Protocool Cooling Solutions Inc
About us
Protocool is the best choice for all your indoor comfort needs. We have decades of experience working in the Air Conditioning industry and offer FREE in-home consultations. We find solutions that work for you! Financing is available for qualified buyers. 24/7 service available. Guaranteed best value, call now!
Business highlights
Emergency services offered
23 years of experience
Services we offer
Department Stores, General Contractors, Hospitals, Hotels, Movie Production Companies, Office Buildings, Property Management Companies, Restaurants and many privately owned businesses here in South Florida. We are proud to have been able to help so many customers, Schools, Strip Plazas, Surgery Centers, We work in all aspects of the A/C and refrigeration fields including service, and would like to have your consideration as well., maintenance and installations. Our experience includes Banks
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.918 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 17% |
Showing 1-18 of 18 reviews
Rada U.
Mar 2024
Highly disappointed.
Linda F.
Aug 2017
Very well!
Anita J.
Jan 2017
I would use them again in future.
Anita J.
Jan 2017
They were pretty responsive. They were on time. The B ratings say that the service was pretty good. I can't remember exactly what they did. I think they did it rushly.
Cherie M.
Aug 2016
unknown
Haiyan L.
Apr 2016
A destructive installation. Many damages happened in both house and AC unit. The issue is still pending for resolution.
Sheri B.
Oct 2015
They came out to troubleshoot went threw a textbook checklist to see what was wrong basically ignoring what I told them was wrong. They left and the unit conditioned to leak. They came out again and did the exact same thing they did the first time. They insisted we pay for 2 maintenance calls even though the unit was still under warranty and I did not call for service I called because it was broke. They told me there was a recall on my unit and would order the new part. 10 weeks with a leaky broke unit went by and less then a year since I had paid $5000 for it. They refused to give me the new part until I paid hundreds for maintenance that they performed which I didn't ask for and the unit didn't even need! The girls in the office are the most inept people I have ever delt with and the company is so unprofessional I reported them threw lowes corporate office and threw the BBB. They are thieves and liars and I never would have overpaid for my unit at Lowes had I have known I wouldn't have been in good hands. Money wasted, they are horrible! I have no idea how they live with themselves essential robbing people and not honoring their fake warranty.
Response from Protocool Cooling Solutions Inc
"I’m sorry to hear of your dissatisfaction [Member name]. Your contract was directly with LOWES although we are hired by them to perform the work therefore, I’m not sure why you are reporting about PROTOCOOL. Your remedies should be exclusively with LOWES. The description of the events however, is inconsistent with our core values and those of LOWES collectively. We didn’t get a stellar reputation by treating customers the way you described. Both companies are customer focused and go above and beyond to make sure that our customers are happy. To that point, we charged you nothing for performing ductwork valued at over $1,000 in an effort to make you happy. None of this was part of any contract with LOWES or PROTOCOOL, it was done because of our intense desire to make you happy. We also made other exceptions for different concerns you had. I personally reviewed your account and looked at all the specifics. All reasonable concerns were rectified promptly. Your complaints were considered and dealt with in a fair way. Apparently when the BBB and LOWES investigated your claims, they saw things different from the way you described them. We are committed to doing more than normal for all of our customers and I regret that you feel the way you do. Chris Pompilio"
Philip N.
Jun 2015
unknown
Judith G.
Jul 2014
unknown
Carmen H.
Apr 2013
They found out the breaker had gone bad and so he changed out the circuit breaker and made sure everything was working perfectly. They were very good. They had actually put in the A/C unit for us about two or three years ago, so they have experience working with it. I wouldn't say they are the cheapest, but they are also not the most expensive.
Linda K.
Jul 2011
I spent $150 on that work. They were prompt and honest.
Response from Protocool Cooling Solutions Inc
"Thank you for the trust you have put in us to service several of your systems over the past 5 years. We are happy to be your "go to" trusted comfort provider. Chris Pompilio"
John R.
Aug 2010
I needed coil cleaning on an Air handler , they came and cleaned the coils and when I checked the coils were still dirty, I called them and they told me they were cleaned as best as possible. My unit never moved from 78 degrees and we could not sleep at night. I called Sears and asked them to come in and they took the coils out and cleaned , I now can sleep at night. I believe Protocool did not clean the coils and Sears confirm this
Response from Protocool Cooling Solutions Inc
"I am sincerely sorry to hear about your experience. I personally researched this and found no record of your calling our office to express your concern. We have a 100% Satisfaction Guarantee. It's 100% right or 100% free. We would have sent a supervisor out immediately to do whatever was necessary to correct the problem on the spot, and would not leave until cooling was restored to your satisfaction. I will be calling you in a few minutes to make this right. Chris Pompilio V.P. Rated #1 in Customer Satisfaction"
Gina T.
Mar 2010
Our experience was great! They were punctual and professional. They were so clean and careful about everything gin the house. They cleaned up very quickly after everything they brought in. They were friendly, informative, and we think we got a great product! I would happily recommend them.
Response from Protocool Cooling Solutions Inc
"Thank you for sharing your fantastic experience! It helps others know the level of service they can expect. Keep cool. Chris Pompilio"
Thomas W.
Sep 2009
Chris was on time, friendly, professional, explained what he was doing, and was a very good representative of the company. The only issue I had was that the price was quoted at $125 and kept creeping up to $160.00.
Response from Protocool Cooling Solutions Inc
"Dear Member, I am sorry for the minor misunderstanding. When you originally called in, an evaluation was requested and the price quoted to you upfront. Upon arrival you expressed that you did not simply want an evaluation, but rather wanted a maintenance performed. The adjusted price was approved before the work began and was completed to your satisfaction according to our records. It was our error of not explaining the terminology more thoroughly. Please accept my apology. Ask for me personaly next time and I will make sure you are happy :) Chris Pompilio"
Bob C.
Oct 2008
This company was one of the best with which I have dealt. Every time Chris has been at the house, he has been right on time for the appointment. When he came over to do the original estimate he spent lots of time explaining the advantages and disadvantages of various models and manufacturers and answered all of our questions in enough detail so we were able to make an informed, educated decision. When, after the installation (which again was done on time and very professionally), there was a minor problem, their men were here the next morning and fixed the problem right away. Since we have had the new units, we have been able to reset our thermostats anywhere from 3 to 5 degrees higher than we had previously had them set. This is a company that is proud of he work it does and protects that reputation very carefully in the way they do their work.
Response from Protocool Cooling Solutions Inc
"Thank you for allowing us to serve you Member. It has been our pleasure and our enire team appreciates the kind words. Please express our thanks to Charlotte as well. Chris Pompilio"
Thomas G.
Apr 2008
We picked them because they were on Angie's List. They welded the evaporator system incorrectly, so all the gas leaked out. I came home from the hospital and noticed that the house was hot. I called them and they said they would have to charge extra because it was late in the day. The repairman confirmed that it was their fault. He didn't charge us for the supplies, but we were charged $50 for him to come out.
ROSALIND L.
Mar 2007
Very professional company. Chris gives you 200% of his time and effort. Found a better deal than what we had originally contracted for at approximately the same out of pocket cost. His crew went above and beyond the call of duty. They made sure we understood how to operate the new system before they left. Did some extra things and left the area spotless.
Response from Protocool Cooling Solutions Inc
"Member, Thank you for the glowing endorsment! We are not happy, until you are happy. Stay well always. Chris Pompilio"
ARCY V.
Jun 2006
Workers came on appointment date first thing in the morning, and they worked hard for 8 hours until they got it working. They were very courteous and even cleaned up after themselves. The owner then came the next day to make sure everything was done right.
Response from Protocool Cooling Solutions Inc
"Glad to hear you are so happy Member. Hearing that you switched from the previous A/C contractor you had to PROTOCOOL was an awsome compliment. Thank you for recommending us to your son as well. We are glad to help mom, dad and son have smiles on thier faces. Chris Pompilio"
Licensing
State Contractor License Requirements
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FAQ
Protocool Cooling Solutions Inc is currently rated 3.9 overall out of 5.
Protocool Cooling Solutions Inc accepts the following forms of payment: CreditCard
No, Protocool Cooling Solutions Inc does not offer free project estimates.
No, Protocool Cooling Solutions Inc does not offer eco-friendly accreditations.
No, Protocool Cooling Solutions Inc does not offer a senior discount.
Yes, Protocool Cooling Solutions Inc offers emergency services.
No, Protocool Cooling Solutions Inc does not offer warranties.