Pure Moving and Storage

Lengthy and factual information worthy of reading before hiring. Actual message sent directly to Pure Moving and Storage “I cannot even begin to tell you how frustrated I am with Pure Moving. 1) I started with Al. He and I were doing just fine. he discounted the move to compete with the four other bids I already had in hand. 2) Yesterday afternoon I received a phone call from Lorraine regarding my moving date having to be pushed forward to today. I AM DISABLED AND IN EXCRUCIATING PAIN. I am doing this completely on my own. 3) I was promised that anything I was unable to pack would be packed for me this morning, free of charge (per Lorraine) for the inconvenience of having to sleep on the floor for four nights as well as having to stay up all night and rush pack everything I possibly could in the worst imaginable pain. 4) Less than an hour later I received a phone call telling me that the estimated bid, which I had already paid a $1,145.00 deposit on was under estimated in the amount of $2,000. Petrified that I would not be able to get my life moved I paid an additional $1,500 in deposit fees. And as clearly stated on the phone began frantically trying to figure out how I was going to be able to pay the rest of the fees. 5) I then began to read the contract and found that not only was the extra protection insurance I was told would be on the contract not listed to cover anything but i was going to be charged for each and every box packed contrary to what I have been promised. 6) I called several times this morning to have my calls ignored. 7) I received a text from your truck driver regarding my move this morning on my way to pick up more packing materials. 30 minutes later I received another text from someone else identifying themselves as your truck driver, letting me know that my storage unit was going to cost me yet another $150 in fees which upon my first call I was promised no extra fees would be charged for the trip to my storage unit due to the fact that it is 29 miles away. 8) While mid typing message I received a call from your vehicle shipper, they are unable to make our pre arranged date so, they canceled. No sweat off their back. 9) I contacted another mover and together we called you, what do you know, a different calling number and it took one ring to answer. I was abruptly told I must call from my number. Called again and ring ring ring. Been calling every chance I've had ring ring ring. I can keep going on but refuse to waste any further time as this entire mess has already cost me two full days, excruciating pain and having the last of MY money tied up in this whole mess. Original estimate with deposit paid $3,987.94 New estimate $6,186.21 Now, what will you do to fix this mess?” Response from Pure Moving and Storage “We were trying to reach you today because my driver was there” Impossibility “Unless you scheduled two trucks your driver was not here. "Hey this is your mover Tyler how are you today ? Just letting you know we’re about an hour out! Are you read ?"” Pure Moving and Storage response “I don't mean actually at your house I mean on the way but we could not get in touch with you to confirm” I spoke with the driver 8 hours earlier when he was still 5 hours out and explained that the move had been canceled. An entire month later without refund. Move size: 2 Bedroom HomeOrder ID: $3987.94