JML Plumbing, Inc.
About us
JML Plumbing, Inc is a full service plumbing company that specializes in residential and commercial service plumbing and remodels. We also provide 24/7 Emergency service.
Business highlights
Services we offer
Bathroom Remodeling. , Plumbing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
90% | ||
2% | ||
0% | ||
4% | ||
4% |
this is a one man operation. he is seems to be using Angie's list to get through the door to find ways to get more work. we purchased a $120 toilet tune-up AND home plumbing inspection. He got back to us right away, but he then kept pushing the date to come do the work back for 10 days. meanwhile, we were going without one of our toilets. what the deal should list... $120 for a VISUAL inspection with no work done if there is a real problem and no credit given toward a solution. actually attempting to fix the problem is extra. there are lots of toilet tune-up deals on Angies list for much less. if it had just been the price and I misunderstood the deal, I wouldn't have written this. what I am upset about is the service. during the week and a half I attempted to get him to provide the services I already paid for, I explained over text that the main thing I purchased for was the home plumbing inspection.
When I say it was a visual inspection, I mean standing there looking at the toilets and valves while flushing them. for $120. I can buy a new entire toilet for $79. the problem toilet would bubble fiercely, then go down slowly. I felt it was probably a septic problem, especially since it didn't happen overnight, but over a few days became a little worse each time we flushed, and it was only a few feet from the septic system. when we purchased the house, we had a septic inspection done, and they told us it was draining a bit slow. after telling him this, he told me it was a mainline stoppage and he would have to charge $200 just to get on the roof. no other slow drains or problems in the house, just the toilet. I asked why he thought it was that, and he made up a couple of hail mary attempts to justify it, completely discounted my theory, and told me if that didn't fix it, he would have to "call in someone else." great, why did I call you then?? when I told him I would snake it out myself, he became visibly upset, trying to explain to me why snaking the line was beyond my capabilities (too difficult, the snake equipment needed costs over $5,000...). never offered to snake through the faulty toilet opening, which I did after his "snake through the mainline diagnosis" failed. after I rented the snake from Home Depot ($50ish), the total cost of his useless visit weighted in at $175.
two days later the septic, as I suspected and kept telling him, overflowed onto my back patio. full septic due to bad drain field. don't make my mistake. go with a pro.
"Customer purchased 1 hour of labor deal.Spent most of the hour trying to identify what type of shower valve was installed. Took pictures and sent them to several plumbing supply stores and they could not identify it! I informed the customer that I couldn't fix the valve. Gave him the option of changing out the old valve and installing a new one using a repair plate so no tile would have to be replaced. I gave him the price upfront and he agreed! I spent the hour he paid for trying to identify the valve so I could try to fix it. My time is valvable and just because I wasn't physically working on the valve I was still working. There are certain jobs that I have set flat rate pricing on and this was one of them. I know what my competitors are charging for the same service and I am reasonably priced and below others. Also if the customer was not happy why does he wait almost 6 months to complain on Angie's List and try and trash my reputation and the reputation of my company!! I gave the customer upfront pricing for the work performed after the old valve couldn't be fixed. When I left the job the new valve was in place and working fine. Nothing was ever said about the price. And to give the grade of an F is not fair when I was upfront with all my pricing! I give this customer an F for his inaccurate comments left to try and trash my company!!!"
I am most grateful to Jeff. I will keep his card for any future plumbing needs.
Highly recommended.
Jeff is a perfectionist, not cutting corners but working in a timely manner.
Great work, I will definitely use them again.
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