TWIN LAKES POOL & SPA

4.1(
39
)

About us

Twin Lakes Pool, Spa, and BBQ was opened in 1974 by it's current owner and operator, Earl Snapp. We are a South West Broward based company specializing in weekly pool maintenance, swimming pool repair, and new pool construction. Our retail super store is located in Cooper City on Nob Hill and Griffin Road. We are an A+ company with the Better Business Bureau and thrive in customer service. Whether you want us to build you a unique, beautiful, new pool, weekly pool service, need a repair, or just some pool/spa chemicals, come in or simply give us a call at (954) 434-5700!

Business highlights

51 years of experience

Services we offer

GRILLS, HEATERS, POOLS, RENOVATION, REPAIRS & SERVICE., SANITIZERS, SPAS, SUPPLIES

Accepted Payment Methods

  • CreditCard
Reviews
4.139 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
5%
3
5%
2
8%
1
13%
Write a review
Showing 1-25 of 39 reviews
Terence G.
Jun 2016
5.0
Yes, I recommend this pro
They did a fantastic job.
David W.
Feb 2016
4.0
Yes, I recommend this pro
$125
unknown
Response from TWIN LAKES POOL & SPA

"Thank you for your review. I would like to send you a $25.00 Gift certificate for our retail store. All comments, concerns and reviews we take seriously and we strive for greatness. We hope you come back and visit us again and hope your experience is much better the next time around. If you have any questions or I can help you in any way please call us at 954-434-5700 and ask for Kim. Thank you and we truly appreciate your business."

Terence G.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from TWIN LAKES POOL & SPA

"Thank you for your business Mr. [Member Name Removed]. You were a true pleasure to work with. I hope you our enjoying your new back yard."

Nathaniel H.
Nov 2015
3.0
$95
.
Response from TWIN LAKES POOL & SPA

"Good Morning, I see in our records we have not been to your home since December 13,2014 for a repair. Please contact us at 954-434-5700 If you have any questions."

Nathaniel H.
Oct 2015
3.0
$95
unknown
Response from TWIN LAKES POOL & SPA

"Thank you for your review, I see we service your pool a while ago. We try to fix issues we may have at the time it happened. I see you stated your issue was from 2012. I apologize for the inconvenience this may have caused at that time. Please call the office if we can further assist you or help you in any pool services you may need. Thank you and again for your review, we value our feed back."

Blanca B.
Aug 2015
5.0
Yes, I recommend this pro
$20,000
unknown
Response from TWIN LAKES POOL & SPA

"Thank you for being our customer."

Lei X.
Apr 2015
1.0
N/A
Response from TWIN LAKES POOL & SPA

"Hello and thank you for reaching out to Twin Lakes Pools. I do deeply apologize for not getting back to you in a timely manner. Angie list is not a sight we check on the regular basis. Please anytime you need to contact us feel free to call us at 954-434-5700 or by email [email protected]."

KATJA M.
Oct 2014
2.0
$160
I have two pools and had them both serviced by Twin Lakes Pool. First, you can never reach anybody by phone or never get a call returned. They are terrible with communications. The only way I was able to get some answers, not all, was by email. When I had a problem seeing my pump not work correctly and the pool cleaner not working, I could not reach anybody for a month. Then I tried catching the pool guy, which was quite a challenge. He pretty much ran the whole time, barely brushed an edge of the pool while half sprinting and jumping, and then he was gone. No luck there. I told Twin Lakes of this, but no response, except that they would send someone else, which I don't know if they did. The problem never got fixed and I gave up trying to contact anybody after two month and changed service to a different company, which works great. I think they have too much business and can't really handle it well. The managers don't communicate, explain or apologize for anything. I have used them for repair work on my pool in the past few years and they are doing a pretty good job there, the guys were always professional, knowledgeable and nice. Unfortunately, not the same for the pool service.
Response from TWIN LAKES POOL & SPA

"I apologize you were unhappy. Cherie and my self are sad that you are no longer on service with us. We hope to one day bring your faith in us back. Thank you again for being our customer."

Deborah H.
Aug 2014
5.0
Yes, I recommend this pro
The owner, Earl, and his staff all have amazing customer service. They are honest and dependable. As a result of their great work we are now using them for regular pool maintenance. I would highly recommend them.
Response from TWIN LAKES POOL & SPA

"Thank you for being our customer. Hope to hear from you soon!"

Margaret S.
Jul 2014
5.0
Yes, I recommend this pro
$6,000
unknown
Response from TWIN LAKES POOL & SPA

"Thank you for being our customer. You were so fun to do work with. I hope you are enjoying your swimming pool."

Chad C.
Oct 2013
5.0
Yes, I recommend this pro
We had a rough go at first with the pool guy assigned to us but Earl and the staff at Twin Lakes Pool have taken care of the situation and made it right. We love our new guy, Marco, and couldn't be happier with the service since the change. Twin Lakes Pool is easy to do business with and will make it right if there is ever an issue.

We have since been assigned a new pool guy, Hector, and he is great. Couldn't be happier with Twin Lakes Pool.
Response from TWIN LAKES POOL & SPA

"Thank you very much. It was a pleasure working with you."

John W.
Aug 2013
5.0
Yes, I recommend this pro
$33,000
Very friendly and professional staff. Construction lasted about 61 days from start to finish. Whenever there was an issue or a question, no matter how small it was, they addressed it immediately. It was a pleasure working with all of them. I would definitely recommend them to a friend.
Response from TWIN LAKES POOL & SPA

"Thank you very much. It was a pleasure working with you."

Kathleen S.
Aug 2013
5.0
Yes, I recommend this pro
unknown
Response from TWIN LAKES POOL & SPA

"Thank you very much. Your pool is beautiful and you were a pleasure. Tons of fun doing your pool always had our crew laughing and enjoying their jobs."

Sheena P.
Dec 2012
5.0
Yes, I recommend this pro
$16,000
Fantastic. Earl and his team were fabulous. They worked on our project just about every day the weather allowed. When they used subs- they were long time associates and the Twin Lakes team checked on them every day. It was a major project that required special materials and the Twin Lakes team got er done and done right.We interviewed and recieved quotes from many companies. Twin Lakes was the most complete estimate and very reasonably priced for the scope of work.
If it has to do with your pool, Call Twin Lakes. They are the only ones I would reccomend!

Response from TWIN LAKES POOL & SPA

"Thank You very much and it was a pleasure working with you!"

Cheryl C.
Jun 2012
5.0
Yes, I recommend this pro
$109
They are very helpful and knowledgeable.
Response from TWIN LAKES POOL & SPA

"Thank You and its a pleasure working with you."

Kelly D.
May 2012
1.0
$78
Pool Patches were fine. As for the weekly pool service, extremely poor. My pool turned green 2x in less than a month because their poor service. I had to call them multiple times stating that there were issues. The filter looked like it hadn't been cleaned in a month and I had yellow and green stuff on the sides of the pool as if they were not brushing anything. I started maintaining my pool myself and it's finally swimable and back to blue. It's costs me over $100 in 2 weeks of for the chemicals alone to reverse the mess they made. Stil more work to go
When I called to cancel my services, they offered to send me a better pool tech. Does that mean they know who I had was bad? I'm no pool tech or professional but my pool looks 100x better than when they were working on it.
Response from TWIN LAKES POOL & SPA

"I have spoken with the member and I have rectified the issues at hand. Member it was a pleasure speaking with you. Twin Lakes Pools thanks you for your business and appreciates your feed back again I want to send my deepest apologies and I look forward to serving you in the near future."

Mike W.
Apr 2012
1.0
$100
When I came back from holiday, I noticed that the pump had been running dry. It had probably been like this for weeks. It created low pressure and I should have done something then, but I didn't since it was still working a little bit. Now, it has completely gone out. I called them and they said they would send someone out to check it out, but it would cost $89. I told them it was a diagnostic call, but they insisted on charging me. The conversation ended with the lady on the phone saying to then go somewhere else.
Response from TWIN LAKES POOL & SPA

"We serviced the swimming pool from June 2010 until August 2010. We replaced the pump in November 2010 with a 1 year warranty and customer called in April 2012 and said his motor was not working. He stated that is was our responsibility since we serviced the swimming pool back in 2010. We have not been to property in almost 2 years. Customer then stated the motor was bad ever since then and he has been too busy to contact us. Twin Lakes Pools told homeowner it's an $89.00 service call to go out to the property to see what is wrong and that will get applied to labor if homeowner wanted the motor fixed. He declined and said come out here for free it’s your fault. Again we explained we have not been there since 2010 and clearly stated we are sorry we cannot do a free service call. We cannot be responsible since we have not been there in almost 2 years. Any question we can answer please feel free to call at 954-434-5700"

Mary A.
Feb 2012
5.0
Yes, I recommend this pro
$8,030
.If everyone acted like they did then you would not need Angies List.
Response from TWIN LAKES POOL & SPA

"Thank You for doing business with us"

Mary A.
Oct 2011
5.0
Yes, I recommend this pro
$14,000
Look above
Response from TWIN LAKES POOL & SPA

"Thank You we appreciate your business."

Al D.
Sep 2011
5.0
Yes, I recommend this pro
$540
Very well.
Response from TWIN LAKES POOL & SPA

"Thank You we appreciate your business."

Rick S.
Sep 2011
5.0
Yes, I recommend this pro
$26,000
Excellent job
Response from TWIN LAKES POOL & SPA

"Thank You we appreciate your business."

Bruce Z.
Aug 2011
5.0
Yes, I recommend this pro
They came out right on time. They were very complete and professional with their presentation and everything. It wasn't bad. Their price was a little higher. It wasn't reasonable, and I didn't use them. They wanted to sandblast my pool, but they didn't have what I was really having leeway with then. I just didn't want to have that done. Other than that they were pretty good.
Response from TWIN LAKES POOL & SPA

"Thank You we appreciate your business."

Sean L.
Jun 2011
1.0
I called on a Thursday and explained my situation: The DE filter on my pool wasn't working well, and that I already had a written estimate for the service, so I wanted Twin Lakes to give me their estimate. I was told someone would call me back later that day to arrange for an appointment, but no one called me back. On Friday I called again and this time was able to schedule someone to come out on Saturday. On Saturday the service guy called me on his way to the house---I wasn't home but he said he could do the job without me being there. I explained again that I needed an estimate for fixing the filter. He offered to also give me an estimate for weekly pool service. When I got home I found a note that explained that the filter wasn't working but that a repair man would have to come out again to determine what was wrong. There was no estimate for the pool repair. They were closed until Tuesday and I called back then. This time, a woman explained that Twin Lakes will not give these kinds of estimates. She said I would have to pay for a service visit, which was something like $119. (I have by now had two other companies give this estimate: One did so for free, and the other charged $41). At that point, I just had to ask: and quot;Why did Twin Lakes tell me over the phone they would do the estimate, and even send someone out to my house, who wasn't prepared to inspect the filter?and quot; The woman was not exactly rude but was unwilling to discuss this with me---I could either pay for the $119 service visit, or go somewhere else. She went on to say that any pool service company that would agree to come to my house, inspect my filter, and give an estimate for a repair was unprofessional. I asked to speak to the manager of Twin Lakes, and she initially tried to imply that she was in charge, but when pushed admitted that she was not the manager. She took my information and said that the manager would call me back. No one called me back.

Having done a lot of comparison shopping about this, I was really surprised to learn that Twin Lakes charges much more than any other company in my area. Their fees for labor are 2-3 times more than their closest competitor. Their charges for parts were unbelievably high: For example, in pricing out the costs for simply replacing the filter, I was able to find places that charged $200 or $300 less than Twin Lakes. It also turns out that my pool filter problem was so simple that a competent, honest company could have figured it out over the phone---once I finally got on Angie's List and narrowed down reputable companies, all of them said that the model filter I owned was off the market due to a defect. Apparently Twin Lakes was either willing to charge me $119 for a unnecessary service call, or they were incompetent about this problem that five other companies recognized immediately over the phone.

I actually would not have posted this negative review had the manager actually bothered to call me. It's been my experience that whenever the owner/manager of a business won't talk to you, then it's best to stay away. If you're too busy to deal with customer service or don't want to be bothered with an upset client, that's a bad sign.

I ended up going with Leslie's Pool and Spa. It's a few blocks away, everything is cheaper, the manager (Linn) was helpful, and he got everything fixed within one day.
Response from TWIN LAKES POOL & SPA

"There must be a misunderstanding I have looked in our records we do not have you in our system of ever performing service to your home. Please if you have any question concerning your complaint we will be more then happy to help you in any way. Thank You, Twin Lakes Pools 954-434-5700"

Cori R.
Jan 2011
5.0
$77
Weekly service is performed, but not to spec and they rush in and rush out. They cut a lot of corners. I don't spend a fortune, but feel like I'm not getting what I'm paying for and leading me to look elsewhere.
Response from TWIN LAKES POOL & SPA

"Twin Lakes Pools truly apologizes for the inconvenience we may have caused or disappointment to your expectations. Please if you don't mind call the office and ask for Kim or Cherie and we will have a new technician out on your property. I have looked up the name and city that is attached to this complaint and I do not see this in our records; Again please call the office at 954-434-5700 and ask for Kim or Cherie and we can help you but without a account ID or address Twin Lakes Pools cannot fix the problem until we have the correct address and name. Thank you and again we Twin Lakes Pools do apologize for any inconveniences that you may have had. $77.00 Chemical Plus Service includes on a weekly basis – Test water – Chlorinate pool – Clean filter as necessary - Check / Empty skimmer & pump baskets - Balance total alkalinity – Balance P.H. – Visually inspect the auto cleaner. Perform the following services twice monthly Brush pool sides & clean Tile ( In Chemical Plus Skimming top & bottom &vacuuming is NOT included )"

Elvira N.
Jul 2010
5.0
Yes, I recommend this pro
$166
Called Twin Lakes Pool Service. Made an appointment for next day. Adam was very proffessional and explained the problem to me, he went to get the part and fixed the problerm.
Response from TWIN LAKES POOL & SPA

"Thank you. We appreciate you business."

Showing 1-25 of 39

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

TWIN LAKES POOL & SPA is currently rated 4.1 overall out of 5.
TWIN LAKES POOL & SPA accepts the following forms of payment: CreditCard
No, TWIN LAKES POOL & SPA does not offer free project estimates.
No, TWIN LAKES POOL & SPA does not offer eco-friendly accreditations.
No, TWIN LAKES POOL & SPA does not offer a senior discount.
No, TWIN LAKES POOL & SPA does not offer emergency services.
No, TWIN LAKES POOL & SPA does not offer warranties.

Contact Information

9964 GRIFFIN RD, Fort Lauderdale, FL 33328

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