Across States Relocations, Inc.

#1 upon arrival they charged me more for my sofa that I already gave them the measurements for and paid the deposit. #2 the furniture was picked up on a box truck from my apartment to be transferred to a semi..so why say that my furniture was too big so you have to charge me more. #3 my furniture did not go out on the truck that it was supposed to. They did not contact me to let me know the only way I knew is because I had an airtag in one of my boxes. #4 when I contacted them about the delay they said.." you signed the contract" # 5 when they did finally get to Arizona with my furniture they wanted to charge me an extra 350 $ to get a smaller box truck to deliver my items to my new apartment. They didn't charge that when they came to pick up in an apartment. #6 they lost 2 boxes and referred me to a 3rd party processing co.that takes the complaints and gives it back to them for them to determine what your items are worth. This place seems to be a bunch of scammers.

The movers came to pick up my things at 7:00 p.m. and several pieces needed special packing. One kept me busy with paperwork while the other packed out of sight. I was charged an extra $300 for the special packing. Upon receiving my things I found that multiple pieces of framed artwork had been shoved into a cardboard box with no padding, ditto computer monitors and a tv. A very expensive sewing machine was simply shoved in a box without any of the special handling I paid for. My small freezer had no padding or other protection, and is ruined. Final insult, someone removed the plastic from a brand new vacuum, used it, and cracked the dust canister. Who does that?? Also, they tried to get an up front payment of 70%, and I had to show them the bill of lading which specifies 50%. Sure wish I had seen these reviews before hiring this company.

DO NOT USE THIS HIGHLY UNPROFESSIONAL COMPANY. They low balled my estimate terribly even though my inventory list was about 95% accurate. The price MORE THAN DOUBLED after my things were all packed up and on the truck. You either agree to the new price or have them unload all your stuff. Use a different company!

Great service! 100% recommend

I would avoid this company at all costs. They treat your stuff like garbage, box things in a very unprofessional manner, and you will end up with tons of broken items. If you dont use the premium insurance they offer, I guarantee that your items will be treated even worse like ours were. Multiple mirrors cracked, heavy items stacked on top of soft items and completely ruined, and the cherry on top of the ice cream was our 80 inch TV being broken and unusable. The offer we got on our claim? $36. I would avoid this company at all costs. No moving company is perfect, but I would avoid this one.

DO NOT HIRE THEM EVER! I've had the worst experience ever with these people. The make false promises, didn't deliver when they were supposed to. Broke about 90% of our things and in the process damaged a wall on our brand new house. They didn't even deliver our things themselves they ended up hiring a trucker and the trucker hired day laborers which had zero experience on moving. Our furniture wasn't assembled we ended up doing it ourselves. We are in the process of hiring an attorney and hope this never happens to anyone else.

Do Not USE this company unless you want your stuff stolen, lost, and broken. They also lie to you. I was gave a quote over the phone and emailed to me. When they arrived to my home in Indiana they said they had a different quote and wouldnâ t take mattresses and lots of my things. They were very rude. They were almost a month late delivering to my home in Florida. Their trucks keep breaking down. They hired a 3rd party that confirmed my stuff several boxes are missing. Broke my trophy, stole my safe with Everything in it, stole all of my daughters toys (lol dolls and all), several boxes of my stuff missing, cracked my tv, and stole a mount. I could keep going. They havenâ t settled any of this. Itâ s been months and management hasnâ t contacted me. This company is a joke! Rent a uhual and drive your own stuff. Thatâ s what I learned. I loss so much that I will never get back. ð ¥¹ I had to buy new mattresses for us. Someone has all of my dead grandmaâ s jewelry in a safe. ð I used them because they said they were a family company. Iâ m so angry!

Subject: Horrible Experience - DO NOT USE THIS COMPANY I had the absolute misfortune of hiring this moving company, and it has been a nightmare from start to finish. If you value your time, money, and belongings, stay as far away from this company as possible. They are unprofessional, dishonest, and completely unreliable. To start, the drivers were scheduled to pick up my items in the morning on the agreed-upon date. Instead, they showed up late at night and didnâ t leave until almost midnight. This threw off my entire schedule and was completely unacceptable. I was misled by Keith, their operator, who repeatedly assured me that my items would arrive on time by my move-in date. However, this was far from the truth. Not only did my belongings not arrive on time, but when I tried to reach out for an update, I was ignored. Keith, who had been very responsive before this, suddenly went silent, and the rest of the team was unhelpful, refusing to give me any information. Come move-in day, I was left without any of my belongings and had to spend additional money to purchase items I already owned. When my items finally did arrive, the situation only got worse. Several valuable items were lost, and others were delivered damaged. The movers also damaged my apartment by putting a hole in the wall and scratching the wood flooring. Considering that no one lived in the apartment before me, these damages were 100% their fault, and I had to pay out of pocket to fix them. Despite my contract clearly stating that they would provide full reimbursement for any damages or lost items, the company refused to appropriately compensate me. To top it off, they charged me more than the agreed amount upon delivery, which is completely unacceptable. This company has been a nightmare to work withâ deceptive, incompetent, and careless. I do not recommend them to anyone. Save yourself the trouble, money, and headache, and choose a reputable moving company that stands by their promises and respects their customers. ( I booked them for them month of September 2024).

Back in 2008 I moved from New jersey to Florida and had a horrible experience and was very scared to go through that again but my friends here in Florida who have moved recently all recommended this company and the experience was better than I could have imagined. Thank you Across States, you guys were wonderful from top to bottom!!! 5 stars!

The company relocated me from Florida. I initially spoke with Michael from sales, who thoroughly explained the estimate and ensured I understood all the details. My delivery to Georgia arrived a few days earlier than expected, and everything was in excellent condition. Sylvia from the office was very responsive, and Megan from dispatch kept me well-informed about the shipping process. I truly appreciate the excellent service across states.

DO NOT GIVE THIS COMPANY YOUR BUSINESS....YOU WILL REGRET IT!!! I was relocating from Indianapolis, Indiana to Greenville, South Carolina. I had looked up reviews and found nothing but good reviews online. During one of the calls with Michael I gave a list of all furniture and contents of my one bedroom 700 square foot apartment. Michael gave a quote of $2495. With a deposit due at booking, then a payment at pick up and delivery. Michael explained that a credit card would be fine for the deposit. Then at pick up a personal check would be fine, as well as money order, Zelle, or Venmo. I paid a deposit of $895. The pick up date in Indianapolis was set for July 24 / 25th. It was explained that they give a 2 day pickup window, in case of a truck breaking or some similar delay. I was assured several times that all of my things would be delivered to Greenville, South Carolina on July 27th. All of my things would be loaded in ONE truck and delivered all together. I was called late in the day of July 23rd stating that they movers would arrive July 24th between 8 and 12. . Then at 10pm on July 25th they called stating that they needed to see how many things that I had to move. I was very frustrated that they would want to do this so late at night, after being 2 days late. So, I arranged with the driver for them to arrive at 7am July 26th. Finally, the mover Alex arrived at 8 am on July 26th. I noticed that they truck he was in was a rental with no company logo on it at all. It also seemed very small. Then he proceeds to inform me that they do not have enough room in the truck. Alex then performs a walk-through of the apartment, and informs me that the total to move my things would be a grand total of $6772.00. After accounting for the deposit that I paid I would owe them a total of $ 5877.00. All of my things would be delivered July 27th to South Carolina, if there was a delay it would be July 29th at the very latest. I wrote him a personal check for $3833, given I did not have time to find another company for the time frame needed. Alex and the other mover then went to rent a Uhaul truck and started loading it.They made quick work of wrapping and packing the truck, everything was loaded within about 4 hours. I was then notified that upon delivery I would need to pay $1600. My truck did not show up until Aug 8th. In that time i got one phone call returned from the company with "an update". It was a woman who said she had great news my truck was picking up another delivery somewhere, taking that deliver somewhere, then would head to me. Then she tells me that they held my things long enough to ensure that my check cleared. Well, my check cleared my back 7/31/2024. My things finally arrived August 8th. It was the day of Aug 8th when the same lady that gave the worthless update informed me they would not take a check. It had to be cash or a money order. They were threatening to hold my things longer and have the truck turn around and not deliver unless I paided. The driver made me give him the payment before anything was off loaded. He didnt even have a company name for me to write on the money order. There was a fake company name and DOT number taped to the rental truck. And this truck was not the orange Uhaul truck, it was a white Ryder truck. Then he measures the sidewalk and demands $75 more. This charge was them having to walk more than 75 feet. My suggestion was to park your truck closer, not my issue. Finally,gave in and gave him cash.They left several things wrapped in moving blankets, and unassembled. I was missing furniture, and a washing machine. He then tells me a story that he picked up my stuff in Chicago, and packed some of it in his truck But there was still stuff in Chicago that would be delivered the next day. He then tried to scam his hired help before leaving. The final delivery did not show up until 8/10

Me and my family had a wonderful experience with across states relocations. We moved from Georgia to Florida first Keith our sales representative was very helpful and upfront about everything. We recived our items on the day we wanted overall had a wonderful experience will be using them again

I would give zero stars if I could. Total scam. They hold your items hostage. Do not communicate then when I finally got a delivery after numerous calls and texts it was a driver only. NOT a mover. I paid for a mover. I had to move every box and piece of furniture into my home. In addition they tried giving me someone elseâ s belongings in addition to my own. And there were several broken and missing items. They should not be allowed to be in business. Filed a BBB complaint as well as a complaint with the dept of transportation. DO not make the mistake I did. Hire reputable company.

The process started out good. The sales rep, Keith Burton, was great. After receiving several ridiculously higher quotes I choose this company. I paid them $830.03 just to book. The pick was horrible. The pick up people took my materials to secure my load then charged me for it. When I told them about it the driver Anton, told me that he would take that cost off. He lied. I called the corporate office and sales rep and left messages and emails to date I have NOT received a call back. They charged me for items in space that they failed to pack, that I ended up having to ship myself because they refused to come back when they pulled out of my driveway and I flagged them down and called them to let them know that they left items. They refuse to take the charge off for those items which costed me an extra $250 to ship this is in addition to the $1576.36 that I paid the driver at pick up. I was told that my items would arrive in Arizona in 8 to 14 days and would be placed in a storage space that I would have access to because my apartment wouldnâ t be ready for 3 more days after the 14th day. On day 15 I called and spoke to Sylvia, she told me that my belongings were still in transit from state to state as the driver had to pick up and drop in other places. I informed her that I needed them to just bring my things to my apartment as it was ready and gave her my address. She said ok and hung up. I had to push my move in back due to not having any of my items for my house and continue to sleep at various places (spending more money). Over a month later my things arrive to Arizona 8/3. They did not adjust the price like they were supposed to from the incorrect and invalid charges. They miscalculated my 10% AARP discount and refused yo fix it and a person who was named Boba in the drivers phone was rude and yelled at me told me to call the cops and he was going to have the driver take my things back. Feeling threatened I paid the invalid price to get my things. So far, Iâ ve noticed missing boxes and items. Many of my boxes had been opened and retapped this is after first glance and review. The new driver (who said â they just give truck and say deliver) said he knows nothing about anything and was just given instructions. I have reported them to the BBB and I will be posting this review on every single platform I can. Until they make right what they did. I have paid them $4100 the customer service is trash, they stole, they lied, and lack accountability. Iâ m highly disappointed. If not resolved, next steps is going to tv and larger organizations to have them shutdown for bad practices.

I can only give it one star because the guys that came to pack our belonging (4 hours late) were careful and respectful. As far as communication from the dispatch or anyone in the company other than sales, there is NONE. We had to repeatedly call and leave messages, and text their "emergency number" to get a text back two days later. We are still waiting for our belongings that were promised between 1:00 and 4:00 PM No calls, no texts, no information to know what is going on. I would never recommend this company. I have moved multiple times in the last 10 years and this is the worst moving company we have experienced. I am surprised and disturbed that homeadvisor.com recommends these characters. I will seek out advise from another source. No thank you!

Was moving from Fl to Texas and was referred to them through a friend and I had An amazing experience not only was it affordable but everything was done in a timely manner with ease thank you for helping my move be easier!

What an amazing experience I had working with across states relocations I got to say. Was stress free and effortless. They came they took everything apart and put it back together at the new place over all satisfied and appreciative of the effort the guys took to take care of my things.thanks again will definitely use again. Thanks across states

This company helped so much with moving, their customer service is professionally helpful and attentive! Highly 5 ++++++!!!

They were wonderful to work with!

Genuine Mexican mafia style ROBBERY BOY DO THEY HAVE THIS CORRUPT SCHEME DOWN PAT. Reporting to every authority I can find and hiring a mean attorney.

The people we spoke to over the phone had no idea of the size of this job, we thought we were dealing with professionals. The actual move cost 3 times of what the estimate was and instead of taking one day, took four days. The charges were based on an hourly rate which was not in the contract and not explained to us in the original estimate.

Workers were fast accommodating and positive

Great service would recommend to anyone

When it comes to your personal items, it is critical you find a moving company that is not only reliable, but trustworthy as well. The staff at Across States Relocations not only earned my business for my most recent move, they have earned my business if I ever require a moving company. The staff not only worked incredibly hard the entire time, they were both diligent and ensured my personal items were treated with the utmost finesse. I felt as if it was well worth the money not only for their work, but also for their exceptional customer service. I have since recommended them to a variety of family and friends all of whom have had the same experience as me, so I know the quality of their work is consistent.

Very exceptional and professional service. The men went out of their way to be carful with my furniture and they were on time and quick to get the job down. Definitely would recommend them.