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Oriental Rug Care
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Oriental Rug Care Inc. in South Florida is a rug cleaning and restoration firm operating a state of the art cleaning plant, conveniently located near Oakland Park Boulevard and Dixie Highway in Ft Lauderdale. We specialize in hand made textiles. We have over 27 years of cleaning experience. For thousands of years, hand woven floor coverings have offered beauty, comfort and legacy to generations of collectors. Like an old friend, each treasured piece serves as a family retainer, style consultant and art historian. To care for these treasured pieces, you need more than a carpet cleaner. We are rug cleaning specialists, not just "carpet cleaners". We have undergone extensive training in the practice of The Auserehlian Cleaning System at The Auserahlian School in Berthoud, Colorado. Our unique methods include this world-renowned oriental rug cleaning system for fine textiles. Your oriental rugs are not only art treasures, they are also valuable investments. In order to maintain their beauty and value, you must have them properly cleaned and restored. We go the extra distance by attending conferences and earning certifications in rug cleaning techniques to keep our technical skills at the cutting edge. Our expertise includes the most up to date methods from modern technology, as well as the most enduring methods from the middle east, thus combining science with the art and wisdom of tradition.The result is the safest, most effective rug cleaning and restoration care in South Florida.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Pet Odor Removal, Restoration And Repair, Rug Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 3% | ||
| 13% |
Showing 1-25 of 30 reviews
Jane G.
Mar 2021
Horrible! They ruined my 4 year old custom bamboo silk rug and take no financial responsibility for it while acknowledging that they messed it up permanently. They removed the color of the rug (looks bleached out) and returned it covered in brand new yellow stains. They took it back twice and fully destroyed a rug valued at over $12K after trying to clean it 3 times. What a mess! BEWARE!!!!
Roberto S.
Jun 2017
It went very well.
Carol R.
Nov 2016
It went well, with a couple of exceptions. When the person arrived on the initial date to pick up the rug. He told us that the cleaning needed to be performed no matter what we asked for. That was a little bit of an unwelcome use for us since the cleaning was more than fixing of the edges. We had no choice due to the companies policy (it left me with disappointment). Another thing was that I was told that cost cost of cleaning was $400, I was offered eventually offered 20% off which brought down the job to $320. Later on I came to a realization that all the jobs listed online were at $320, I was disappointed and felt mislead. Then after they picked up the rug, I was called by the person in the office 8 days later to ask what needed to be performed. The cleaning and finish were performed well.
Brook W.
Jul 2016
unknown
Diana D.
Jun 2016
It was good. It was a tiny rug that I needed to have cleaned and I know cleaning rugs is crazy expensive. So it was a good deal. To tell you the truth, it didn't look all that better when I got it back but I was satisfied. I don't know if I would do it again to tell you the truth. The rug is like only about 3 feet by 2 feet and just a small area of rug. It had sort of a cream background and then flowers on it and it was getting dirty because it hadn't been cleaned in like 6 or 7 years maybe at least. We walk across it a couple of times a day in our study. I'm looking at it it right now, it looks very nice. So I'd give them a good review. They brought it back a couple of weeks later but I ordered it sort of right away. When I called to ask when it would be delivered, because I think the delivery date went by and it wasn't delivered, so I called and they told me not to forget that I had a balance to pay. And I didn't even ask what the balance was but I said this was a special deal from Angie's List and I paid them directly. They spent a while looking through a pile of papers and finally said it was okay. So they were going to charge me. They made but anyway it all got straightened out. On the whole I was happy. Then after that they sent me, which I just threw away by the way, they sent me a thing saying that I could have a discount on a future oriental rug but I can't afford it right now. The other one is big and if the little one cost that much, I can only imagine what a big one costs. They got right to me but then they kind of mixed it up and delivered it late. The punctuality was not that great. I would probably use them again unless somebody made a raving recommendation to me. This is the first time I've ever had a carpet leaned in the United States.
Juan P.
May 2016
The service was not good. I called because the rug had some spots and it also smelled bad, but they could not do anything. They told me before they took the rug that they would not be able to take some of the spots off. I think the rug is exactly the same as they took it. The spots did not come off and the odor is the same.
Rose L.
Oct 2015
Very well.
Elizabeth D.
Apr 2015
unknown
Louis H.
Oct 2014
unknown
Marshall S.
Oct 2014
unknown
Kristine D.
Jul 2014
This was not a good experience. They picked up my $957.71 living room rug for cleaning. When they brought it back to my house it was ruined. The rug was a natural white with a variety of pilling's. The rug came back yellow and the pilling's were destroyed. I asked them to take it back and fix it. I then called the company and spoke to someone who yelled at me on the phone. He told me it was not his problem. I then visited the place where they cleaned it and met the mean guy that I spoke with. Luckily there was a very nice guy there who pulled me aside and said not to worry they would make it right. The only thing they did was re-clean it over and over again.
I provided them with pictures and receipts but was told the rug looks like the picture and it was not their problem. I was so upset. I decorated my house around my beach inspired rug. Now I have a ruined rug that I can not replace. My house and furniture for my living room is white. They gave me back a yellow rug.
I contacted the company by e-mail and phone several times. each time I was told they would clean it again and return it to me. I am so un-happy. The reason I picked this company was because I thought it was and quot;Pride Carpet Cleaningand quot;. Pride has a great reputation around Fort Lauderdale. The add in the neighborhood direct advertise and quot;Prideand quot; not Oriental rug care. The advertisement was mis-leading and the company did not stand by its work.
Response from Oriental Rug Care
"[member name removed], I would first and foremost like to apologize for your and experience. I can assure you that our goal is to provide every customer with complete satisfaction and not to make you ever feel as if you are not dealing with the company we say we are. Pride Carpet Cleaning and Oriental Rug Care are owned by the same owner, same location and same process and policies apply. In any case, you may search sunbiz.org and you will see that ORC and Pride are the same company. We have been in business for over 28 years and just to be fair, every single rug that comes into our 5,000 sq. foot plant is re-measured and photographed so that the customers can see how well their carpets looked before the hand wash or in your case, to show you how your rug color did not change to yellow. I send you the photos of the rug before the wash and it took you several months to get back in touch with us and we still washed the rug again over and over for you so that it would smell fresh, look vibrant and feel soft being that you didn't come in for months. Before your husband came in to pick up the rug, he signed our contracted receipt stating that he gave us his signature of satisfaction and approval. When you and I spoke on the phone, you mentioned that you purchased the rug at Crate and Barrel. I am not sure who you say you spoke to when you called because I am the only person that answers phones all day and even when our office is closed, the phones are transferred to me. I can assure you that I am not calling you a liar but perhaps you do not remember what the rug looked like when we picked it up and because you let so much time go by, you may have forgot what your rugs original color was and so you expected something different. We have a very good reputation and word of mouth has been one of the main reasons that we have been in business for so long. I wish you well and if you would like me to send you the pictures of the rug when it came in again, I would be happy to do so. Also, feel free to check out sunbiz.org and verify that we are owned and operated by the same person. We want our customers to be returned, satisfied customers and we would never, ever condone the misconduct of an employee speaking to a customer in a rude or unprofessional manner or by making our customers feel as if their concern did not matter to us. We will and always have done our very best to give our customers 100% satisfaction and professional customer service. Again, I am sorry that we could not make you happy as we always do our very best to make any rug that comes into our plant rug look better then it did when it was first brought in. We appreciate your business and apologize that we could not make you happy. Have a good day and we wish you all our best."
Cosmo W.
Jun 2014
unknown
Response from Oriental Rug Care
"Thank you [removed member name]for taking the time to grade our quality of work and to view our sites. It was a pleasure working with you and if you ever need anything from us, please feel free to contact us. You may always view our sister company which is Pride Carpet Cleaning if you ever need residential or commercial cleaning done. We are highly professional and we have been in business for over 28 years. Again, thank you for your time and business! Have a great day and don't forget to give your family, friends and co-workers our numbers."
Margot E.
Apr 2014
They're good. They did a very good job and they've very pleasant. I won't use them again because of the distance.
Adam R.
Mar 2014
They delivered the rug back in one week and it was perfect, no smell, no stains.
Hilary G.
Feb 2014
Expensive and poor job.
Response from Oriental Rug Care
"Dear [member name remove], Thank you for your business on February 25, 2014. I can assure you 100% that Pride Carpet Cleaning is who did your job. We have been in business since 1986 and the technician that went to your condo was under the impression that you were satisfied with the job, being that you signed off on the work order contract which clearly states, "I hereby acknowledge the satisfactory completion/delivery of above described work, at times a spot will appear to be even more visible after a general cleaning of the material. The nature of some spots makes it impossible to restore original color or texture. REMOVAL OF SPOTS IS NOT GUARANTEED" I also remember you calling back to say that there was a small spot that were not able to remove. Being that we value our customers and their word of mouth referrals, I asked our technician to call you back to see what he could do to make you happy. At that time, you were leaving out of State and you said that you would follow up with us once you were back in Florida. We still have never heard back from you other than from this review. We are sorry that you did not fully read your contract. We are always happy to follow up with our customers concerns. Again, I want to reassure you that we do not subcontract out our jobs. If you look at your invoice, you will see that it is from our company which is Pride Carpet Cleaning. We thank you again for your business and hope that you are back in town doing well. Have a nice day!"
Natasha M.
Sep 2013
I think they did a very good job. I was a bit taken back at the price, but it seems that they're really the only game in town so I couldn't compare. It was months ago and I can't remember exactly what I paid.. Just know that it seemed like a lot of money. The salesman was knowledgeable -- or at least appeared to be -- although he told me my Karastan was worth far, far more than I know it is.
Response from Oriental Rug Care
"Thank you for letting us wash all 7 of your rugs. If you look at your invoice you will see that David gave you 2 free rug cleanings. You actually only had to pay for 5. We know that we offer the best prices in all of Broward, Dade and Palm Beach Counties so there's never a need for us to haggle with our customers. Being in business for over 27 years has taught us a lot and because we take pride in our work we can assure you that your rugs will always be returned to you smelling fresh, looking vibrant and feeling soft. That old saying still lives on, "you get what you pay for." In this case, we know that we provide excellent service with reasonable prices. We look forward to your next rug cleaning. Thank you for giving us the chance to show you that we are the best!"
Robert D.
May 2013
The service guys came to the house, moved my furniture, rolled up the rugs and took them away to be cleaned. I expected them back in a week, but they were completed ahead of time. The service guys brought the rugs back, moved my furniture again, rolled out both pads and rugs, and put everything back together again. I thought the service was great and the rugs look like brand new again.
Response from Oriental Rug Care
"[member name removed], Thank you again for your business. We are so very happy to hear that you were satisfied with our services. Even though we have been in business for over 27 years, it's always a pleasure to hear that we have another satisfied customer and we hope that you will give our name to your family, friends and coworkers as a word of mouth referral is the best referral a business can have. Again, we are very happy to accommodate you with any of your rug cleaning needs. From cleaning to repairs, we are the source. Thank you [member name removed] and have a most wonderful day!!!!!!"
ROBB S.
Mar 2013
Terrible service. First the guy comes to the house to pick up the carpets and gives me the price and tells me they will wish it. The carpets were suppose to come back in a week and they did not. I needed it done before the move and they said they had to wash it a second time. I was afraid I was going to move and not get the carpets back. I asked for a receipt and said he had to go to the truck to get them and started driving off. After about 3 or 4 phone calls they deliver the carpets but I was out of town and they delivered the wrong carpets and definitely a cheaper grade carpet. We left the carpets wrapped for them and when we got to Panama City I doubt the carpets were cleaned and think it was a complete scam. I was happy to get the right carpets back but they were not really clean.
Response from Oriental Rug Care
"Dear Customer, I am sorry to hear about your experience with your rug cleaning. We have been in business for 27 years and this is one of the stories that never happens in our facility. After I read your complaint, I immediately looked for an invoice and searched for you in our data base. I was unable to find you. Our records go back to as far as 1996. If this happened to you over 8 months ago, you should have contacted the company that same day. I see that your complaint was filed just 5 days ago. If you would have used our company, we would have gladly offered to pay for your shipping being that you were afraid of losing your rug if you moved. If we ever encounter a problem in where a rug does not pass our quality control department, that certain rug is not leaving our plant unless we are 100% sure that the rug is clean, looks vibrant and smells fresh. That’s just one more reason that it must pass our quality control department. We take pride in customer service and so I can assure that if it was our company, we would have properly handled your situation correctly. There are a lot of rug cleaners out there claiming to clean rugs by hand. Truth is, they don’t! Most of them out there bring them to us and charge the customers more. There have even been instances where some of these rug dealers used our name and tried to get away with the work. Let me again assure you that since we have been in business for 27 years, we have a great reputation for being honest, reliable and dependable. Our unblemished record speaks for itself. If you go to our website, www.****.com you will see testimonials of how wonderful our company really is. Again, I am very sorry to hear about your experience but as far as I can find, you did not have your rugs cleaned with Oriental Rug Care. I hope that you will find some comfort in knowing that we care about our customers and we do deliver when we say we will. Unless a customer calls us and cancels and appointment or there is a circumstance that is out of our control, we will then contact the customer and reschedule. Best of luck with your new move. I hope you find a great rug cleaning business like ours where you live and your next rug cleaning experience is a great one."
Wendy M.
Jan 2013
We called, and the Oriental Rug Care folks just happened to be in the neighborhood. They stopped by within the hour, and gave an estimate (which was so good, and the guys were so professional, that we decided to go with them). They rolled up the rugs, and headed out. The rugs came back a few days later clean, repaired, and in perfect condition.
Response from Oriental Rug Care
"Member, We always appreciate your comments. Thank you so much for your business and the compliments. We have been in business for over 27 years now because of wonderful customers like you. We look foward to serving you again in the future. Because our business thrives on referrals from friends and family, we want to ask that you let yours know about us. We are the source for rug cleaning. We specialize in repair and restoration, pet odor removal and the 5 step cleaning process. Please feel free to call us when you are ready for your FREE pick up.Thanks again!"
Lynn G.
Dec 2012
One large rug was had urine stains/smells from our dog and Oriental Rug really did a great job removing them. Joseph was in touch with me the whole way and reallly knows his craft. I wouldn't trust anyone else with my rugs!
Richard F.
Oct 2012
Fine. As above. They picked up the rugs and delivered them to me when the work was finished.
Linda B.
Aug 2012
i called Oriental Rug Care because I had seen the building on Dixie Hwy and I live very close. I have a few rugs one bigger and 2 smaller that I have been toying with getting cleaned. I hesitated because i didnt want to be without them for a long time and i knew from a friend not to have someone come and clean it in my house. I only had them about 2 years but I have a dog and kids so i had a feeling it was time because i started to notice a smell. When I called they were very friendly. They offered to pick up the rugs at no charge but I decided to just bring them in because i was so close. I am so glad i did. I have never seen an operation like that before. First of all,the place is huge and very clean and the way they clean these rugs i had no idea that that is how it was supposed to be done. I could tell they knew what they were doing. SHe told me that she could get the smell out of the rugw and that i could get them back in 3-4 days. I WAS SO HAPPY! they stuck to their word....i picked them up and the smell was gone. I was very happy and I will definitely use them again!
Response from Oriental Rug Care
"Thank you Linda for your review. As you know, we are ALWAYS happy to accomodate our customers with FREE pickup and delivery. Since we've been in business for over 2 decades, we know how much our customers love their rugs and don't wont just them in the hands of anybody. Since we operate a 5,000 square foot state of the art plant that is fully accomodated with every tool needed, we invite the public to come in and take a tour and enjoy a beverage as you see us in action. Our techs are highly trained and very professional. We go the extra mile and put every rug thru our quality control department ensuring that every odor is removed from your rug. Thank you again for your business. Please let us to continue to be your only source for rug cleaning."
Daryl R.
Sep 2011
Carpets were picked up on time, ready before the expected due date, and delivered to a storage unit on time. Carpets appeared nicely cleaned on inspection. They were not able to remove some old curry stains from a lighter colored wool rug as noted upon pickup, but overall the whole experience was really positive
Kelvin S.
Aug 2011
I was very satisfied with their services. It was priced right, and they did a good job. I would rate them highly and would use them again in the future if necessary.
KENNETH P.
Jul 2010
Work was excellent. Very friendly, gave me an estimate up front. Estimate stayed the same after I asked about a tear that needed repaired. Paid up front and work was done in less than a week.
Licensing
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FAQ
Oriental Rug Care is currently rated 4.2 overall out of 5.
Oriental Rug Care accepts the following forms of payment: CreditCard
Yes, Oriental Rug Care offers free project estimates.
No, Oriental Rug Care does not offer eco-friendly accreditations.
No, Oriental Rug Care does not offer a senior discount.
Yes, Oriental Rug Care offers emergency services.
No, Oriental Rug Care does not offer warranties.