Cooling Experts Inc

Very smooth. Professional work

The technician found the problem and explained to me what it was and how I should respond if the same problem occurs in the future. He was very polite and knowledgeable.

Great. I mean I was really annoyed because these units were just a year old, but that wasn't this company's fault. They were transparent about the problems and why we needed to go with another unit. They arrived promptly, worked quickly, and wow ... it works! Yay!

The fuse in the fuse box wasn't making a connection. I found the problem was with the fuse after the Technician advised to shut the unit down. After the fuses made the connection in the fusebox the A/C came on. The problem was fixed after it ran for 20 minutes. Prior to that I paid a down payment for the air handler part of $492.50, which was charged on my credit card. He said that this would be a partial payment for the part as a down payment if the handler failed and Monday they want order the part until then if needed. The owner called me back that evening and said there will be a service charge of 150.00 dollars deducted from the 492.50 in which I thought was unfair being that no real work was done except to take the door off where the a/c unit was in. However I was willing to pay him $100.00 not $150 and the owner Steven disagreed. I was under the impression that there would be no service fee when they came out and access the problem. There is nothing in the booklet stating there would be a service charge when they arrived but that's what the owner said this is what they charge, even as a member of Angies List. Even after I explained to him he said Angies list don't pay his bills. I didn't want to aurger with him any more and said to him to take the $150.00 and informed my credit card company to credit $342.50. I'm very disappointed with the results. Now I am just waiting for him to credit my credit card. Update on 4/28/20 The AC is working fine and it was the fuse that was the problem. The tech that came out was very professional and explained things. They are very good.

REPAIR COMPLETED SUCESSFULLY

Excellent, professional, nice people, punctual, top notch

We first had a service call to find out what the problem was with our AC not working properly The unit was a little over 10 years old and unfortunately it used that all type of Freon they recommended a new unit because the Freon alone after finding the leak would’ve cost almost $1000 for the old type the owner Steve contacted me after Jonathan the service tech Who was very professional and knowledgeable explain that we needed a new unit they both worked with us to find the right unit for our cost and needs being it already Friday Jonathan put Freon in our old unit to keep us cool to the new one arrived Steve and his service tech Jeremy worked on a Saturday which is not the usual having been up half the night fixing a large unit down and have insurance but they were both fantastic I highly recommend this company the owner is the type of man you would that stands by his word thank you Mike and Denise

They can early morning to fix A/C. Problem was not obvious but they troubleshooted the problem until they found the cause and fixed it. Would use them again.

Our project supervisor was so impressed with Technician, Jonathon, and said they did an excellent job; kept him informed; efficient. We would definitely use them to clean the ducts when the project is complete

It was fine. I had no problem with them.

Yeremy was punctual and showed up right on time to replace my unit for me. The services were quick and flawless and took less time then they told me originally. The office staff was very helpful and professional aswell while setting up my services! I would highly recommend cooling experts.

Fantastic! They were very professional, had a terrific pricing, and I'm very pleased about their work.

Excellent! I'm very happy about their work and I would call them again for the tune up of my AC. They also had a good pricing.

Owner never answered emails and phone calls. Work was fine.

Problem fixed.