"Hi Drew, We appreciate your feedback and are glad to hear that you were satisfied with the work completed. However, we want to address your concerns regarding the van leak. We acknowledge that there was fluid residue left on your driveway (no pictuers was provide), and we offered compensation/or fix it to help cover the cleaning costs. While we understand that the quote you received was higher, we attempted to resolve this matter with you directly. However, despite multiple attempts to call you, we were only able to communicate via text. A conversation over the phone could have helped us reach a resolution more efficiently. Our goal is always to provide quality service and ensure customer satisfaction. If you are still open to discussing a fair resolution, please let us know the best way to reach you. leo, Dr Steemer"

"Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’re happy with the results and that our team was able to make your carpets look brand new. Our team take great pride in delivering high-quality service, and knowing we met your expectations truly means a lot to us."