Alpha Networks, LLC

We have used Alpha Networks several times since moving to SW Florida in 2014. Our first experience was when we had a virus on our computer in February, 2015. We had been using security software that required permitting tech support personnel outside the U.S. to take control of our computer. That turned out to be a disaster. We brought our computer to Alpha Networks, they provided excellent service, and we haven't had a problem since. We've also purchased equipment from Alpha Networks and have been very happy with our purchase.

While working, my spouse and I had the luxury of IT groups handling our computer problems. Since retiring, we've been on our own. We are delighted to have located Alpha Networks. Tony, Jeff and their staff provide outstanding service. They are helpful, deliver on their promises, and charge what we believe is a very reasonable cost for the peace of mind they have provided us.

Alpha saved me $600. This company was trying to scam me and Alpha Networks walked me through what I needed to do so that I wouldn't get scammed by this other company. They didn't charge me 1 penny to help me. I am so relieved and will use Alpha for my computer repairs in the future.

Went well however I don't have details. The program worked after repair.

Very well.  Pleasant to work with.  work completed on time.  A follow up problem occurred and I returned to the store and the new problem was solved and I was not charged for the additional service.
I would recommend and use this servile again.

The IT tech from Alpha systems was professional and courteous, but just didnt seem to have a good grasp of how to diagnose and repair a small 3 computer network.  Overall I found the experience frustrating, as I could have spent the day talking to a software support person myself for 5 hours.  Since nothing was accomplished, I was shocked when presented with a bill for nearly $500 that was due on the spot.

I am actually currently using them right now, however on my previous visit, they checked my computer after a lightning strike.  They respond in the evenings and weekends.  They make sure I get the cell number of the technician who is working on my computer.  They are here when they say they will be and they will take all the time I need to answer all my questions.  They are a very knowledgable staff and they are usually in and out quickly.  I will absolutely continue to use Alpha Networks.

 Excellent, as recommended by Angies List.

They were able to bring my laptop back from the brink and turned it around in 24 hours.  Great service and high competence.