Open House Interiors

Our experience with the purchase of Skyline Hunter Douglas blinds from Open House Interiors was less than ideal.  We had an old one-piece track system for our 12 foot slider that we were looking to replace.  Ralph, the representative from the showroom came to our home to take measurements and verified over the phone that a one-piece track system would be available in the size that we needed.  We overheard him explain on the phone that he was ?looking at a one piece track now? as he was talking to I assume someone from the showroom.  When the order was delivered, however, the track came in two pieces not one piece as we were led to believe.  When the first installation was attempted the installer had great difficulty managing it on his own.  He was obviously very frustrated as this should have been a two man job so I stepped in and told him that this didn?t need to be done today if he couldn?t do it himself as I wanted it done right.  He continued his attempt to install it and the track broke.  The second installers came with a new track after several weeks and installed the blinds.  When I arrived home I noticed the chain that connected the blinds was dangling from the track, the blinds wouldn?t open all the way and the pieces of the track did not line up.  At this point we went to the Open House Interiors and spoke to Ralph who directed us to John the owner who insisted that he wanted us to be happy and would make it right.  The third installers came with a new track after several weeks and installed the blinds, but this time the blinds were installed with a gap of about 1 inch from the track to the ceiling on each side with wood shims visible.  In addition one of the brackets was attached to the ceiling but was not attached to the track.  My now I was very annoyed.  I expected that the track may not be completely flush with the ceiling however I couldn?t believe that a bracket was not attached to the track.  In addition the gap between the track and the ceiling was far greater than I ever could have imagined.  They agreed to come back
and make sure the bracket was attached to the track but I was told that since our ceilings were ?wonky? there was nothing else that they could do to rectify the issue with the gaps on each side. When I spoke to John he suggested that we have a contractor add a skim coat.  There is no way that a skim coat would fill a one-inch gap.  Then he says we should have our contractor fix the ceiling.  It?s obviously too late at this point to add drywall to the ceiling since the blinds are already custom measured and won't fit if we make any changes.  John doesn?t provide any other options to make this look better.  A valance maybe?  Some type of facing for the track perhaps?  Nothing?..So now I need to hire a contractor to build something around the track to cover this whole mess.  While I certainly do not hold Open House Interiors responsible for the fact that my ceilings are ?wonky? I do hold them responsible for not delivering the product in one piece as we were led to believe or telling me that I need to level my ceiling prior to ordering this product.  In my view the ceiling looked perfectly level however Open House Interiors deals with construction issues everyday and should have the knowledge and expertise to guide their customers through an appropriate installation.  In retrospect I should have asked more questions and insisted that what we agreed to would be in writing.  We had a contract of course but I should have stated that the track be in one piece as we agreed to.  In addition, Open House Interiors could have handled their attempts at installation in a more professional manner.  One attempt after another with nothing but problems.  We paid over 2,000 for there blinds and I would expect a professional installation and quality product.  Neither was delivered and we won?t be using them again.