EXOTIC WATERFALLS AND ROCKSCAPES/EXOTIC POOLS INC

Description of Work: I contracted Exotic Pools to add a spa to my existing pool and to add an extension to my existing deck. The original contract was for $26000. Every day the price went up, according to Mitchell, the office manager "OH that was not included", her favor words. This nightmare started last year in July 2007. They blame the permits for a long time. Finally they got started; the head of the workers hit my entrance column and my electric gate. I had to call the company that put my fence up recently to come to fix it. Than the same man, drove a bulldozer through my walkway in the back of my house, broke the pavers and still today cannot bring the area up to match the rest of the walkway. They broke the water pipes and I had to call my handy man after hours to fix it, of course I had to pay for that. They made a mess of my recently surfaced Diamond Bright and Mitchell said that was part of the construction so I had to pay them extra $2200 to do the Diamond Bright again. Then they would disappeared for days, when I called, Mitchell always had a laying excuse "Oh Shelby is sick"" but Shelby never came here to do any work, so why was that a problem? I don't know. The next time she was not at the office so an old man they have there answering the phone would say over and over when I called, Oh, Mitchell had to take her daughter to the doctor". One time I felt sorry for her but after 5 and 6 times, I needed some answers. When they were close to finishing, the pool started to leak. My water bill went up from $22.00 to $130 then to $145.00 because I had to fill the pool every day. After many calls, they sent a man to detect the leak, he said it was a small one so he" fixed it", he said. WE still have a leak! By now we still have to pass the rest of the inspections. One day I noticed the new pump is leaking also. I called. Of course I was called a liar. That never happened and of course never got fix. I had the pool service company fix it for me to which I had to pay $195.00. Then Exotic Pools really disappeared! I hired a lawyer to send them a letter, they never answered. So we called for the rest of the inspections so I could have a different company fix the massive leak. I could not touch the pool until I was sure they were gone for good. The lawyer's advice to us was to do what we need to do since they were not answering any of the letters. When the inspector came he said Exotic Pools never called for a structural inspection, so he was going to approve the rest with a note that was never inspected.