Founded 2003 • With Angi since December 2011
Awards and Badges
Angi Certified
Business Highlights
Emergency Services OfferedImages
Amenities
Free Estimates
No
Warranties
Yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Read reviews by category
appliance repair (15)small appliance repair (1)handyman (1)
Showing 1-16 of 16 reviews
Heath P.
09/21/2022
He was able to arrive almost immediately and fix the issue as the water pump failed. Family of 4 that washes a lot of clothes. Couldn’t afford to not be able to use washer. Would recommend and will definitely use again.
Description of Work
Washing Machine Broken
Category
appliance repair
Hire Again?
Yes
Alicia R.
01/18/2021
Rodriguez T.
12/28/2020
Ed M.
10/01/2020
Robert C.
09/21/2020
Karlos is a rare breed. He actually CARES about his clients and his work. My fridge completely stopped. He arrived when he said he would and actually tried to do the fastest, least expensive repair. It didn't work (fridges fault not his) but the larger fix was reasonably priced and although it took an extra day (faulty tool) Karlos came in on a Sunday morning (no extra cost) to make sure the job was done and done right. HIGHLY recommend!
Description of Work
Refrigerator completely stopped working
Category
appliance repair
Cost
$300
Hire Again?
Yes
Nancy P.
02/28/2020
Bob P.
02/12/2020
Great. Karlos with Problem Solvers arrived and evaluated the problem. My heater wasn’t working and we were experiencing the few times in Florida that we need heat. He repaired the necessary parts and actually improved the performance of the system. I have used Problem Solvers for many years. He is responsive and I have never had a problem that he couldn’t solve, AMD I have had many problems over the years. His prices are more than fair and I strongly recommend Karlos
Description of Work
Repair heating portion of central air init
Category
appliance repair
Cost
$175
Hire Again?
Yes
Suzan S.
02/09/2020
Problem solver USA was my only hope to have guarantee satisfactory work done getting my appliances fixed while living in Florida. I could always call even in the nick of time and they would respond. Service, cost and punctuality as well as the confidence that my appliances would be fixed. Since moving to New York it has been a struggle to find reliable appliance service providers so most often I would reach out to Problem solver USA to see if my situation can be solved without having to call a workman. If you are in the Florida area and need efficient services for your appliances need call Problem Solver USA. Only the best is good enough!
Description of Work
Household appliances.
Category
appliance repair, small appliance repair
Hire Again?
Yes
Tanisha W.
02/03/2020
Janice P.
02/02/2020
I was satisfied with how reliable and detailed Karlos was to ensure I understood what needs to be done, cost, etc. I was pleased with the estimate given I definitely will be using Problem Solver USA in the near future.
Images
Description of Work
Estimate for repairs to refrigerator
Category
appliance repair
Hire Again?
Yes
Christine H.
01/31/2020
Awesome work, great customer service.. Efficient and professional..
Description of Work
A/C Repair
Category
appliance repair
Cost
$500
Hire Again?
Yes
Service Provider Response
Problem Solver USA thank you for your time and feedback on the services you received. We are happy you are satisfied as we aim for customer satisfaction in the services we provide. Your feedback means a lot. Thanks again as we are committed to providing quality services.Althea W.
01/31/2020
Karlos is my one and only appliance and a/c person to call when a fix is needed. Especially when fixing or servicing my a/c. When all others push for replacement, Karlos always find a way to fix the impossible due to my low budget. Just a plain and simple appliance fixing genius. For at least 8 yrs to date, I have never been dissappointed. I bet you won't too!!!
Description of Work
Fixes broken a/c, refrigerator, and dishwasher.
Category
appliance repair
Hire Again?
Yes
Service Provider Response
Thank you for your feedback, it is highly appreciated as we work to guarantee customer satisfaction. Your feedback helps us to improve our service.Shirley N.
01/31/2020
I loved the level of customer service and professionalism that Probelm Solver USA provided.
Description of Work
Refrigerator repair
Category
appliance repair
Hire Again?
Yes
Service Provider Response
I am pleased to know you are satisfied with the service render. Problem Solver USA's aim is customer satisfaction. Thank you and we look forward to continuing quality service to our valued customers. Thank you!Lydie L.
01/30/2020
Amazingly well. Karlos is a wonderful person and very well skilled. I would hire him over and over again.
Description of Work
I hired the company twice! Once was for my KitchenAid fridge. The work was excellent! Karlos is very knowledge, polite, and very reasonable pricing.
Category
appliance repair
Cost
$200
Hire Again?
Yes
Service Provider Response
Thank you for taking the time to leave your feedback. We appreciate your feedback as we take services offer and customer satisfaction seriously. Problem Solver USA is committed to offering quilty, reliable and satisfactorily services at all times. Again thank you!karen B.
05/01/2018
HORRIBLE! I called this business and spoke with Karlos. I was asking questions about pricing and warranties (not unusual or unexpected) before hiring him. He spoke in circles avoiding answering about his warranty (if any). I could hear his other line ringing and he told me (rudely) to call him back when he was not busy as he needed to attend to a customer who was will to hire and pay him.
Description of Work
Clothes dryer repair
Category
appliance repair
Service Provider Response
Hi [Member Name Removed], I would like to apologize for your recent experience. I am sorry to hear you were less than satisfied with your recent inquiry with Problem Solver USA. I value your feedback as it will help to improve services as we strive for customer satisfaction again please accept our sincere apology and look forward to a better relationship in the future.Kathy H.
02/15/2018
on 2/12/18, Karlos contacted me about my inquiry for appliance repair. We discussed the work being done on 2/13/18. I advised him I had to get permission from my boss to take time off from work to be home for the service and that I would call him back. I called him back that afternoon and we agreed that he would be there on 2/13/18 in the afternoon and that he would let me know when he was coming. When I didn't hear from him I attempted to contact him several time to which he did not respond. As of this writing 2/15/17, I still have not heard from him. So I lost 1/2 day from work and my appliance is still not repaired. DON'T WASTE YOUR TIME ON THIS ONE.
Description of Work
Appliance Repair
Category
appliance repair
Service Provider Response
Hi, Thank you for your feedback. I am sorry to hear you had such frustrating experience, but on the day in question it was such an unusual frustrating day and I should have gotten back to you however I hope you can accept my sincere apology and hope we can move beyond this. Again please accept my apology.Phone
Address
4044 NW 19th St
Fort Lauderdale, FL 33313