Bliss Window & Screen, Inc.

"Your information was passed on to an estimator. I'm very sorry you did not receive the quote you requested. We have been exceptionally busy this year and it has resulted in longer response times than we would normally have.We do small jobs and large. Either type of customer is very important to us. Again, my apology for the lack of response and I wish you well with this project. Lynne Seppi"

"The experience you've described is not typical of how we work. I apologize if you were treated in this manner. Our goal is to provide excellent repair service and to leave our customers happy. I would like to look at your service order to see what notes were made by our service technician and anyone else you might have spoken with. I've looked in our paid files under your name and do not find a paid receipt for the services you have reported to Angies list. I would like to know if another name was connected to this service call? I realize you are a tenant in the building so I also looked under the owners names. I was not able to locate a paid invoice. Possibly you can furnish the invoice number or let me know what name is on it. Since the invoice is not available, I will explain how we typically work. Some of our customers would like an idea of what the repairs may run before we come out. We don't inspect a job to give a repair estimate but usually can give an approximate over the phone. To do this we need information furnished by the customer. If glass or screens are needed with size and color information we can quote those items. With photos emailed or texted we can sometimes determine what brand window you have and give prices for the different parts that are available. Labor is charged by the hour. With good communication we can give an idea of how much time may be needed. If a customer is unable to measure or send photos we go to the job with the idea it may take two trips, not knowing what we need ahead of time. When our service technician measures for screens he turns that order into our scheduling department and the shop. When the screens are ready the shop lets scheduling know and the customer is called to set up the return appointment. If our customer asks the technician when he will return, he might respond "it would be about a week, two weeks, three weeks". He has no personal knowledge of the actual schedule so he cant make an appointment. Without a paid receipt to refer to I've replied to your complaint as best I can. I'm wondering if there is any possibility a different company was at your home? If this is the case I am still sorry you had such a bad experience. Regards, Lynne Seppi"

"We are very glad we could help you with your window repairs. We will be here when you need us again. Thank you, Lynne Seppi"

"Thank you for your review. Keep in mind we store all important information regarding your project in our computer system. If you need service, or documentation for your wind storm insurance we will be able to refer to your records. We know you had many companies to choose from, we appreciate you chose us. Thank you, Lynne Seppi"

"We appreciate your review. Please keep in mind we also sell and install new windows and doors.Repair service is just one aspect of our business. Regards Lynne Seppi"

"It was great working with you. Thank you for the review, Lynne Seppi"

"Glad we could help out. Thank you fro the review. We appreciate your business, Lynne Seppi"

"I regret that you did not have a good experience and that we were not able to help you with this project. In some cases we have to wait for a quote from the factory. Unfortunately the factory did not get back to us in a timely manner. Each time you called for an update you reached a different sales person. In the future we will do a better job of telling customers who they are speaking with so they can ask for the person that knows about the order."

"Very glad we could help you with this project. Big or small jobs, they are all important to us."

"We are troubled to see these comments and somewhat surprised. You were referred to us by a long time customer. At your assistants' request we inspected your sliding glass door for leak problems. I was told it had been installed about a year prior and that the "relationship with the original installer had been severed". We submitted a proposal outlining the steps we would take to attempt to remedy the leak, for the approximate price of $410.00. We discussed if necessary, we would remove and re-install the door for the approximate price $1075.00. The proposal indicated what problems we found, how we planned to address them and our hourly rate. I wish we could include that document in this response. It took some time to get the work scheduled, you had to mail your deposit, we had to find a convenient day your representative was available to give us access and it needed to be a rain free day. During the repair we determined we could get a good result with the less labor intensive option and went that route.The actual bill came to $215.42. At your request we performed a water test not in the contract, at no charge, with your representative present. There was no sign of water intrusion at that time. Another of your representatives stopped by our office to tell us there was no sign of water intrusion due to rain during a two week period of time. Unfortunately with you out of town and having multiple people (4) involved in relaying information between you and ourselves, there obviously was a breakdown in communication. Bliss Window & Screen, Inc. has been servicing the greater Fort Lauderdale area since 1953. Our family has had the company since 1970. We enjoy an excellent reputation in the community both with customers and building department officials. David and I are very sorry you feel the way you do. This is not typical of our relationship with our customers. Respectfully submitted, David & Lynne Seppi"

"Thank you for you positive comments (removed member name). I'm glad we were able to help you with this project and to your satisfaction. Lynne Seppi Vice President"

"Roger has been with us since 2005. I'm glad he was able to take care of your repair to your satisfaction. Lynne Seppi, V.P."

"Our specialty is repairs and new installations of windows, doors and shower enclosures. We also have customers that need the occasional special item, like you. I'm glad we were able to help you with your project."

"It is our intention that both Management and staff of Bliss Window & Screen, meet our customers needs. I'm aware of doing business with you on several occasions. I glad our technicians have completed your work to your satisfaction. Perhaps with better communication we can improve your opinion of management. Lynne & David Seppi"

"Dear member, I noticed your comments and am concerned since I do our scheduling and we always follow through when our services are requested. I checked our records and see that you spoke with David on June 9th. I called to schedule an appointment to inspect your windows on two different days. I left a voice mail on your recorder with no response. Possibly we had your phone number wrong. I truley am sorry we were not able to help you. Regards, Lynne Bliss Window and Screen, Inc V.P."

"Glad to be able to help you."

"Bliss Window is a full service company. If you have one window to repair or need to replace all of your windows we are available to help you. Thank you for your review."

"Glad we could help you with this project. It has been several years now. As you are aware, we keep your records on file "forever". If you have need of any more repairs let us know. We will be here to take care of it."

"Sorry about the delay on screens. During the winter months with the nice weather and seasonal residents in town, we are very busy in the screen department. We try to be accurate with the estimate on the turn around time, sometimes miss this mark. Glad you were happy with everything else."

"Thank you for the kind words, they are much appreciated. Very glad we could help you reach your goals."

"Thank you for the review and suggestions. We are a small company with a small service department so unfortunately during the busier times of year we do get backed up. The winter months are a very busy time as is after a hurricane. We usually are able to provide service quickly Spring through Summer. That's the best time for service such as preventive maintenance or screens or new windows and doors. In an emergency situation (as in after a hurricane) we are still operating with the same amount of staff. Delays in service are unavoidable. I'm glad we were able to satisfy you otherwise."

"Glad we could help you. Big or small projects, we are happy to be of service."

"The member is correct the price changed. As he stated it was due to additional work being done. We do not do extra work with out the owner’s prior approval. Doors are sometimes awkward to handle as well as heavy. We always send two men to avoid possible damage to the owner’s property or injury to our employees. Our suppliers charge us an energy or fuel charge on products they send to us. We also have fuel expense. We have to pass on the expenses we incur or we would be out of business. Currently our energy charge is $4.00. Our hourly rate has not changed since 2006. Posted 05/05/2011"

"Post hurricane Wilma we were incredibly busy as were our suppliers. We were able to increase our staff to help with the increased business but still experienced delays due to supply and demand after the hurricane. I can only assume that the delays the member mentioned were due to this. As for the comments on price, we inspected the work requested and quoted a price. When we submit a quote we usually do so in writing. The document is given to the customer and they have the option to accept or decline. We do not call to pressure the customer. When the member accepted our quote he was agreeing to our price. We provided all materials and service per our contract. When setting appointments we give an approximate time of arrival. The first appointment of the day is a set time. All others are as we finish the jobs ahead we go to the next. If we are running late we try to call to let our customer know. It is our goal to provide quality products and timely service to all our customers. Our company was established in 1953. The current owner has had the company since 1970, 41 years! A large portion of our business comes from referrals. We feel 41 successful years (same owner) of doing business is proof of our commitment to treat our customers fairly. The member has had a very unusual reaction to our business."