Devlin Roofing

"The client neglected to state that we are in torrential rains from double fronts moving down from the north & the worker's compensation department frowns upon roofers going up on roofs in rain storms, so we have to schedule appointments around the weather. The owner of this company personally was in contact by way of cell phone with the homeowner, rescheduling the appointment, and he is who addressed this leak, the owner of this company. It is company policy to courteously apologize at time of having to schedule, a voicemail message is saved on company owner's cell phone and homeowner acknowledged he had received the message that was left on his cellphone. These facts can all be documented through cell phone records. On 7-4-2014 a contract was agreed upon that stated 2 leaks, exactly 6' and 10' in from french doors. Homeowner has a tile roof that is fastened with nails. This is called a "nail on" installation, which means there are 2 nails in every tile driven through roof. As tile age, they become porous, water seeps through and runs down nail legs into sheathing, so when you make a repair on a nail on tile roof you remove an area of tile large enough to secure all nail holes in leaking area. Roofing contractors are very very specific about stain location measurements because any nail can leak anywhere on the roof. There is no attic on this house so all that can be done is a measurement, he can't go in attic to spot. When he completed the job on 7-6-2014, it rained the next day and the homeowner called and said there was still leaking and we went back the next day and found a third leak and did not charge a dime more for the additional work. Now almost 2 years later, the homeowner called and said the same work we did 2 years ago is leaking again and when we went over there he showed 2 stains along the bottom of the roof under the first row of tile that would be 1' in from french doors farther to the south by about 5'. This company "photo documents" all estimates and repair work to verify all facts stated. These 2 new leaks almost 2 years later have nothing to do with previous work. If a roofer misses a leak it will leak again next time it rains. This is almost 2 years later in a 2 different areas. The homeowner had no intention of listening to anything we said. He was abrupt, short, and demanded to hurry us out once he realized we determined the new stains were new leaks. The owner of this company explained he would write up an estimate, taking into consideration the difficult circumstances, and would certainly have discounted the new work, but the homeowner must have gone right to the internet after we left so we were notify immediately the next working day. We strive to satisfy all our clients and always work very hard to get through a difficult situation. Judging by the actions of the homeowner and comments on Angie's List I have to believe the homeowner may not have been aware that the contractor is notified of a complaint and opportunity for explanation. We are always open to dialogue, but there wasn't any."

"Thank you for taking the time to post a positive review of our company. We appreciate your continued business over the years."

"Thank you for taking the time to post a positive review of our company. We appreciate your continued business over the years."

"Thank you for taking the time to post a positive review of our company. We appreciate your business, and we are thankful for the opportunity to have met all your roofing needs. We look forward to a continued business relationship!"

"Thank you for taking the time to post a positive review of our company. We appreciate your continued business over the years. We offer before and after photos to our customers as a courtesy, and we are glad to know you appreciate it. Our prices are in line with the roofing industry standards for a company who is licensed and insured, and we are thankful you didn't let that deter you from choosing us to take care of your roofing needs. We want to take care of your roof!"

"Thank you for taking the time to post a positive review of our company. It is greatly appreciated. We will strive to continue to meet all of your roofing needs in a timely, professional, and courteous manner. We want to take care of your roof! It was a pleasure doing business with you, and we are glad things worked out for you. Michael Devlin"

"Thank you for taking the time to post a positive review of our company. We appreciate your business, and will continue to offer you excellent service throughout the upcoming years. We want to take care of your roof!"

"Thank you for taking the time to post a positive review of our company. It is greatly appreciated. We will strive to continue to meet all of your roofing needs in a timely, professional, and courteous manner. We want to take care of your roof!"

"Thank you for taking the time to post a positive review of our company. We appreciate your business, and will continue to offer you excellent service throughout the upcoming years. We want to take care of your roof!"