Moving Pro Logistics

Where do I begin with this nightmare of scam company. Unfortunately, I succumbed to the deceitfulness of a moving broker company for my long distance move from Phoenix Arizona to Louisville Kentucky, but have learned my lesson the hard way. Moving Pro Logistics failed miserably in providing me services for this move. On July 10th, a payment of 2,790 dollars was put down for a deposit from Phoenix AZ to Louisville KY. Ryan Franklin is the "senior moving coordinator" that I worked with, and he reassured me that this move would be completed successfully. I provided him the inventory of all of my belongings in my 2-bedroom apartment that was filled out on previous moving brokers company's estimate (that also was a scam) and from there, he came up with his own estimate based off of that. Oasis moving company was assigned to my move and two men in a very small budget rental truck pulled up at approx. 6:00 PM on 07/11/2020 wearing sandals and looked completely disheveled and unprofessional. The two movers immediately started questioning the distance of how far my apartment unit was from the truck and when I brought them into my apartment, they were confused with the move I was expecting to happen. On the estimate provided by Mr. Franklin, the inventory filled out at the bottom stated 1 HHG (Household good) with 700 cf (cubic feet), giving Oasis moving company the impression that they were here to pick up one item. The movers were not prepared in any capacity to complete this move and stated that since it was a Saturday and after 6:00 PM that they would not be able to accommodate this move and would require a larger truck and additional movers. One of the movers came up with his own estimate stating that I would need at least 1300 cf and that the cost would be an additional 6,000 dollars on top of the already paid deposit of 2,790 dollars. Needless to say, the move was not completed at all. My vehicle has already been transported back east and I am currently here without a mode of transportation with all of my belongings packed up ready to go. On 07/13/2020 I called Moving Pro Logistics and the ever so vapid, rude and condescending poor excuse for a customer service representative Chloe initiated conversation by stating she received an email from Oasis Moving Co. that I "canceled" their services, even though they were not prepared to do the move in any capacity. Chloe then informed me that due to this "cancellation" of services that I would not be getting continued services from the "company" and that I would not be receiving a refund for my deposit. I then asked her if she could transfer me to the moving coordinator to discuss this matter further and she refused, stating that she would not allow this situation to be escalated further. Chloe then intercepted an email sent to the owner of Moving Pro Logistics continuing to withhold the money that I am rightfully owed. All I wanted to do was give Moving Pro Logistics the opportunity to remedy this issue and make it right, but in turn I was given the cold shoulder, experiencing the worst customer service I have ever encountered. DO NOT EVER USE MOVING PRO LOGISTICS FOR ANY MOVING SERVICES IN ANY CAPACITY. YOU WILL BE SCREWED OVER EPICALLY AND WILL NEVER GET AN OUNCE OF SERVICE YOU DESERVE. Moving is one of the top three most stressful experiences in life and they managed to make it even worse. Make sure to go directly through a reputable company (i.e. American, North American, Allied, Mayflower) to get a quality and successful move.