Problem Solvers USA

Founded 2003 • With Angi since December 2011

Problem Solvers USA, LLC, is locally owned and operated, with more than 14 years of industry experience. We work with you every step of the way to give you the service you deserve. We service all major brands.

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Images

A Service Provider's profile image

Amenities

Free Estimates
No
Warranties
Yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.8

(16) Verified Reviews

Ratings Distribution

5

13

4

1

3

0

2

0

1

2

Rating Details

Price
4.7
Professionalism
4.8
Punctuality
4.7
Quality
4.9
Responsiveness
4.8

Read reviews by category

appliance repair (15)small appliance repair (1)handyman (1)
Showing 1-16 of 16 reviews
Heath P.
5.0
09/21/2022
He was able to arrive almost immediately and fix the issue as the water pump failed. Family of 4 that washes a lot of clothes. Couldn’t afford to not be able to use washer. Would recommend and will definitely use again.
Description of Work
Washing Machine Broken
Category
appliance repair
Hire Again?
Yes
Alicia R.
5.0
01/18/2021
Karlos was very punctual and fairly priced.
Description of Work
Washing machine shock replscement
Category
appliance repair
Cost
$185
Hire Again?
Yes
Rodriguez T.
5.0
12/28/2020
They were very good. I've used them multiple times and they actually came at night to fixed my door. I am going to call them. He was amazing, he knows someone for everything.
Description of Work
They fixed my tire and my door.
Category
handyman service
Hire Again?
Yes
Ed M.
5.0
10/01/2020
Karlos went above and beyond to help us out. He came with short notice and his prices were very reasonable. I would definitely use him again!
Description of Work
My oven was not heating up
Category
appliance repair
Cost
$160
Hire Again?
Yes
Robert C.
5.0
09/21/2020
Karlos is a rare breed. He actually CARES about his clients and his work. My fridge completely stopped. He arrived when he said he would and actually tried to do the fastest, least expensive repair. It didn't work (fridges fault not his) but the larger fix was reasonably priced and although it took an extra day (faulty tool) Karlos came in on a Sunday morning (no extra cost) to make sure the job was done and done right. HIGHLY recommend!
Description of Work
Refrigerator completely stopped working
Category
appliance repair
Cost
$300
Hire Again?
Yes
Nancy P.
4.0
02/28/2020
went fine. Had to wait about 5 or 6 days for parts, but when they came he came right over and fixed the dishwasher.
Description of Work
Appliance Repair
Category
appliance repair
Cost
$165
Hire Again?
Yes
Bob P.
5.0
02/12/2020
Great. Karlos with Problem Solvers arrived and evaluated the problem. My heater wasn’t working and we were experiencing the few times in Florida that we need heat. He repaired the necessary parts and actually improved the performance of the system. I have used Problem Solvers for many years. He is responsive and I have never had a problem that he couldn’t solve, AMD I have had many problems over the years. His prices are more than fair and I strongly recommend Karlos
Description of Work
Repair heating portion of central air init
Category
appliance repair
Cost
$175
Hire Again?
Yes
Suzan S.
5.0
02/09/2020
Problem solver USA was my only hope to have guarantee satisfactory work done getting my appliances fixed while living in Florida. I could always call even in the nick of time and they would respond. Service, cost and punctuality as well as the confidence that my appliances would be fixed. Since moving to New York it has been a struggle to find reliable appliance service providers so most often I would reach out to Problem solver USA to see if my situation can be solved without having to call a workman. If you are in the Florida area and need efficient services for your appliances need call Problem Solver USA. Only the best is good enough!
Description of Work
Household appliances.
Category
appliance repair, small appliance repair
Hire Again?
Yes
Tanisha W.
5.0
02/03/2020
Excellent service! I’ve been using this company for many years. They are always available and very good at what they do.
Description of Work
Washing machine repair
Category
appliance repair
Cost
$100
Hire Again?
Yes
Janice P.
5.0
02/02/2020
I was satisfied with how reliable and detailed Karlos was to ensure I understood what needs to be done, cost, etc. I was pleased with the estimate given I definitely will be using Problem Solver USA in the near future.

Images

Review for Problem Solvers USA - 4044 NW 19th St, Fort Lauderdale, FL - 38368018
Description of Work
Estimate for repairs to refrigerator
Category
appliance repair
Hire Again?
Yes
Christine H.
5.0
01/31/2020
Awesome work, great customer service.. Efficient and professional..
Description of Work
A/C Repair
Category
appliance repair
Cost
$500
Hire Again?
Yes

Service Provider Response

Problem Solver USA thank you for your time and feedback on the services you received. We are happy you are satisfied as we aim for customer satisfaction in the services we provide. Your feedback means a lot. Thanks again as we are committed to providing quality services.
Althea W.
5.0
01/31/2020
Karlos is my one and only appliance and a/c person to call when a fix is needed. Especially when fixing or servicing my a/c. When all others push for replacement, Karlos always find a way to fix the impossible due to my low budget. Just a plain and simple appliance fixing genius. For at least 8 yrs to date, I have never been dissappointed. I bet you won't too!!!
Description of Work
Fixes broken a/c, refrigerator, and dishwasher.
Category
appliance repair
Hire Again?
Yes

Service Provider Response

Thank you for your feedback, it is highly appreciated as we work to guarantee customer satisfaction. Your feedback helps us to improve our service.
Shirley N.
5.0
01/31/2020
I loved the level of customer service and professionalism that Probelm Solver USA provided.
Description of Work
Refrigerator repair
Category
appliance repair
Hire Again?
Yes

Service Provider Response

I am pleased to know you are satisfied with the service render. Problem Solver USA's aim is customer satisfaction. Thank you and we look forward to continuing quality service to our valued customers. Thank you!
Lydie L.
5.0
01/30/2020
Amazingly well. Karlos is a wonderful person and very well skilled. I would hire him over and over again.
Description of Work
I hired the company twice! Once was for my KitchenAid fridge. The work was excellent! Karlos is very knowledge, polite, and very reasonable pricing.
Category
appliance repair
Cost
$200
Hire Again?
Yes

Service Provider Response

Thank you for taking the time to leave your feedback. We appreciate your feedback as we take services offer and customer satisfaction seriously. Problem Solver USA is committed to offering quilty, reliable and satisfactorily services at all times. Again thank you!
karen B.
1.0
05/01/2018
HORRIBLE! I called this business and spoke with Karlos. I was asking questions about pricing and warranties (not unusual or unexpected) before hiring him. He spoke in circles avoiding answering about his warranty (if any). I could hear his other line ringing and he told me (rudely) to call him back when he was not busy as he needed to attend to a customer who was will to hire and pay him.
Description of Work
Clothes dryer repair
Category
appliance repair

Service Provider Response

Hi [Member Name Removed], I would like to apologize for your recent experience. I am sorry to hear you were less than satisfied with your recent inquiry with Problem Solver USA. I value your feedback as it will help to improve services as we strive for customer satisfaction again please accept our sincere apology and look forward to a better relationship in the future.
Kathy H.
1.0
02/15/2018
on 2/12/18, Karlos contacted me about my inquiry for appliance repair. We discussed the work being done on 2/13/18. I advised him I had to get permission from my boss to take time off from work to be home for the service and that I would call him back. I called him back that afternoon and we agreed that he would be there on 2/13/18 in the afternoon and that he would let me know when he was coming. When I didn't hear from him I attempted to contact him several time to which he did not respond. As of this writing 2/15/17, I still have not heard from him. So I lost 1/2 day from work and my appliance is still not repaired. DON'T WASTE YOUR TIME ON THIS ONE.
Description of Work
Appliance Repair
Category
appliance repair

Service Provider Response

Hi, Thank you for your feedback. I am sorry to hear you had such frustrating experience, but on the day in question it was such an unusual frustrating day and I should have gotten back to you however I hope you can accept my sincere apology and hope we can move beyond this. Again please accept my apology.

    Phone

    Address

    4044 NW 19th St

    Fort Lauderdale, FL 33313

    Sunday
    Closed
    Monday
    9:00 AM - 5:00 PM
    Tuesday
    9:00 AM - 5:00 PM
    Wednesday
    9:00 AM - 5:00 PM
    Thursday
    9:00 AM - 5:00 PM
    Friday
    9:00 AM - 5:00 PM
    Saturday
    9:00 AM - 5:00 PM

    Website

    http://problemsolversusa.com

    Other Information

    Services offered

    We Service and Repair the following Types of Appliances: Frigidaire GE Consumer & Industrial GE Monogram KitchenAid LG Electronics U.S.A., Inc. Sub-Zero Freezer Co., Inc. Whirlpool Corporation

    Services not offered

    Appliance installation

    Payment options

    Visa
    MasterCard
    American Express
    Discover
    Check
    PayPal

    FAQ

    Problem Solvers USA is currently rated 4.8 overall out of 5.

    Problem Solvers USA is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Problem Solvers USA accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, PayPal

    No, Problem Solvers USA does not offer free project estimates.

    Yes, Problem Solvers USA offers eco-friendly accreditations.

    Yes, Problem Solvers USA offers a 10% senior discount.

    Yes, Problem Solvers USA offers emergency services.

    Yes, Problem Solvers USA offers warranties.

    Problem Solvers USA offers the following services: We Service and Repair the following Types of Appliances: Frigidaire GE Consumer & Industrial GE Monogram KitchenAid LG Electronics U.S.A., Inc. Sub-Zero Freezer Co., Inc. Whirlpool Corporation