Home-Maid

Met with owner prior and during walk through She explained what would be cleaned, doors fans banisters windows base boards etc bathroom furniture pretty much everything. She was very professional and pleasant. Received quote via email 2 days later the cost was reasonable. Appointment was scheduled for today 4 cleaners came in to do the job. They cleaned the bathrooms and bedrooms first. The shower stall still had soap scum, the top of shower doors were not cleaned either, the medicine cabinet had dirt still there mirrors were not cleaned the bedroom sliding door jam still has dirt. The floors and stair banisters and door jams all still dirty. This is unacceptable especially for so many cleaners to come in and nothing is cleaned. Pity I did not see these other reviews prior to throwing away $157.50 We called the owners and the audacity of her to suggest we didn't want to pay and this is why we were complaining. I told her if we didn't want to pay I wouldn't have had a casters check for her since yesterday. Rude!!!! I sent the owner a few of the pictures "I wish I could post them to here" and all she could say was sorry things didn't work out.

It went well. She did a good job.

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Excellent. They were prompt in replying to set up an estimate, arrived on time, and gave us a fairly comprehensive list of items to be handled. Due to us being out of town at the time, they did an excellent job of establishing contact with a local relative and setting up access to the job site. The arrived at the time they agreed with a crew of 4. All were professional. They immediately began work and my sister could not find any issues on their cleaning. We had rented the property for the past 7 years and the place looked new once they finished.
I would recommend them and call them again if I needed service. On a scale of 1-10, with a 10 being the highest, I would rate them a 10.

There were 5 women sent out to clean the house. About 10 minutes into the cleaning, the cleaning supervisor turned on the crystal chandelier and commenced spraying cleaning solution on it. The light went out. The next day, I had an electrician come out to look at it and he told us that the wall switch needed to be replaced and that the woman cleaning the chandelier should NEVER have turned the light on while spraying a wet solution on it. The electrician cost me $165.00.
The ladies did an fair job cleaning, but, after the chandelier episode, as well as the fact that the privacy glaze on a set of sliding glass doors was scraped away by one of the cleaners, to the point that you can now see through it in several places, and that the tracks on the sliding shower doors were not cleaned, I won't be using this company again.
Additionally, it would have been very helpful if at least one of the 5 cleaning women that were there spoke English since I do not speak Spanish. I was told that the supervisor spoke English, however, if that is so, I cannot imagine why she looked at me like she didn't understand a word I said.

My Response to Provider Response:

The light most certainly WAS on when the woman proceeded to spray it with cleaner - I was there! As for the rest of your ramblings, I'm not even going to dignify them with a response.

We had just finished renovating our 2500 sq ft house so it hadn't been really cleaned in several months. I called a number of companies from Angie's List, a few of whom came out to provide an estimate, but I found Tatiana to be the most professional and direct.
We hired Home-Maid to do a complete cleaning which included cleaning the windows inside and out, sweeping and mopping floors, dusting ceiling fans, baseboards and mouldings, and of course regular cleaning of the living/dining/family rooms, bedrooms, bathrooms and kitchen. The crew was on-time and courteous. Overall, the work performed was excellent and we intend to use Home-Maid regularly.

We were extremely impressed with the proffesionalism of this organization. Tatianna was very accomodating about coming out to do an estimate. Our timeframe for the bi-weekly cleaning was very specific and Tatianna found a way to accomodate our needs. The cleaning crew was very proffessional. They brought all their own equipment and cleaning supplies and took it all with them when they left. All my pictures and crystal were shiny after they left and all the doo-dads were dust free. They even cleaned in places that I had never even thought of before. We would highly recommend this cleaning company to anyone who is looking for good quality service provided by very professinal individuals.

I needed a good cleaning service to come in and do a deep spring cleaning. Tatiana answered on my first call and pleasantly walked me through how they operate. Very professional and well managed program. She visited to preview the job, as well, taking careful notes of things that needed extra attention, my preferences, etc. I liked that she deploys a crew of cleaners so they get the job done more quickly and are effective working as a team. The company has professionally marked cars and the staff are friendly and on task. They did a nice job, would use them again.

Very well

WOW. I was extraordinary pleased with the professionalism of this company. Tatiana went out of her way to be sure that I was accomodated, despite the fact that it was probably the busiest time of the year for her company. To be treated in this way was very appreciated. Home-Maid did a fine job cleaning the home and at a very reasonable rate. There aren't many companies that would treat new customers with such loyalty. I was very pleased with the communication, the price, and of course, the fine cleaning job that was done on my home.

They are incredible; just amazing! They are reliable and always have a great attitude. They go above and beyond and I couldn't say enough about them. They always call a day in advance to confirm appointment. It's always a pleasure to work with them. The price is fair and reasonable as well. I would highly recommend them.

I was called the afternoon of the day prior to the cleaning. There was a snafu with the schedule because a tropical storm had interfered with the timeframe for the other houses on their schedule the day before. But since Home Maid is only in my area once every two weeks on a particular day, there wasn't an easy fix. We agreed on a time, and I explained that I was coming from another appointment and might be 15 or 20 minutes later than the newly appointed time. They did have to wait a few minutes for me. But then they were in a rush to complete the house.
They did generally clean well, but missed the baseboards, especially in the entrance and living room (I spent half an hour myself vacuuming the inside rows of my Silhouette blinds before they did the living room, because the blinds are delicate and I wanted a deep cleaning.) They did not attempt to clean any corners of ceilings, and a spider web or two was visible after they left. My husband works from home often, and during the initial interview, I had asked the owner to request the cleaners be careful about the noise level. Instead, they began shouting to each other over the noise of the vacuum cleaner. I had to ask them to please talk with the vacuum off. The cleaners were all respectful of my request and worked efficiently, but with the exception of a little extra time in the master bathroom and some time spent cleaning one set of French doors, I did not feel that the cleaning was a great deal deeper than the cleanings I've had with my other company.
Afterwards, I sent the owner, who had been out of town, a kind note, detailing what had worked and what had not, indicating that while I did not think the and quot;deepand quot; cleaning price was merited, we should talk and compare notes. Oddly, she replied by thanking me for the shot, and saying she was sorry it did not work out.
I'm not sure why she turned down the job, other than the fact that her business is based in Coral Springs and I live about 20-25 minutes away. I chose this business specifically because it had a good rating on Angie's List, but I think perhaps the owner should list the areas she is willing to travel to for new business, so that others from my area don't waste time checking Home Maid out, only to find that 1) they charge a hefty first cleaning fee, regardless of the condition of your home and 2) they are not easily available.

I had a lot of work done in a condo because I was preparing it for sale. After all of the workers finished, the condo was filthy. I called Home-Maids, and Tatiana gave me a very reasonable estimate. The team of four people arrived exactly on time and were very accommodating and efficient. When they finished, the entire condo was immaculate and showed beautifully - even the air condiotioning unit was as shiny as new. Tatiana's estimate was exactly on target, and the team completed the work within the time estimated.

They are very good. They are very reliable as well. I have been using them for quite a few years now.

They are great we are still using them. They are friendly and easy to work with as well.

I was happy with their service. I was very pleased. I have scheduled them for coming month as well, so there was nothing that I disliked. The lady was very prompt. She was in here the day I called her. She was out of my house within 2 hours of giving me an estimate. She followed up with the email, which was nice. The job was good.

The owner came to the house about a week before to do a full survey of what needs to be cleaned. She fully explained what would be done, how long it would take and who she would send. She advised me that she will email a proposal for pricing and she did within 24 hours. I did arrange for the cleaning to be done and a team of ladies came to the house, very punctual, professional and took a couple hours to clean the whole house. The first visit was very pricey at $150 but the future visits I was told would be $90. I still have yet to schedule another visit since I dont need it yet but I would use them again.

We are a four person, one dog and one cat hosuehold which makes for a lot of living to have to clean up after. Home-Maid employees are polite, accomodating and thorough. Requests ffor changes in scheduling have always been made cheerfully. The dog is large and intimidating on first meeting and because of the continuity of personel coming to the house I don't have to leave my dog in the yard all day as the family works. The staff from Home-Maid let the dog out when they arrive, let her in and lock the house when they leave. I couldn't manage a full time job, family and house with out their help.