American Design Engineering Construction, Inc.

""My name is Joel Espinal. I am the Customer Representative and Project Manager assigned to the project on discussion. American Design Engineering Construction, Inc and I had no intention other than defend our position that can be proved with facts. First, i would like to invite every person reading this review to visit our Facebook page where you will find the screen enclosure that is being discussed on this review. The Second fact is that the person who made this report/review is not at all the person that signed the contract at all. We do have the signed contract, pictures, emails, and documentation on file that proof every statement on this response. I would also like to add that in the contract we specifies that any changes required by the Building Department of the city where the job is being executed will become a change of order. It is not a hidden fact that in order to make any building or construction safe and to pass the inspections all city requirements must be met. On the other hand, our customer instructed to my SUBCONTRACTORS directly to make many changes that incurred in a extra cost to me and to the customer himself. This changes that were executed, were then asked to be put back to its original stage by the customer, because he noticed that it was not the proper solution. It would be very important to mention that our customer also tried to offer money to our workers. The customer was very happy with the job until the invoice for the change of order came through. We are focused on customer satisfaction and we work to give the extra mile to all of our customers. Below you will find a list of the good faith services provided to our customer at not charge whatsoever: 1. Find out which was his Home Owner Association. Our customer was not aware of what association he was supposed to submit the application. 2. Get HOA application and deliver it to our customer. 3. Filling process and submittal, including taking the application to the HOA Office which was over 20 miles away from the house. 4. Follow-up with HOA, this particular property have two HOA, so emailing and visiting these offices took a process of over 60 days, because each association needed at least 30 days to approve or disapprove. Emails and References from these transactions are facts available upon requests. 5. 20+ Sq. Ft. stamp concrete and screen enclosure at not cost to make the construction symmetric and to not interfere with the sliding doors and windows. 6. Expedited Permit with City of Miramar because our customer was on a rush, and our customers concern is our concern. 7. When one of the invoices was due, our customer requested to please give him until next week to pay it since at the moment he did not have it available. I talked to my office, remove the late fee and waited without hesitation. There were other little issues, which we agreed on and I think were understandable, for example, our customer wanted for us fix the grass after the stamp concrete was ready, but before the screen was completed. My reply was to please give me the days agreed on the contract to finish the screen, so we can put the grass right after, because if we put the grass before the job was done, the grass will get damage and will have to be change again incurring extra costs. I really think this is an unfair judgement from our customer. We are not asking for anything in return or to make any judgments, but i believe it is really unfair, specially after making sure that all his questions, concerns and needs were promptly met and taken care of. My unique alternate solution would be to please remove this review because it may affect our reputation as a business, as well as misinform the audience that have not met our work ethic and professionalism. Sincerely, Joel Espinal""