QUALIFIED SERVICE SYSTEMS INC

"This homeowner has a home warranty plan. His home warranty co. authorized a repair of the condenser coil. We never received any authorization to replace any coils or equipment.... Just a repair of the coil. Everything was covered under the warranty co. policy except the charges for refrigerant above the policy $10 per pound cap. I spoke at length with the customer and even reduced the charge. He simply did not want to pay for the refrigerant. So I advised him to have his home warranty assign another company that will put refrigerant in what he feels he should pay. Our technicians are all licensed with several credentials...well above industry standards. No services were performed. Just simply a diagnosis. As far as the accusation of fraud is concerned..is the fact that a landlord would allow his tenant to go without a/c in this heat just because he doesn't want to pay for the refrigerant? I felt so bad for his tenant. She was a really nice lady. From what I gathered from our conversation...He is just simply cheap."

"This customer has a contract with a home warranty co. The Contract was less than 2 days old. The A/C system had several pre existing failures due to years of neglect. His home warranty co. denied the claim. The customer wrote this review on 7/13...and yet after the claim was denied...he called us back on 7/15 and requested a quote for a new a/c system and a link for financing options. So why would this customer want to do business with a person they previously claimed was a racist and who claimed they were called a liar? I think the customer is confused."

"No services were done for this customer... This service call was transferred to another contractor due to the customers rude attitude toward the staff. We received $0.00 from this customer. All fees if any were paid by the customer directly to his Home Warranty co."

"Home Warranty customer with limited coverage. We do not write the policy...Claim was denied."

"Thanks [Member Name Removed]! Glad we could help.."

"We informed the homeowner that we only maintain units in the attic in the summer time on a first stop basis. This way the attic is much cooler and a much more reasonable work environment for our technicians...This will allow the technician to spend the time needed to do a thorough preventative maintenance on both systems. Being that the customers air conditioners were cooling and functioning at the time and that this was just a simple preventative maintenance...We figured there would be no harm in rescheduling the call.... Apparently the homeowner thought otherwise.... Had we known the units were in the attic.... Perhaps things would of would of worked out better for the homeowner. Unfortunately there are some situations which can't be avoided...We strive to always do our absolute best and to make every customer happy.... at a fair price.."

"Customer had limited coverage with her home warranty co. We have been serving this customer since 2004....all of a sudden since failure was due to an uncovered item... we became the bad guy.... I wonder why 2 other companies had to come out after us? Guess they finally got the diagnosis they were looking for."

"We advised (deleted member name) that the leak was UNDERGROUND.....not under the house... we did advise her that it is common for refrigerant lines to leak when burried and UNDERGROUND.... we did use a refrigerant leak detection tool and it gave us enough reasonable cause to believe the leak was UNDERGROUND We advised that we would have to do a NITRO ISOLATION PRESSURE TEST to confirm..........this test would take atleast 2 days...(deleted member name) DECLINED....."

"Thanks (member name removed)!!! Always a pleasure!!! :)"