Description of Work: I bought furniture from Rooms To Go. I bought a new couch and a smaller couch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Kevin F.
02/2014
3.0
furniture sales
 + -1 more
.I had part of my order delivered on Friday. During delivery, I noticed there was damage to 2 of the dining room chairs. The movers told me that someone would call me shortly and had me sign something when they left. No one called me. I then noticed there was also a scratch in the base of the dining room table. I called rooms to go customer service and spoke to a nice women who told me she would call me back in a few hours. I did not receive a call back. I called yesterday and they made arrangements to replace the furniture next week. Today I was moving the couch away from the wall and noticed there is a rip in the leather. I called rooms to go showroom and they told me to call customs service. I called customer service and they are closed today. I am very disappointed that over half of my delivery arrived damaged and can only suspect the delivery people are not very careful with the merchandise. It is inconvenient to have to have the furniture picked up and delivered again and it should not be arriving with tears in the chairs and couch and scratches on the table. I will call their customer service tomorrow again for the couch and try to get this resolved but I won't be buying anything else from them again
Description of Work: I purchased a dining room set, a couch, a chair and a mirror and a coffee table
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$3,000
Contact information
1605 W OAKLAND PARK BLVD, Fort Lauderdale, FL 33311
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Service Categories
Furniture - Sales
FAQ
ROOMS TO GO is currently rated 4 overall out of 5.
No, ROOMS TO GO does not offer free project estimates.
No, ROOMS TO GO does not offer eco-friendly accreditations.
No, ROOMS TO GO does not offer a senior discount.
No, ROOMS TO GO does not offer emergency services.
No, ROOMS TO GO does not offer warranties.
Contact information
1605 W OAKLAND PARK BLVD, Fort Lauderdale, FL 33311