their VERY BEST INSTALLERS. And on a Saturday so that I would not have to take more time off work. This was my fourth time dealing with carpet installers here in Fort Myers over the years and this team was above & beyond any others I've had in my home. I have very large, heavy, solid oak furniture. They took such excellent care of this furniture and of my home in general. Cleaned up perfectly, were polite and professional. I would definitely use them again in the future.

ALAN J.
Mar 2016
5.0
Yes, I recommend this pro
$375,000
Everything went well.

Rebecca C.
Feb 2016
5.0
Yes, I recommend this pro
Jay was our salesperson at Bendele's.  We were already familiar with the name, having been in business for years in Lee County. Jay was very helpful in suggesting carpeting that fit our needs (bedrooms) and budget. The pricing was all inclusive so no hidden fees. Installers hired by Bendele's were great, professional, efficient, careful of our furnishings. Don't know why I waited so long!

Libby C.
Nov 2015
5.0
Yes, I recommend this pro
$280,000
Very happy! Overall while there was a glitch they resolved it.

Marjorie L.
Aug 2015
1.0
Found this company on Angie's List which had an A rating and had was a Super Service Provider recipient and called to get information on their product. I had already done some shopping and had some idea of what I wanted though I did not necessarily use the correct terminology. I spoke to Earl and listed the information I had so far, and he proceeded to tell me the information I was giving him was all incorrect and no such product was available. I had spoke to three other flooring companies prior to calling this company (with the same terminology) and they had no problems giving me the estimates over the phone. Earl informed me that companies like Home Depot could answer my questions (regarding carpet weight, 70 oz, or 1" pad with Teflon) because they had clerks that could look that information up on the computer, and then he proceeded to tell me if I wanted to buy his product, I would have to know what I'm talking about, or come into his showroom to choose from his product line. The tone he used was belligerent, and his attitude towards me indicated contempt for wasting his time.

Working in customer service for over 30 years, I felt a better way to handle a call like this would be to simply determine what the customer was saying by asking open ended questions, zeroing in on what they had in mind, and providing them with their request and encouraging them to stop in for a more personalized estimate. But instead he gave me the impression I was wasting his time and he began to lecture me on the proper procedure of shopping for his kind of product.

I won't shop at this company, and I will encourage my friends and family to bypass this company when looking for carpet for their homes. This is not the kind of customer service is expect from a company that ranked so high on Angie's list.

Majorie C.
Apr 2015
5.0
Yes, I recommend this pro
$500,000
The salesman was very polite, knowledgeable, and professional when we went to the showroom to look at flooring options. He worked with us to find what fit our needs and budget. the installer was very professional, neat and detailed in performing the installation.

Arnold E.
Oct 2014
1.0
unknown
Response from Bendele Abbey Carpet & Floor

"Hello, I would like to apologize for my company not taking care of your quote and the miscommunication that happened. The work you needed done was outside of the normal work we do. you had already bought the tile from another company and had it stored in your garage. Also, there were no walls up and no definitive plan on the installation. Typically, we only install material that was purchased from us. I am very sorry for the confusion, Craig Bendele"


Sue K.
Sep 2014
3.0
Did not use.
Response from Bendele Abbey Carpet & Floor

"Hello, thank you for the feedback. I would love to hear back from you to get more information so that I may correct the problem. Do you know who you spoke too? What product were you looking at? What was the price and value that you needed? I cannot find you anywhere in our system, so I would love to get more information so that I can make sure our company has the best values available."


Julio T.
Aug 2014
5.0
Yes, I recommend this pro
$200,000
unknown

Joan S.
Aug 2014
5.0
$190,000
unknown

Sandra H.
Jul 2014
4.0
Yes, I recommend this pro
$220,000
unknown

Mary Angela B.
Jul 2014
4.0
Yes, I recommend this pro
$29,900
Mr Bendele came as promised But I didn't like the deal .So he left.

Cynthia G.
Jun 2014
5.0
Yes, I recommend this pro
$100,000
.

Jo K.
May 2014
5.0
Yes, I recommend this pro
$100,000
They were fine. They showed up on time and they moved the furniture. They put it in and moved the furniture back. The salesman I worked with was quite nice and helpful. They had a nice showroom. The price was probably average.

Anthony P.
May 2014
5.0
Yes, I recommend this pro
$50,000
They were very good. They came in and did everything they said they'd do.

Andrew H.
Aug 2013
5.0
Yes, I recommend this pro
$500,000
Sales staff was very helpful, even loaning some drop cloths to help protect new carpet on moving day.

Gayle G.
May 2013
5.0
Yes, I recommend this pro
$200,000
Everyone we worked with at this company was polite, thorough, and gave us all the time we needed with no pressure. The installers were punctual and most excellent. They cleaned up everything and the carpet looks great. Wish we had found them years ago. They worked with our budget andnwe never felt pushed to upgrade. We will use them again. Wonderful company.

CAROLE L.
May 2013
4.0
Yes, I recommend this pro
After a few misunderstandings, it went pretty well. I asked them to match their carpet, to the carpet we had installed in our Cleveland home about 10 years ago.  They showed me one to match, and it was a different material when I checked it out.  After that got straightened out, and they got me 100%  nylon carpet, it went well.

Bob M.
May 2013
5.0
Yes, I recommend this pro
$2,250
Bendele Abbey Carpet & Floor did a nice job on my rug runner. They're very nice.

Sandy D.
Sep 2012
5.0
Yes, I recommend this pro
$80,000
I fond them online and was impressed with their website and area rug choices.  We went to the store to see if we could find any patterns or colors that would fit with our existing furniture.  We had no luck so far at 2 other carpet stores.
From the moment we walked in, Rick made us feel comfortable (no high pressure sales)  He showed us many, many area rugs listening to what we liked and didn't like.  He gave us several options in stock sizes, custom colors, binding etc.  When we found 3 possibilities, he put the sample rugs in our car to take home overnight.
We did purchase one of them that had to be ordered because of the size, but it came in quickly. They delivered and installed it and the rug looks terrific!!
Dealing  with Rick at Abbey carpet has been of the best (decorating/remodeling) experiences we've had this year.  He gave us a fair price, quality rug and excellent customer service.  What more could you ask for?

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Bendele Abbey Carpet & Floor is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 12:00 PM - 4:00 PM
Bendele Abbey Carpet & Floor accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Bendele Abbey Carpet & Floor offers free project estimates.
Yes, Bendele Abbey Carpet & Floor offers eco-friendly accreditations.
No, Bendele Abbey Carpet & Floor does not offer a senior discount.
No, Bendele Abbey Carpet & Floor does not offer emergency services.
No, Bendele Abbey Carpet & Floor does not offer warranties.
Bendele Abbey Carpet & Floor offers the following services: Flooring Sales & Installations - Carpet, Wood, Laminate, Vinyl, Vinyl Planks, Stone, Ceramic, Porcelain, & Area Rugs. Carpet Binding. Interior Design & Decorating.
Carpet Cleaning.

Contact Information

11998 S Cleveland Ave, Fort Myers, FL 33907

Service Hours

Sunday:12:00 PM - 4:00 PM
Monday:9:00 AM - 6:00 PM
Tuesday:9:00 AM - 6:00 PM
Wednesday:9:00 AM - 6:00 PM
Thursday:9:00 AM - 6:00 PM
Friday:9:00 AM - 6:00 PM
Saturday:9:00 AM - 5:00 PM
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