Action Cooling & Heating

I was told that I there was a leak and that I needed a new compressor. They charged me $577 for a compressor. Another reputable company told me it cost $30 and they would charge a total of $90 for compressor and installation. To replace my AC system Action Cooling quoted me a price of $7183 ( from which they would credit me the $577 I had already paid) for a total of $6,606. Another company for exactly the same system quoted me $4,435. When I confronted AC with this they claimed that it was not really a compressor (even though the bill and subsequent email clearly states it was) and that they had waived an $85 service call and waived the $135 charge for R410 A. Had they charged me for those two items, I was still overcharged by $267. I did give them a chance to give me a refund for the difference but they did not.

We have our heating and a/c guys come all the time. We have a contract with them. They always try to upsell you all the time

They sent a guy out that was supposed to do a service call. He did a crappy job and hardly did anything. He serviced two air conditioners and spent 20 minutes on site. It was a prepaid service. I got mad when the guy called one of the Senior Managers and had a customer service representative and the guy come out and listened to everything and said here's what he's going to do. He never followed up or did anything. We were trying to get to the bottom of what was going on with them. We didn't know if we needed a new air conditioner or not at the time, but we didn't trust them after our previous experience.

They inspect AC and said nothing was wrong with unit. I will be using them for the extent of the contract.

What technician comes to a condo, while the owners are home, installs a part and never comes in to tell the people or to try the ac to see if it works. These people are crooks.

Really bad The first technician did nothing but lie Said we were losing coolant Charged way too much for coolant and leak stop Next tech out was similar Said we needed a new unit Estimate $19,000 Came down to $14,000 We chose another company Our AC and heat is going strong and fine thanks

Are our permanent and everyday go to company. They installed a whole new furnace and the condenser and that was just the end of Christmas 2015 and in this event 2016 put them in alert to something that was not wearing in the air conditioner. There was a two day event and we had to get the equipment to enables to our community here in Lely and I wrote out a check of four thousand dollars for one day and four thousand dollars the second day,

The provider showed up and opened one air intake and told us that I needed my system charged because I did not have enough refrigerant.  However, he never even turned on the air conditioning system when he said this.  He was there less than 15 minutes.

 I went to the Home Builder's Show on Sunday and Action Cooling and Heating Inc. was running a special to clean your duct work for $29.95.  I thought that this was a good price so scheduled it for today. 

I called the company and spoke to the owner and he gave me a line like that is not what our guys are supposed to do.  Like I said it was their special from two days prior and their guy wasn't sure what he was there for?  Sounded pretty fishy to me.  Needless to say, I would never use this company for anything because I do not trust them! 

I used them before I was part of Angie's List.  I was not pleased with their service so I stopped using them.  But, alas, they called asking for a second chance.  They said they had a new manager who had 'cleaned house' and let go of some bad apples, to please give them a second chance.  Thinking everyone deserves a second chance, I said ok.  Well, the same (bad) tactics are still being used.  When I told them, thanks but no thanks, Xavier went on a full 'I understand, I'll do this, I'll do that, etc, etc., etc.  I said I'll think about it.
Two hours after he left, a very unusual noise came from the air handler.  By then my trust was zero.  I shut off the AC and proceeded to check out Angie's list for a respectable company.
I would not recommend Action Cooling to my very worst enemy.

On or about March 20, 2010 we bought a home in P**** Gorda, Florida. At this time we decided to have the existing Carrier Air Conditioning system checked because we were leaving for New England for the summer on the 26th.
On March 23, 2010 we called Action Cooling and Heating, Port Charlotte office, to service our
existing air conditioning unit, since I had listened to a presentation by them several months
before. They told me that the existing Carrier unit was old and wouldn't make it through the summer. Since I only had a few days left in Florida, I had them do the project right away even though it was very expensive (at $6,800). They installed a Reem unit, 3 ton, 14 sear. I bought a five year service contract with Action Cooling and Heating to keep up all warrantees. The system ran well for just over three years.
On October 20, 2013, three years and seven months later, my wife, Jeanne, and I flew from
Rhode Island to P**** Gorda, FLorida. On the very next day, the three year plus old air
conditioning system failed. I called Action for service and two men showed up, lead man named
Dave. They convinced me that the condenser coil was leaking and corroded. They said that the lawn sprinklers probably did the damage. We don't have lawn sprinklers. They also said that some units are not made for the Florida salty air climate, although they had installed it. They claimed the coil in question was only warranted for three years, although the rest of the unit was warranted for 10 years. When I asked why the warranty was so short on the coil, their answer was "I don't know". They stated that the coil in question was not a stock item and had to be made, taking 2 to 3 weeks plus installation time of another week at a cost of about $3,000 to $3,500.
Just coming from 50 and 60° weather up in New England to Florida where the temperatures are running 85 to 90° for a month was a problem for myself and my handicapped wife. We were both 68 years old.
(By the way I was ill at that time. I had walking pneumonia. I was worse the next day and
wound up in intensive care at Charlotte Regional Hospital the following day. My blood pressure
was 51/30 with a blood sugar of 23.)
They also told me that they could get a new air-conditioning system installed by the following
day for $7,250. They also told me that by replacing the unit I would be using a unit that was
using the newest refrigerant of the day. I said go ahead and I signed the contract. They, infact,
installed the new Frigidaire unit that same evening.
After my recovery from my hospital stay, I was still fuming over the fact that I had to buy a
new unit. I spent days trying to find a phone number for Reem (Air Conditioning) Manufacturing.
I had to contact an air-conditioning dealer to get the phone number for Reem. I spoke with
customer support person, Gina, and told her my story of woe and my disappointment in her
company for the short warranty on the coil. She told me that that unit coil was in stock and
available anywhere and the warranty is and was a full 10 years, even on the coil. Gina found
that the unit was registered to me. We compared serial numbers and she was outraged that
this dealer was giving her company a bad name. She told me that she would black list the unit
to make sure that that unit could never be registered with them again for warranty. She also
said that she would look into anymore Rheem products getting to that dealer.
On November 25, 2013 at 2:45 I called Action and asked for the manager, and Mike Kirklend to
call me back. Shortly thereafter, when he called me, I told him that I wanted my money back, all $7,250. He offered to negotiate, and I said no. They took advantage of me and that's was not fair. I still had almost seven years of warranty on the Reem unit and they pulled it out, maybe selling it to some other unexpected victim. I told him to think about it and let the situation marinate for a few days. Since he did not call me back, I went and found myself a lawyer. The lawyer claimed it would cost more to win the case than a full refund would yield. To get that legal advice, it cost me another $750.00.
Action claimed that I just wanted to upgrade my unit from a 14 sear to a 15 sear unit for
efficiency. He told me to read the contract. First of all it's barely legible. Second of all it
wouldn't take a genius to figure out that after I signed the contract, there was a couple of
asterisks added to the contract.
On December 3, 2013 at 3:30 I again spoke with Mike Kirkland to no avail. I told him I would
see him in court and do everything I could do to spread the word about my experience with
Action Cooling & Heating.
With this experience I'm not even so sure that the origional Carrier unit was actually required to
be replaced in the first place.

Epilogue:
On October 20, 2013 when this fiasco was playing out, I was promised a programmable thermostat for this new Frigidaire unit. Of course, Action installed just the regular manual thermostat. I called them to change the thermostat to a programmable one as was part of the original contract. They did.
Sometime later, somehow I figured out that the last thermostat installed by Action was just an ordinary programmable thermostat, instead of a two cycle thermostat to match the configuration of the two cycle Frigidaire unit that Action had installed. I called them to change the programmable thermostat to a two cycle programmable thermostat to match the Frigidaire A/C unit. They did.
Sometime later, I had another contractor check out the unit because I was loosing confidence and wanted a second opinion. They found that Action had, in fact, finally installed the correct thermostat, but the system couldn't run efficiently because the thermostat required a six wire conductor (wire) from the thermostat to the Frigidaire unit for the second cycle to work. I again had to complain and get them to change the existing five conductor wire to a six conductor wire to get the Frigidaire unit working properly. They did but how much money had I lost on top of replacing an air conditioning unit that didn't have to be replaced, because they did not follow the manufactures instructions with regard to the control thermostat?
On 12/15/2016, my maintenance contract being finished with Action Cooling, I had another Angie's List recommended A/C contractor begin a new maintenance program for me. When they finished, I received an invoice from them which read:
"Found package unit still operating on stage one cooling only, even after owner had original install company come back out and replace the thermostat to battery-operated and used common leg for stage two cooling. Thermostat was not configured correctly for the two stages of cooling. Reprogrammed thermostat and cycled unit through all operations.System operating within manufactures Specifications. 2 - biocides elements will need replacing at next service."

It was a nightmare with Action Cooling & Heating. They tried to force us to buy a new unit which would not have fit into the space we have. They said our current unit was not properly cooling the house that it was too small. They also said they would take away the old unit. By the way, the "old" unit was still under warranty!  When we realized what they were doing, we said no and cancelled the order. They were rude and upset. Of course they were because they didn't make their $8,000 sale.  Yes, $8,000!!!  They charged us almost $500 for the service call too.  We called the company and were refunded $195 of this charge; we were told the $195 was a service fee from American Express for cancelling.  That was a lie. I called American Express and verified this was not true.  The whole experience was awful. We have friends who used Action Cooling and they had terrible trouble with them too.  A few months ago, Action Cooling called to schedule ac service. I nicely told Fred to please not call here again that we had someone else to service our unit.  Well, after 4 more phone calls, I started getting annoyed. Each time he called, Fred said he would make sure we were removed from their computer system.  Fred sounded like a senior citizen just doing a job, so I let it go.  That was a mistake. Today, he called again and then a half hour later, another guy from Action Cooling called asking if my husband and I were in Florida.  I am not comfortable with this at all and reported them to the Do Not Call Registry and the Better Business Bureau. Whoa! I think they just tried to call again because I have caller id and saw that it was a blocked number trying to call.  People DON'T USE THIS COMPANY.

This has been the worst experience ever, after convincing us that our existing unit was rubbish, we agreed to a new unit through their company and new duct work for 6800.00. Took them two days to finish, marred my walls up really bad that I had to clean, broke a pipe in the attic that caused a small ceiling leak, not that looks awful, placed a smaller unit a 2 1/2 ton in saying that is what code calls for? The unit has not kept my home cold at all, I have been calling them since day 1 to resolve issue, no one will come out or call back..I called for on call tech to come out today, it was 81 degrees in my home making me nauseated, called at 930 in the morning, he finally calls me at 330 pm (6 hours later) to tell me he has priority calls and wont be coming to my home!

So here I sit out 6800.00, sick at my stomach from heat, higher electric bill and  hotter home and can get no one from this company to make good on it..wish I had never trusted them.

The technician came out and preceded to check my freon pressure. He cross threaded his gauges and a major amount of freon escaped into the atmosphere. I asked if he was going to replace the lost freon and then he informed me that he could not because it was the old type. Then he said I needed a new system costing thousands. I can't afford an entirely new system unless mine dies completely. I ended up having to pay $30 and the tech left me with less freon and a scare tactic. I borrowed a tank from my uncle and replaced the freon myself. That has been almost two years ago and my system still works fine!   Now they call me incessantly and I ask (beg) every time to be removed from the call list. They say they will and then I get another annoying call on my cell phone a month later! This company is run by bottom feeders in my opinion.

It took the crew about 5 hours to do the job.

The technician began by looking at my system, and I thought everything was going fine until he called me over and said, "We've got a problem." After showing me dirty coils and how dirty the system was overall, he informed me that I was going to need a new condenser (which wasn't even the correct term) because the coils were impacted. After disappearing for a while, he came back and said he checked with his boss and he'd give me a "deal" of $3000+ for all the work, and then seemingly demanded an answer on the spot. When I hesitated, he asked "what are you waiting for?" and explained that he'd had 30 years of experience, he cared about me as a customer, and only wanted the best. When I still didn't bite, he left in a huff and said I should "really think about this." I did "think about" it and called another company for a second opinion. After the new technician evaluated my system, he said I didn't need a new condenser (actually a compressor), and also said that the guy from earlier in the day didn't even do the tune-up/cleaning properly! So, I scheduled a cleaning with the new company, and it was done very professionally the next week. I'd avoid this company, as the technician used strong-arm techniques and tried to sell me things I didn't need.