Bliss Window & Screen, Inc.

"We are very glad we could help you with your window repairs. We will be here when you need us again. Thank you, Lynne Seppi"

"Thank you for your review. Keep in mind we store all important information regarding your project in our computer system. If you need service, or documentation for your wind storm insurance we will be able to refer to your records. We know you had many companies to choose from, we appreciate you chose us. Thank you, Lynne Seppi"

"We appreciate your review. Please keep in mind we also sell and install new windows and doors.Repair service is just one aspect of our business. Regards Lynne Seppi"

"It was great working with you. Thank you for the review, Lynne Seppi"

"Glad we could help out. Thank you fro the review. We appreciate your business, Lynne Seppi"

"Very glad we could help you with this project. Big or small jobs, they are all important to us."

"We are troubled to see these comments and somewhat surprised. You were referred to us by a long time customer. At your assistants' request we inspected your sliding glass door for leak problems. I was told it had been installed about a year prior and that the "relationship with the original installer had been severed". We submitted a proposal outlining the steps we would take to attempt to remedy the leak, for the approximate price of $410.00. We discussed if necessary, we would remove and re-install the door for the approximate price $1075.00. The proposal indicated what problems we found, how we planned to address them and our hourly rate. I wish we could include that document in this response. It took some time to get the work scheduled, you had to mail your deposit, we had to find a convenient day your representative was available to give us access and it needed to be a rain free day. During the repair we determined we could get a good result with the less labor intensive option and went that route.The actual bill came to $215.42. At your request we performed a water test not in the contract, at no charge, with your representative present. There was no sign of water intrusion at that time. Another of your representatives stopped by our office to tell us there was no sign of water intrusion due to rain during a two week period of time. Unfortunately with you out of town and having multiple people (4) involved in relaying information between you and ourselves, there obviously was a breakdown in communication. Bliss Window & Screen, Inc. has been servicing the greater Fort Lauderdale area since 1953. Our family has had the company since 1970. We enjoy an excellent reputation in the community both with customers and building department officials. David and I are very sorry you feel the way you do. This is not typical of our relationship with our customers. Respectfully submitted, David & Lynne Seppi"

"Thank you for you positive comments (removed member name). I'm glad we were able to help you with this project and to your satisfaction. Lynne Seppi Vice President"

"Roger has been with us since 2005. I'm glad he was able to take care of your repair to your satisfaction. Lynne Seppi, V.P."

"Our specialty is repairs and new installations of windows, doors and shower enclosures. We also have customers that need the occasional special item, like you. I'm glad we were able to help you with your project."

"It is our intention that both Management and staff of Bliss Window & Screen, meet our customers needs. I'm aware of doing business with you on several occasions. I glad our technicians have completed your work to your satisfaction. Perhaps with better communication we can improve your opinion of management. Lynne & David Seppi"

"Glad to be able to help you."

"Bliss Window is a full service company. If you have one window to repair or need to replace all of your windows we are available to help you. Thank you for your review."

"Glad we could help you with this project. It has been several years now. As you are aware, we keep your records on file "forever". If you have need of any more repairs let us know. We will be here to take care of it."

"Sorry about the delay on screens. During the winter months with the nice weather and seasonal residents in town, we are very busy in the screen department. We try to be accurate with the estimate on the turn around time, sometimes miss this mark. Glad you were happy with everything else."

"Thank you for the kind words, they are much appreciated. Very glad we could help you reach your goals."

"Thank you for the review and suggestions. We are a small company with a small service department so unfortunately during the busier times of year we do get backed up. The winter months are a very busy time as is after a hurricane. We usually are able to provide service quickly Spring through Summer. That's the best time for service such as preventive maintenance or screens or new windows and doors. In an emergency situation (as in after a hurricane) we are still operating with the same amount of staff. Delays in service are unavoidable. I'm glad we were able to satisfy you otherwise."

"Glad we could help you. Big or small projects, we are happy to be of service."

"The member is correct the price changed. As he stated it was due to additional work being done. We do not do extra work with out the owner’s prior approval. Doors are sometimes awkward to handle as well as heavy. We always send two men to avoid possible damage to the owner’s property or injury to our employees. Our suppliers charge us an energy or fuel charge on products they send to us. We also have fuel expense. We have to pass on the expenses we incur or we would be out of business. Currently our energy charge is $4.00. Our hourly rate has not changed since 2006. Posted 05/05/2011"

"Post hurricane Wilma we were incredibly busy as were our suppliers. We were able to increase our staff to help with the increased business but still experienced delays due to supply and demand after the hurricane. I can only assume that the delays the member mentioned were due to this. As for the comments on price, we inspected the work requested and quoted a price. When we submit a quote we usually do so in writing. The document is given to the customer and they have the option to accept or decline. We do not call to pressure the customer. When the member accepted our quote he was agreeing to our price. We provided all materials and service per our contract. When setting appointments we give an approximate time of arrival. The first appointment of the day is a set time. All others are as we finish the jobs ahead we go to the next. If we are running late we try to call to let our customer know. It is our goal to provide quality products and timely service to all our customers. Our company was established in 1953. The current owner has had the company since 1970, 41 years! A large portion of our business comes from referrals. We feel 41 successful years (same owner) of doing business is proof of our commitment to treat our customers fairly. The member has had a very unusual reaction to our business."

"We've worked in your complex quite a bit over the years. Very glad to help you."

"We have worked in your building a lot over the years. Glad we could be of service."

"Thank you for the compliments, glad we were able to help with this project."