A-RITE GLASS

We have been using A Rite Glass since 1988 and recommended them to everyone, this year we dropped off templates for them to cut glass for a project. We paid in full and when we went to pick up the glass it was not cut to the templates that were provided for this job, after speaking with Audrey several times she said we signed off on not having a pattern (shop terms), we had no idea what a pattern was and thought it was a design in the glass, after Audrey explained that the pattern was the templates we were very confused why they were not used, after all they had the templates for this project from the very start. Instead of Audrey and owner Matthew Williams taking care of this miscommunication we were told by Audrey that they no longer will be business with us and the reason is they said Wendy was being verbally abusive to the staff, what a lie she was always respectful, this is not the proper way to resolve this situation. We have made several attempts to contact the owner Matthew Williams with no response from the owner or Audrey and we have confirmation they read the e-mails we sent. We have asked for our templates and they claim they do not have them, Ryan said he saw them at the shop. We have no glass, no refund, no resolution, we have been ROBBED by this new company owner. Being a well-respected company ourselves it shows by the resent reviews that Matthew Williams does not care about his work or reputation in our community, all we want is resolution how can you take someone's money and give them nothing. This is not A-Rite this is A-Wrong.

What an easy company to work with - very professional and responsive!

Everyone from the office to the installers were professional and did a great job.

Exactly what we wanted. Would recommend.

Miss communication with office and driver, didn't have correct glass on first visit.

It went just great. The company quoted a price that was a fraction of the prices quoted by 2 other companies. The workmen were prompt, courteous and professional. I would use again in a New York second.

unknown

My initial contact was when I was searching for a drip rail for my shower door.  It was not available at Lowe's or home depot.  When I contacted them I was told to bring in my worn out drip rail.  When I did, they told me they would cut it at no additional cost.  I was pleasantly surprised.  I decided to get a quote from them to repair a cracked hurricane window in my home.  They called the next day and they scheduled a visit to give me an estimate.  I had gotten an estimate previously by another glass repair service that was over $300.  They completed the work one week later and did an excellent job.  Glad I stumbled upon this company.

A-Rite Glass is a FIRST CLASS company.  The showroom is small,  but the staff is very informative and their prices are the best.  The gentleman who measured was thorough and polite and answered all my questions.  The two installers were professional,  polite and did an excellent job.  The installation took three hours.  They were very careful, explained everything they were going to do and gave us a complete follow up for the care and cleaning of the door and window.  My husband and I are more than pleased and would highly recommend A-Rite Glass.  They are one of the best contractors in SW Florida that we have ever had.

The receptionist was pleasant and scheduled the estimate promptly. They performed the work quickly and did a great job. The price was good. I will definitely use them again.

Easy to order, pay, ready in less than 24 hours. Will use them for a buffet top this Winter.

No issues

The company quickly responded with an appointment for an estimate. He came on time and was very helpful with a recommendation for the seamless glass panel. The office called me back that afternoon with a quote. I had 2 other quotes and this was the lowest. We do not always take the lowest quote but was quite satisfied with everything. When we were ready and the tile work was completed he came out and measured and again I was called with the cost that afternoon. The installers came out and were very efficient and professional. We are totally satisfied with the whole process and the finished product.

Terrible. When I called to explain that I think the person just possibly misunderstood what I wanted and I would even pay more to have it fixed correctly. The man in the office told me that the glass was fixed and the project was done as far as he was concerned. I explained that the framing was gone and this caused the squares to look crooked. He made it quite clear that he really didn't care.