
Cliff's Pools & Patios
About us
Additional DBA names: Cliff's Pools & Patios Affordable Makeovers & The Business Man, Inc.
Business highlights
Services we offer
Residential & commercial pool & patio refinishing, decorative concrete coatings, driveway, patio, pavers & travertine marble installation. Pool leak detection & repair. Pool equipment installation. Pool heating. Custom pool lighting. Natural salt chlorine systems. Complete pool service and maintenance., renovation & remodeling. Pool resurfacing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
7% | ||
7% | ||
6% | ||
11% |
"Cliff’s Pools and Patios has been in business for many years, enjoying thousands of satisfied customers and a 99%+ customer satisfaction level. This is evidenced by our high ratings across the board, including with longstanding and reputable institutions like the BBB (A+ rating), HomeAdvisor, Google, Yelp and Angie’s List. Our top priority is and has always been providing outstanding customer service, quality and value to our customers. We take our customer feedback extremely seriously. Unfortunately, the claims Mr. [Member Name Removed] makes in this review and similar posts around the internet are false, baseless and damaging to our small, family-run business. Mr. [Member Name Removed]’s first false claim is that Cliff’s Pools is responsible for damaging a light he had installed by a third-party prior to any work that we were contracted for. We successfully completed all work on Mr. [Member Name Removed]’s project on February 8, 2021, at which point he was satisfied with the work and paid in full. The second false claim is that Cliff’s Pool should be responsible for paying Mr. [Member Name Removed]’s electrician bill, which he incurred after deciding against our recommendation to conduct an unneeded service call during his project. On February 4, Mr. [Member Name Removed] called our office to explain that the power had tripped a few times the day prior while our crews were working at his house. At no point did we recommend that he hire an electrician and, in fact, when the electrician came out, he determined that there was nothing to repair and charged Mr. [Member Name Removed] for the service call. Finally, our office staff was responsive and timely throughout the duration of Mr. [Member Name Removed]’s project, including addressing the “issue” with the power tripping. Cliff’s Pools and Patios’ commitment and dedication to our customers’ satisfaction is second to none. We do not take false claims against our business lightly and will be taking the necessary action to repair damages done by Mr. [Member Name Removed]’s defamatory posts. Thank you for taking the time to review our response."
"Thank you! We sincerely appreciate you taking the time to share your experience with Cliff's Pools & Patios, and are here if you have any questions or need anything else in the future. Thank you again! Cliff's Pools & Patios."
"Hi, we strive to offer the BEST VALUE to our customers, for over 40 years. We take pride in the quality of products & work we provide, and work to educate customers on the difference between our superior products and methods versus the many "low price/low quality" offerings in the marketplace. Please call us at 954-742-2000 should you have any questions about this review."
"We take pride in the quality of products & work we provide, and work to educate customers on the difference between our superior products and methods versus the many "low price/low quality" offerings in the marketplace. Please call us at 954-742-2000 should you have any questions about this review."
"Please call our office at 954-742-2000, as this review is patently false and we are available to discuss the validity of this false review."
"Please call our office at 954-742-2000, as this review is patently false and we are available to discuss the validity of this false review."
"We take pride in the quality of products & work we provide, and work to educate customers on the difference between our superior products and methods versus the many "low price/low quality" offerings in the marketplace."
"Thank you for the in-depth review of Cliff's Pools & Patios. We are here if you have any questions or need anything else in the future. Thank you again! Cliff's Pools & Patios."
"We strive to offer the BEST VALUE to our customers, for over 40 years. We take pride in the quality of products & work we provide, and work to educate customers on the difference between our superior products and methods versus the many "low price/low quality" offerings in the marketplace."
"Thank you for the in-depth review of Cliff's Pools & Patios. We are here if you have any questions or need anything else in the future. Thank you again! Cliff's Pools & Patios."
"We strive to offer the BEST VALUE to our customers, for over 40 years. We take pride in the quality of products & work we provide, and work to educate customers on the difference between our superior products and methods versus the many "low price/low quality" offerings in the marketplace."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
Cliffs patios provided a gold travertine deck over an existing Chattahoochee surface.
- Pros
- 1. Laid the deck as expected, some uneven but were fixed with some prompting
- 2. Provided a nice vanishing edge for the coping
- 3. The foreman (Guillermo) was responsive and had an ownership mentality. He is one of their best assets.
- 4. They left some extra pieces and offered to leave more - I appreciated this since I have already used some.
- Cons
- 1. Randomly piled excess paver-base around yard and landscaping. Piled not spread. This is not yard sand it consists of large coarse pea-sized rocks that clump like cement. after 5 months of rain, raking, blowing, rinsing with hose etc the piles are still there. There were two piles I was able to shovel and fill a wheelbarrow with - I would have preferred to place this in other areas where I don't have grass. The foreman offered to bring his crew back and fix but I declined.Turns out the high-alkaline paver base actually kills grass.
- 2. Grout around rock features was not applied well - grout was spread over travertine in several areas and I cannot remove. grout color does not match pavers or rocks. I have bluff colored rocks similar in color to the gold travertine. They choose to use an off white grey grout. does not look nice and I am attempting to recolor.
4. They added additional cost for beam improvement of $750 (after project start), in addition to the $1100 they already called out in the contract for this.
Cliffs Pools provided pool re-marcite, tile, and new light
Pros
Surface seems ok and feels nice - blotchy appearance was anticipated from their description
Cons
1.Foreman (Tom) was rude at best, My wife had to deal with him since I was out of town and not there and he was not nice, He even referred to her attitude (unsolicited) when I spoke to him about the job. He did not have an owner mentality, and was more than happy not to have to come back and inspect job after completion - (He left prior to completion and said he could return the next day if I wanted him too, or I could put the initial chlorine and acid in myself if I so choose to not have him come back due to his attitude)
2. Initial fire up (chemicals) are not included. Tom offered this service for additional $495 "but I would just do it myself" he says. The issue I have with this is that I asked Cliff personally if this was included and he said they do it - I felt misled. The contract I signed said it was not covered but I did not notice that wording since he said "they do it". I paid about $150 for chemicals.
3. Light was not installed correctly - it was not level(rotated) or flush. This was because they used the old niche which was for a different light and had an offset mounting. This was an issue since the lens has to be level in order to cast the light properly. I paid $350 more for them to install (vs doing it myself) believing that it was best for them to do this - I was wrong. I fixed this myself.
4. They did not cover new deck (deck was done first) even though they said they would when they marcited. There is marcite in several places on my deck now that I am having trouble removing.
5. They dumped extra marcite around the yard and behind bushes which was not noticed until after the grass died and bushes wilted. I understand that they need to dump it somewhere but Im not sure why more time was not spent rinsing this down so it would not harden in a large area.
"Please call our office at 954-742-2000 to discuss this review. We take pride in the quality of products & work we provide, and have stood by our work for over 34 years - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
After extensive vetting we hired them and they did a great job. Every person that came to our home to work on the project was incredibly professional and a pleasure to deal with. They took about 2 weeks to complete the project and then we hired them to do the fire-up which was just completed. The resultant renovated pool is awesome. I would definitely hire them again and highly recommend them to anyone looking for pool work.
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
"Thank you for being a Cliff's Pools & Patios customer! You are one of thousands of happy customers, and we appreciate you taking the time to write an accurate review of our company, as we have maintained a better than 99.4% customer satisfaction ratio over the last 34 years! We are here to answer any questions you have, and look forward to working with you again in the future - Cliff Freyman, Cliffs Pools & Patios."
Licensing
State Contractor License Requirements
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