Florida Home Improvement Associates

Horrible communication and workmanship.

We did a partial install, 6 windows and 2 sliding glass doors. No professionalism nonresponsive My widows leaked Water leaked into my walls - took them one full year to address, the leakage. Turned out the windows were not sealed with the correct sealant and they made cuts into My walls that were not Necessary. They had an amateur and an assistant to the amateur installing my windows and jacked up my house. Compared to other houses in my neighborhood that had impact windows installed.. the wall around our windows and doors are patched up and looks horribly and other houses that used other companies their walls are intact. No project manager came out to assess the job after it was complete and yet they demanded payment. Mismatched screws were used on my windows and the list goes on. It’s so bad we considered suing the company. Stay farrrrrrrrrr away!

Called in July about a window that needed replacement. I sent pictures at their request. After several months i attempted to call them only to be told "she appears to be away from her desk, I'll leave a message to have her call you." Really? Its now February and each time I attempt to get information i'm told, " she seems to be away from her desk and i'll leave a message to have her call you." As she been away from her desk since July. Now Ineed another window replaced that is fogging up inside Don't tell me to call the main number because I've done that each time.

Do not believe the sales person...nothing happened as it was presented during the sales pitch. It started bad and progressed to worse. In October, I scheduled to have a 3 day week end installation...I took off of work and after 4 months, on the morning of installation was cancelled although it was confirmed the day prior. Since I see patients in a home office, this required me to cancel patients for 3 days that turned into 4 days. On day 3, One month ago, on 2/17. FHIA removed my bay window and boarded it up after creating an open structure and a safety hazard in an occupied dwelling. FHIA did not adhere to the terms of our contract. This matter is pending still awaiting resolution. The project manager. Andrew and Jose' the operations manager initially stated that FHIA would work with the selected contractor to remove remaining Bay windows and coordinate the installation of the Bay windows since the window installation is integrated with the identified repairs and and requires FHIA to return with the windows.. For more than 2 weeks. FHIA"s assigned project manager and his superior,, the operations manager continue to be non responsive to my calls. emails or text messages although this is an emergency situation, requiring immediate attention. I have made countless attempts to work with FHIA representatives to resume installation if the bay window and complete the remaining window installation and all of the unfinished work. Due to the utter disregard for the matter I have sought legal representation to assist with bringing resolution to the matter. Other concerns are: *The quality of the work is below average...lots of damage to the walls and window sills from removing windows *On day 1, the installers broke a Tiffany reading lamp and tried to cover it up * The communication stopped after I was approached by the brother of the project's manager boss to compete the repairs and install the Bay window which FHIA is being paid to do...essentially tried to double charge me. *The operations manager denied having prior conversations with me and suggested that I had spoken to someone with his same name and extension number. There are far too many issues to list them all. Update as of 04.23.21: 90 days into a 3 day Installation After being forced to hire a contactor to prepare a bay window for installation which FHIA removed and boarded up, 1 month later I am still struggling to get this company to complete the 3 day installation that started 2 months ago. The Project Manager, has become non-responsive at multiple points during the process. After my initial reviews on multiple sites, I received a call from Ralph, the Operations Mgr., had 1 conversation with him before he failed to respond to my messages. On 2/16, day 2 of the installation the installer, identified that 2 screens were missing. When he returned on day 3 and installed the next 3 screens he id not install any screens...I was repeatedly told by Andrew, for more than a month, the screens were a minor issue and would be taken care of...the 1 thing we actually agreed on. Still I listed them on the list of many items still needing to be done. Andrew repeatedly told me these "small issues" will be resolved AFTER they pass the final inspection which I questioned because some of the issues are structural in nature. After failing the inspection, 10 days ago, as I expected, Andrew says he will call to set up a day to take care of my list and the many structural thing such as no pitch for water draining, missing screens, missing caulk and missing screws in all windows. Andrew called today and this horrible process took a turn for the worse, he abrasively stated that the 1st installer told him my mother stole the missing screens. The more I rationalized with him, detailing the many reasons why this sounds preposterous, the more adamant he became. He insisted on focusing on screens that were missing which I asked about multiple times, for more than 2 months. He repeatedly stated that the installer told him HE SAW MY MOTHER TAKE SCREENS...the same installer that told me 2 were missing on day 2 and then said on day 3,,,he didn't have screens with him. The same installer that broke my lamp and tried to hide it until confronted, the same installer that he and Andrew said he would replace my lamp 2 months ago... Andrew's shift of responsibility for the missing screens to my mother is appalling, shameful and very disrespectful. More so, it is senseless in the grand scheme of things...screens are FREE for life of the windows and considering 5the extensiveness of the list of items that I have been emailing Andrew about and waiting on to be completed for more than 2 months...this list (excerpts to emails sent to Andrew) is in Addition to the INSPECTOR'S LIST for FAILING... *17 sets of shutter tracks need to be removed. *12 windows are not caulked and need interior sealing *10 windows have huge chips around the perimeter of the window frame from the window being removed *6 windows have a hairline cracks under window sill *5 tiled window sills have chips *5 windows need screens *4 windows need caps * 1 kitchen window has lots of exposed areas...openings surrounding the frame. The other issue is the gray concrete put over the red brick to seal the openings created during window installation...this is unsightly and not consistent with the notion of increasing the property value by having impact windows installed. Additionally, we have the broken Tiffany lamp which was broken and supposed to be replaced by now. The lamp cost was $200 but this is the last gift that my deceased grandfather gave me so, technically it can never be replaced. With all of this undone, poorly done and months of lack of follow through, Andrew called and harassed me, insulted my mother whom also told him that she did not take the screens in question in some twisted effort to evade the real significant matters like poor construction, functional issues...even he was not able to open the 1 window he attempted to as he concluded the spring was broken and once again said, "no big deal...it will be taken care of". FHIA's management team seems to have a consistent pattern of this nonchalant response that is usually followed by a defensive attitude and a shift of responsibility for completing tasks in which FHIA were contracted to do.

Fine. Very professional.

This by far has been the most disappointing contractors I have ever tried to get a service from. I called and was transferred two times and placed on hold more than 10 min to be told FHIA does not install roofing for my home. I was told they would not send out someone to get a quote. The customer service is by far the worse part of this company. I do not recommend anyone to reach out to this company. Please heed this advice to save your time and ultimately your peace of mind.

The crew appeared on Monday morning as agreed and installed 8 of the 10 windows and both sliding glass doors. They came back Tuesday morning and installed the other 2 windows and the locking mechanisms on one of the doors. The parts had not been included on the truck on Monday. They cleaned up, were very professional and demonstrated how everything opened and closed as it was different from the old windows and doors. They will have to return to install the trim after the inspector has signed off on the work. I expect this will happen promptly.

I made a request for an in home estimate. I have 71 Windows in the home that I alone own. The scheduler refused to set an appointment without my husband being present. I explained that I am 100% owner. I continued to be met with a refusal. I called back to speak with a supervisor. Unfortunately, I was put on hold for about 10 min. It's shameful that in 2018, this company thinks that a woman home owner is not worthy of appointment.

WOW..........absolutely professional, courteous, better than prompt, helped with prep and clean-up afterwards. Awaiting one more door, issue is on OUR end not their's. Looks beyond great............extremely pleased. Issues were dealt with in a professional manner. Supervisor stopped by daily, checking on over all job.

They had some scheduling issues due to the previous job running over and then the rain. However the manager was upfront about all this and responded to my calls and texts promptly. There was a hiccup in scheduling the inspector to sign off but overall completion was only delayed a couple of days. They made sure to get the dry-in complete and sealed the roof on the first day so there was no risk of any damage from rain. The total cost was more than some other companies but at least they detailed all materials to be used on the roof from one manufacturer. The manufacturer offers a 50 year warranty on the Roof System pursuant to a subsequent inspection of the work. I contracted them through their deal with Sam's Club which has several benefits not offered by other companies. No matter how much wood they had to replace, there was no additional charge per their agreement with Sam's. The price they quote is what you pay. No add-ons.

Waited an hour and nobody showed up to give my an estimate. They said that both of us HAD to be home and it would take 90 minutes. After wasting an hour, they called me and said it was because I did not confirm my appointment. They did not leave a message when they had called the day before. So we rescheduled it. They tried to call me to confirm the day before at 8 AM on a Sunday. Phone woke me up but too late to answer and they did not leave a message. They called again in the afternoon and let it ring once. No message. Finally I called them and they told me that they were not coming again because I didn't confirm the day before. Then they offered to come on Halloween night (and spend 90 minutes). They thought I was crazy for saying no. They were very rude and unprofessional. I told them never mind after that.

We just experienced hurricane Irma, and these windows held up remarkably. They basically paid for themselves at that point.

It went well when they installed them. But I thought it was very good quality but I am not sure anymore because One of my windows does not open well and I had done it about 1 year ago. And I don't think the lifetime warranty is working.because I am waiting for them to fix my screen since May. 5 months later it is not fixed. They are telling me they will fix it but they never do. I will keep you posted if they do change my screen and my broken window. I spent twice as much as with any other company for the quality and life warranty. I am not sure if it worth it.

Excellent. Request Austin. He was great. I put him through the paces even delaying the order till i had all my homework done and he was understanding and professional the entire time. Workers showed up on time and as requested 1 guy on the crew spoke English. Also Robert the field supervisor stopped by to check as well. Price was high but well worth it. Only windows i found with a warranty against breakage even during a hurricane.

What I liked was the quality of the windows. The installment experience was good and the price was right in comparison to other quotes we had on similar, that is what we liked.

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unknown

Poorly - would not use

They brought the wrong windows and wrong sizes for two windows. Then waited for several more weeks for those windows. They then insisted on a credit card payment instead of a check. AR said they couldn't read the handwriting and called to clarify then said I would need to call my bank because the amount exceeded my banks daily limits. All the while, trying to talk to someone in this company with multiple people calling from this company. Frustrating and way way overpriced.

The door was ordered on feb 21 and when it was ready they called and we agreed on an install date of april 19th. All went well. They installed the door and cleaned up nicely.

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This was the longest, most brutal sales experience ever. I lost hours of time with these people. The price came in outrageously high. They were just canvassing our neighborhood, and I agreed to meet with them. What a mistake.

It was pricey, but the reason I went with them is because they have a 25 year guarantee on the work and labor. They used top of the line products. I figured it was better to get a quality roof with the guarantee on materials and labor. If I have any damage in the 25 years, I just call them up and they will come fix it. I don't have to call my insurance or pay the deductible. I shelled out the deductible ahead of time. 

Not well. For the past several months, this company had been calling me and following up to come out and provide an estimate on replacing my windows/patio door in my condo. I did not pursue before this, but now, I'm moving forward with a bit of renovation work at my condo, so the time for the company to come out was opportune. I was interested in hurricane impact Windows. I set up an appointment for this past Saturday (3/11/17) at 10:30. I have to say that the interaction with the company prior to this was quite pleasant. They followed up with me to confirm the appt up till Friday after 5:00 when I got a call from a gentleman confirming our appt. for the next day. But on Saturday, 10:30 rolled around and they never showed. I never got a call, an email, or a text. They just never showed. I was so upset as my time is very valuable. I was disappointed mostly as this company was the one calling and following up with me, and after I committed to an onsite visit/estimate, they just didn't follow through.