United States Van Lines

Overall I feel lucky the experience went as well as it did. Haven't found anything broken in my boxes so far.

They informed me that the driver would not be there until Monday (as of approximately 6PM). I called United States Van Lines, which had someone there. They let me know that I had signed paperwork for a pick up variance of 9th-10th, and that there was nothing I could do. The gentleman called me at 7:15 Monday to tell me he would be there about 8:30. He then called me back to let me know it would be 9:30 since he had some paperwork he had to do at the truck stop. He then called back and told me the truck was stuck at the truck stop. He finally showed up at 11:30 and had to call to get people to help him with the shipment. He finished at 8:00 that evening. During that time I found out he had no intention of going directly to Colorado, and that he was going to be waiting on another shipment out of Albuquerque. I told him I had to go to Kansas to start my new job, but that I would be able to drive back the following weekend for a Sunday Delivery. He asked me how far my home was from the Keystone Ski area because he wanted to go snowboarding while out there. I spoke with him from work on Friday, late afternoon, and he assured me he could be there on Sunday. He called me later on Friday 10 minutes before six that he could not do that, as he could not get anyone to help him deliver the shipment Sunday. He said he would be there first thing Monday morning and that I would be unpacked by noon. I told him this would not work. I let him know I could not be there as I have to be back to work on Tuesday. He let me know that he would get back to me on Saturday to figure out if it can be put in storage. I called another moving company to get the furniture stored as I had not heard back. I haven't heard back, my things are supposed to be there this morning. When they came to pick up the furniture they asked me to sign paperwork that would insure the shipment for 60 cents per pound per item. They had not offered me additional insurance, and told me that since the driver was there it was impossible to buy more insurance for my higher ticket items. These included 2 pieces of sculpture valued at $14,000 per. The final estimate of the weight was 9,000 pounds, exact weight 9,900 (this was the second estimate). MBM Moving Systems LLC is who they hired to actually do the move.

They quoted me, but it went up over 200% from beginning to end. They run a scam. From the beginning to end the price always went up. This has been a nightmare. The employees who set this contract up are Alan Levithan and Paul Hughes. We smelled marijuana on the movers when they arrived for this move. This was such a horrible experience. I plan on taking these idiots all the way up to whatever court I can. I am wheelchair bound with oxygen and a brain injury. I explained all of this to them and they took full advantage of me. They are low lifes.