Advanced Roof Tech, LLC

I hired Advanced Roof Tech LLC CCC1329219 â  Oleymis Sacoâ  to replace my nine-year-old roof at my residence due to hurricane damage. I worked with Kenneth Russell during the sale of the project. I explained in detail what I was looking for and what type of roof was currently on the residence. I showed Mr. Russell pictures of a buildup I wanted added to the roof using a YouTube video and pictures. I explained in detail both verbally and through email, text and phone conversations the requirements of the project and the material and products I required. I fully disclosed that the current pitch roof had Ice and Water shield and that the flat roof areas had insulation build-up to add pitch. Additionally, I allowed Mr. Russell to read the previous roofing contract. Mr. Russell agreed verbally to complete the job and we completed a contract February 24, 2023. When the roofing supplies arrived to my residence, the wrong sheathing material arrived. The sheathing requirements of the job were pointed out to Mr. Russell during the contract process. Mr. Russell was agitated that I would not allow him to use OSB rather than the required plywood. Mr. Russell aggressively debated the use of plywood stating that plywood was more expensive. The OSB was then replaced with plywood on the jobsite. In the contract, Mr. Russell was employed to add a modified buildup to the existing flat roof. The modified pitch that was agreed to was explained in detail to Mr. Russell using YouTube video and pictures. As the job progressed Mr. Russell texted me and called me continually stating that they kept finding bad wood and other issues that would add cost to the roof. I went to my residence and walked the job with Mr. Russellâ  s onsite supervisor, Dennis. I asked Dennis to show me the areas of bad wood on the roof. I explained that Mr. Russell called me stating that there was a large quantity of bad wood. Dennis looked at me confused and showed me one small area of bad wood. Dennis even pointed out the existing deck was in great shape. The day the job was completed there was a leak above our kitchen soaking the stove, walls and floor. The water was created by â  dewâ  . Mr. Russell was contacted and someone arrived to the residence to correct the problem. A few weeks later it rained. The roof leaked a second time above our kitchen soaking the stove, walls and floor. Mr. Russell again sent someone to correct the problem. At this time, the roof is still leaking above our kitchen soaking the stove, walls and floor. Additionally, the job was not completed as agreed. On the pitched roof, the surface was never cleared to the deck. The barrier on the pitched roof was not covered with the product stated on the permit or the contract. The modified pitch was not completed as agreed . When the job was completed, Mr. Russell presented an invoice for additional work. Mr. Russell was charging extra stating that there was a second roof on the structure. There was one roof on the structure that was previously installed on or around 5/23/2014. I protested the additional charges and Mr. Russell agreed to waive the charges. On June 16, 2023, I was provided a â  paid in fullâ  document signed by the owner and Kenneth Russell. At this time, the roof is leaking above our kitchen soaking the stove, walls and floor. I reached out to Mr. Russell to send someone to the residence to correct the problem. Mr. Russell stated that we did not pay for the waived additional charges and therefore there was no warrantee.

After hurricane Ian the challenge of finding materials, getting a permit, and getting inspections, all difficult. We we're happy with our new roof from Advanced Roof Tech. The crew was very efficient, Thank you!

They got me right on the schedule

Ken is awesome! He worked with my schedule and prioritized my roof based on our conversation and needs! He is very personable and wants to his customers to be satisfied. His workers and polite and do a Very good and fast repair ! If YOU need a roofer - call Ken at I NEED A ROOFER LLC!!

Fast and reliable, they did a good job.

They did a good job.

I hired Ken Russell to fix and seal my flat roof. They showed up on time and the work was done as promised. On a separate project they couldn't resolve the problem, so they refunded my money 100 percent. I would recommend this company for roofing services.

Roof is leaking but the owner will go to my home and fix the leak great service

Excellent service and communication. I feel like I'm in good hands.

Ken was very fast to reply to my request. He always answered the phone or called me back immediately and answered all my questions promptly. Manuel was extremely accommodating and did the work efficiently. This service was terrific and eased my mind just before the hurricane arrived.

Good work on repair, good follow up and excellent communication. Also - lovely people! Would highly recommend Ken and Manuel.

Fast service

Kenneth is a nice guy. He addressed all my concerns. Would use again.

Very cooperative and efficient. Would hire again for additional roofs.

Ken was a pleasure to work with. He kept all his promises. His crew did a very good job completing my clay tile roof repair job on time and at a good, competitive price

I recommend this company.

Very prompt, communicative, fast, excellent work and great price. I would highly recommend Ken Russell roofing!

Great service, great value for the money.

prompt and good service

On time, very good customer service, very experienced, received photos and warranty statement on time, the work finished the same day. Not the cheapest quote I got but I think I got the best quality for the money, although that remains to be proved during the next rainy season... :-)

Nice people, prompt response, quality work. Job was not cheap, but when you need a roof repaired before the next rain.. gotta do it.

Ken and his team are superb. Manuel was able to come right out the day I called and reviewed the issues. Later that same evening, Ken called me personally to discuss the repair and the estimate to get it done. After getting a few quotes from different companies, I selected them. After scheduling the date and time, they came in and did the work. They took their time to ensure the repair was done properly. They are knowledgeable, and stand by their work with a warranty. If you want a team to address your repair needs honestly and professionally, look no further than the team at Kenneth Russell Roof Contracting!

Great from the original phone call until the job was finished. Price was at or under all the other quotes I recieved. The difference was the honesty and customer service. It was nice doing business with an actual human being for once. I will never use another roofing company. Highly recommended Thanks a lot Ken