Colonial Floor & Stone Care
About us
We're known as the terrazzo experts... But we're also a complete natural stone (marble, travertine, limestone, granite....) restoration and maintenance company. As the leading Terrazzo restoration and Terrazzo installation company in Florida, we at Colonial Floor and Stone Care, have turned restoration and installation into a labor of love. Even our repair work, such as removing those old ugly gouges, holes and stains, is virtually flawless and therefore invisible. Colonial Floor Care of was founded in 1986 by a Master Terrazzo repair expert who insisted on quality work and attention to detail. Today, we continue the quality tradition of Terrazzo restoration, but now also include marble and travertine cleaning, polishing, repair and maintenance. (We even have a 'proprietary poultice' to remove stains!) Additional e-mail: [email protected].
Business highlights
27 years of experience
Services we offer
Cleaning, Cleaning & Polishing, Concrete. Concrete & Acid Staining, Diamond Refinishing, Grinding, Mexican Tile Stripping & Sealing, Natural Stone, Polishing, Sealing, Stone Refinishing, Terrazzo Installation, Tile & Carpet Removal Service., Tile & Grout Cleaning & Sealing. Terrazzo Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.350 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 6% | ||
| 2% | ||
| 6% | ||
| 10% |
Showing 1-25 of 50 reviews
John R.
Jul 2019
Very well. Professional and punctual. Helped fill me in on what needed to be done and why. Results were much better than expected- will use again in the future.
Elba A.
Mar 2019
Ray and his crew were outstanding. On time, on budget and I had a great experience. Ray was honest from day 1. Our floors were badly stained and had holes from previous carpeting. I received a number of different quotes. Colonial was the best quote and my floors came out great. Most of the stains are much lighter and the patches look great. Don’t waste your time calling around. Call Ray
Response from Colonial Floor & Stone Care
"Thanks for being a valued customer"
Alexander R.
Jan 2019
My overall experience with this company was fantastic. The employees are always on their A game and will put their customers satisfaction above most things. They kept up to date on the work being done and kept it very professional.
Response from Colonial Floor & Stone Care
"Thanks"
Stefan M.
Jan 2019
After arriving early, they were very attentive and polite. They got right to work and were focused and efficient. My floors were left beautiful and like new. For the price, it's hard to find a better option.
Response from Colonial Floor & Stone Care
"It was a pleasure"
Scott L.
Nov 2018
Great job! The workers were very friendly, tidy and efficient. Ray kept in contact the entire day from start to finish. I highly recommend this company.
Response from Colonial Floor & Stone Care
"Thank you"
Thomas B.
Oct 2018
Excellent! I previously had my floors restored in 2003 by Colonial. The work they did then was exceptional. I now had them back to freshen up the floors and restore an area where I had taken out a wall. They look amazing! Everything was completed on time and to my satisfaction. They continue to be a top notch company.
Response from Colonial Floor & Stone Care
"Thank you. It was a pleasure"
Ralph B.
Oct 2018
This is the second time I used Colonial. Fully transparent, from start to finish they never guaranteed perfection. If you are looking for a company that is honest at a reasonable price. Call colonial.
Response from Colonial Floor & Stone Care
"It was a pleasure working with you again. Thanks for all the referrals and we look forward towards working on your next projects."
Kerry Z.
Oct 2018
I hired this company to restore the Terrazzo floor. Although bedroom floors looks ok (not great) the living room looks absolutely terrible. Stains and yellowing still present. Patches they performed do not match that great and they left a bunch of rusty nails which are visible. I was basically told to start putting hydrogen peroxide on it. I thought I hired them to restore it and now it is DIY? When I raised the issue - they kept saying stain removal not guaranteed. I totally get that but if they could not get my floors into decent shape then they should have said so and not taken my money. Attaching pics of living room areas. That just shows a few stains. Half the floor looks yellowish. They also left a huge huge mess. Dust all over everything including clumps of it in bathtub. There was zero effort to clean up anything when they left. I have worked with a lot of contractors over the years and ex husband was a GC. I have never seen a job site left in such messy condition. I texted the owner and his response was they are not cleaners. He offered to send the guys out to clean up a little bit only. At that point, I was so disappointed with the job I declined. He ended up giving me a $100 gift card. The gesture was appreciated but I would have preferred if they had properly cleaned up like all contractors do. Attaching a couple pics of mess I was left with. The crew was also not professional. I live on the water and I went on my dock and there was a cast fishing net on my dock. There was also a bunch of dirt and debris on dock which was clearly a result of the fishing. It turns out it was one of the crew fishing. I advised the person who is purportedly the owner. He didn't seem to care. Frankly - perhaps my floor would look better if his worker was not fishing on the job. I have had other companies come in to look at and give me quote to fix. They all have stated that the work performed was very poor. Also - the purported owner had me make out the check to another restoration company. So perhaps Colonial is using subcontractors. I feel like it was a bit of a bait and switch and rip off.
Response from Colonial Floor & Stone Care
"First, we want to apologize for taking a few days to respond to your statement. We were a little taken back reading your review giving the fact that we walked you and your mother Ms. [Member Name Removed] throughout the entire process. In response to your recent statement. As we inform all of our customers many times (before starting and during work) stain removal is not guaranteed. You knew before starting because you called the day after we sent our proposal questioning all disclaimers and to inform us that you were planing to remove all doors as well as have a contractor plaster and sand the ceilings. In regards to having other companies look at your property, every accomplished and honest restoration company that has been in business as long as ours would never guarantee stain removal. Before the patchwork process begins we always show our customers a sample in which was approved by you (FaceTime) and Ms.[Member Name Removed] that was on site. Once patchwork was approved, we continued. Restoring terrazzo, just like any construction, home improvement or restoration project its a completely messy process and we inform all of our customers before work is started so they can plan ahead before our work is completed. We did agree to send a team to clean the areas of concern in which you declined. Furthermore, we walked you and Ms.[Member Name Removed] throughout the entire process (site walk, photos and FaceTime). All was approved and the job was paid in full. Please let us know how else we can better our communications with other customers. We strive on customer service and we did all we could to resolve any issues and responded to all concerns immediately. We apologize that you were not one of our many satisfied customers. Terrazzo is not a perfect floor. Naturally restoring a 50-60 year old floor will have imperfections. Please give us a call and we will be more than pleased to answer any questions in reference to restoring a terrazzo floor."
Laine B.
Mar 2018
I got 4 quotes before picking Colonial. I liked their honesty (2 of the 4 pointed out where the problems would be and gave no guarantees the stains and deep cuts could be fixed) and price (of the 2, colonial cost much less). My terrazzo was originally a mess but the results are far better than I expected. It’s a super messy job to fix but so worth the results! Save yourself the selection process and just pick Colonial! I am thrilled with the results!
Fred H.
Feb 2018
They matched the holes in my terrazo floors very well hard to tell patches from the original floor
Anthony L.
Jan 2018
Ray kept us constantly updated and although the patches were not perfect, what can anyone expect when restoring a 50-60 year old floor. I was never hit with a surprise and am extremely pleased with their services. I highly recommend to anyone looking for a quality job at a reasonable price
Ana M.
Nov 2017
Great! The floors needed a second polish and they came as soon as possible!! The floors look wonderful!! Very happy with the out come!!!
Raul R.
Sep 2017
Great, excellent sales and project management from start to finish. Clear payment breakdown and a hard working crew. These guys are professionals at restoring floors, it shows. Would not hesitate to recommend.
Ron S.
Aug 2017
Fine. Very little mess and end results excellent
Scott G.
Aug 2017
Loved the work they did for me before, so called them again when I wanted this work done. Polite staff who did the work. Even moved all furniture into garage so they could do the whole job in one day. Thank you!!
Elie A.
Aug 2017
Very well, as expected. Floors are handled in a great way and skilled crew
Tory L.
Aug 2017
It went extremely well. Every interaction with all employees, especially Ray, was extremely professional and helpful. I am very busy at work and they worked around my schedule. The floor looks great and I am very happy with the service I received. If I decide to do a full restoration of the floor in the entire house, I will, without hesitation, call Colonial Floor & Stone Care.
Piotr M.
Jul 2017
Always in time and always responding whenever I had any question
Lynda D.
Jul 2017
Every job was top knotch. I wanted something very unique on the screen porch floor. It now looks like aqua blue water drops on a sandy beach. We always get compliments. I would recommend then to anyone. Very knowledgeable and professional.
Response from Colonial Floor & Stone Care
"It was a pleasure working with you! We always love to know how the customer's experience was. Thank you also for the referrals....We are so lucky and blessed to have been in this industry so long and no doubt the back bone of that is repeat customers and passing the word! Take Care"
Scott B.
Jul 2017
Excellent experience. Very professional, priced competitively, They were able to start earlier than expected and checked in on me.
Response from Colonial Floor & Stone Care
"Appreciate the time you took to rate your experience with our company...Look forward to working with again in the future!"
Tony B.
Jul 2017
Everything was in time . We choose to reapply poultice to help with the major stain and we are happy with the terrazzo floor end result.
Response from Colonial Floor & Stone Care
"Thanks for talking the time to write a review. We certainly work very hard to make sure that we get in on time and finish the floors as soon as possible to you can get back to normal living in your home. We appreciate the business. Take Care!"
Mark S.
Jul 2017
Great and smooth experience
Response from Colonial Floor & Stone Care
"Thank you! It was a pleasure working with you!"
Jessica C.
Oct 2016
Horrible! First and foremost the lack of integrity displayed by this company is mind blowing. Ray came out and gave my husband and I an estimate as well as an overview of what the job would entail. He made us aware of the tack holes left by the carpet strip, the cracks that would remain and that the job would only take 3 days (we have about 715 sq ft) Based on the verbal estimate and what's outlined on the contract, my husband and I had realistic expectations of what the finished floors would look like. We were told to give 50% down which I authorized but this company went in even after we told them the job was incomplete and took the remainder of the balance without our authorization. To start every day the guys came out, they were late. The crew was late (2 of the 7 days they showed up at 11:30 when they were supposed to start by 9am ) The work that was done was horrible, they even tried to get away with not removing the tile underneath our stove in the kitchen, and they didn't stain/polish underneath our refrigerator and so there is a good 6 inches exposed. We were not made aware of what's called "ghosting" which I am now researched up on because everywhere we had tile there is grout dark grout lines. They plugged in an air freshener I had by my entry way upside down resulting in the hot oil spilling on the floor and leaving an orange stain on the floor. They scratched our refrigerator, our couches are destroyed and they didn't tape our air ducts so I'm certain our A/C will have issues in the near future. The stain itself was placed in splotches, they exposed medal brackets near the stairs, thought they could just paint over it and that would be sufficient. They stained my existing carpet on my stairs. The transition from the one half of the house to the other showed a line at first which then turned into a huge hideous rectangle. The half bath looks so bad! We were told by Ray that the owner would be coming over, he is conveniently out of the country for the next 2 weeks and not responding any longer to all the pictures sent over. I am a mom of 2 young children plus we are hosting a 16 year old international student from Hong Kong and need our home back in order. To say I am disappointed that this company can so easily leave clients in a bind right before the holidays is an understatement. The office phone at all three numbers goes to voicemail, Ray no longer responds and we are left with a disgusting floor and our funds fraudulently tied up. Stay away from this company!
Response from Colonial Floor & Stone Care
"I recently purchased the company and am taking the time to review the grades. I apologize for your experience. I have been in the service industry most of my life and will never forget the words that one of my bosses told me. "You are only as good as your last job." I plan on running a business that prides itself on strong communication with customers and managing their expectations. Restoring floors is a craft that takes a great deal of patience and knowledge and knowing results before the work starts. I believe we have the crews that have that understanding and I hope the more recent reviews are reflecting that."
Meredith K.
Jul 2016
unknown
Response from Colonial Floor & Stone Care
"I purchased the company in May of this year. I am very disturbed to see this rating and surprised that no attempt to respond was made. The company has been around for over twenty years and it would be certainly fair to say that during that time there have been occasions that a customer was not satisfied with the work, mostly given the fact that the floors are being restored not installed new. It would probably be also fair to say that like every business out there, perhaps there were a few bad days, employees that weren't suited for the business, etc. As an owner now, I look forward to learning from those challenges and only getting better based on the feedback from our customers. I plan to run a business based on trust with the customers, integrity in the work we perform and repeat business."
M K.
May 2016
unknown
Response from Colonial Floor & Stone Care
"I recently purchased the company and I am very sorry to hear about your experience. The business has been around for a long time. I plan on building up as the only source for terrazzo and floor restoration in South Florida. That can only come from integrity in what we do, trust and communication with the customer and reliability."
Licensing
State Contractor License Requirements
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FAQ
Colonial Floor & Stone Care is currently rated 4.3 overall out of 5.
Colonial Floor & Stone Care accepts the following forms of payment: CreditCard
Yes, Colonial Floor & Stone Care offers free project estimates.
No, Colonial Floor & Stone Care does not offer eco-friendly accreditations.
No, Colonial Floor & Stone Care does not offer a senior discount.
No, Colonial Floor & Stone Care does not offer emergency services.
No, Colonial Floor & Stone Care does not offer warranties.