Henry Electric Co

I have been a customer for over 18 years at Henry Electric, but have been extremely disappointed with a recent bath remodel that I am trying to finish. I had an appointment with them scheduled on June 29th to complete the project. I am just waiting on the lights to be turned on! I got an email the day before saying they made a mistake and couldn't complete the work the next day and cancelled on me. I followed up with a very disappointed return email and crickets.....no response. 3 weeks have gone by since they cancelled and no one has attempted to contact me or return either of my emails. The electrician also failed the first inspection, and then made a big mistake of where he put the outlet which caused me more money to fix with my tile guy. I'm done with them. Will never hire them again.

The scheduling process was easy and the electricians were very professional and knowledgeable.

The technician, Billy, came within 2 days of my request. The appointment was made quickly, professionally and knowledgeably. Billy determined the problem quickly, and was very polite, efficient and knowledgeable. It was a very difficult fix - entailing multiple trips through the very small crawl space under the house, but Billy was determined not to leave until it was completed. I was extremely impressed and would not hesitate to recommend them - or use them again myself.

EXCELLENT. Friendly, competent, professional techs did an amazing job. I would 100% recommend and hire again.

We called for a breaker repair but when Charles showed up it was just a simple matter of hitting a reset button, however when he was unplugging the fridge the whole receptacle came out of the wall. He fixed that and also replaced another receptacle that should have had a reset button since it was near a water source. We've had issues with these receptacles since we moved in 8 years ago, but now we have safe and secure plugs in our kitchen. Charles was great to work with. He was knowledgeable and worked quickly. The price was more than fair. We will be using them again in the future.

The technician was knowledgeable, friendly, and efficient. I have used this company several times and have always been pleased with the staff and the completed work

Great and quick

They went above and beyond, they were very courteous, very amazing, very fair prices, a family owned company and very trustworthy.

It was terrific. The guy was great!

Billy came a little early which worked out great, he got in removed the fans quickly and relocated 3 wires out of the soffit in the bathroom. This work had to be done quick,(as it was), so the drywall could start and the popcorn ceiling removed. Very pleased!! I'm bringing Billy back to reinstall and do some other work.

The electrician explained what he thought was wrong and said not to worry he was going to fix the problem. He did an excellent job. I would definitely hire them again. If anyone needs electrical work done I highly recommend this company

Great install, good price, quick response

Scott at Henry Electric helped us during the Pandemic. Very Nice, Very Helpful People there.

Great! Billy was here within an hour of my phone call. He immediately replaced old porch ceiling fixture with a new LED light fixture, repaired both outdoor wall lights flanking the garage door, removed dead exhaust fan in bathroom. He was experienced, fast, and thorough. He was pleasant, polite and knew exactly how to fix electrical issues. We would certainly hire Henry Electric Co. again and we highly recommend this company and Billy.

I called through the app and was told I would be contacted by Steve the next day, he did and setup a visit. He called when he said he would and arrived shortly after. After a few things him and his brother checked , they figured it out that the spa was malfunctioning ( but at least now it works), but found a arched negative wire for the utility room. Super nice guys and amazing service! Highly recommend this company A+.

The question asked is "how did it go"? The answer after just having another electrician uncover problems that were not addressed to me by Doug at Henry Electric. He replaced two outdoor GFCI outlets which was easy, but what he failed to inform me about is that those GFCI's had no ground wires, leaving them useless as a safety device. I also asked him to try and figure out why my pool light also stopped working, after about an hour he still couldn't figure it out and was getting very frustrated and told me he would have to dig up my yard and replace the complete run from the electrical box to the panel and it would take him about 8 hours and cost me at least a grand. He knew I wasn't going to do that for a pool light. Then, to my surprise he said if I wanted to save money on labor I could dig the trench and he'd just replace the wiring, this was a first in my 20 years of dealing with handymen to contractors that the person I hired offered that I do the hard labor. I paid him for the outlets that are now known as useless in terms of safety. How do I know all this to be true and more, because after he left I had an issue with my pool pump circuit breaker tripping on and off so I needed another electrician I did not call Henry Electric back because everything I experienced with Doug did not leave me with a good experience. The new electrician first fixed the pool pump tripping by replacing the circuit, then I explained the situation with my pool light so I asked him to investigate the problem. When I told him about the GFCI's that were recently replaced and that the last guy couldn't figure out the pool light problem and gave up leaving me with a costly and unnecessary repair. The new electrician first took out the GFCI's and said "these are not grounded...which means they aren't going to do anything in a water event". Doug never informed me that that there was no ground wire. Then, the new electrician fixed the pool light in 20 minutes when he figured out it was wired wrong, that's it. I called to report that these problems with my pool pump started right after Henry Electric worked on my equipment, then I was called by who I think was the owner and he tried to convince me that it was the pool light that needed to be replaced. So he asked me to take out the light and replace it and he said "I guarantee you it's the light". Guess what...he was wrong and this is why I'm writing this detailed review. Not only is their work not guaranteed but they do not inform their customers and offer false repairs. The lesson for this review is that you never know what or who you're going to get based on reviews depending on what is being fixed, but in my situation this was an epic fail, I know your mileage may vary depending on who you get and what work is being done, but when I compare to my experience and what I learned today I cannot recommend this company.

Showed up when promised and completed the job.

Excellent experience all around. I needed to run 100 A service to my detached garage which was running at 60 A, although, poorly. I had used Henry's in the past to install an outlet in my attic (for cameras), but for some reason, decided to first get a quote from another Electrician. That Electrician never came out and had me send them numerous pictures via text and explain what I needed. He even stated my current box was 100 A and needed to be upgraded to 200 A, but this was not true. None of the pictures I sent would have shown this which was the red flag for me. Even during this process I had to continuously chase him for updates. Finally they came back and said just to upgrade my house panel (100 A to 200 A) to accommodate the 100 A to the garage subpanel would be $5,000 -- and after that, we could discuss the garage upgrade. The discussion ended there, and I called Henry Electric as I should have done in the first place. Charles came out the next day and I walked him through what I wanted to accomplish. The same work I was quoted $5,000 for was $1,100. This included a new breaker box with plenty of room for expansion and a much needed upgrade from my main panel which was installed in the 80's and was quite a mess. This was the proper reason for a panel upgrade, not some lie used to bump up the cost of the job like the first Electrician I contacted. Overall (New main panel, underground wiring to garage, and new garage subpanel), the cost was $2,150. That's less than 50% of the previous quote for 1/2 of the work. I scheduled the service for the following Wednesday which was perfect as I work from home on Wednesdays. I dug the ditch from my home to the detached garage myself to save some money (regretted that decision 10 minutes in :) ), and found that the original wiring was 3" underground at best, and the wiring used wasn't even rated for 60 A. Code is 18" depth, so I'm very happy to now have the conduit 18" below ground and a MUCH heftier wire that is actually rated for the proper amperage. Charles was fantastic! He kept me informed of the process, any issues he came across along the way, and how he was going to resolve those. It ended up taking much longer than expected, but Charles said he would be back the following morning to finish the work, and he showed up, as stated, to complete it. He even brought a tool for me to use to chip away some concrete to allow the electrical conduit to sit flush with the garage side wall. Again, saving money for work I could do myself and saving me from having to rent a tool which would have defeated the cost savings. Charles finished the job and it turned out perfect. I will be installing my own outlets in the garage and he was kind enough to provide me with tips/recommendations for this. Even with the job taking longer than expected with the few hurdles encountered along the way, the cost was just what the estimate stated. I will use Henry Electric for any future work I need and would not hesitate to recommend them to my friends and family.

Did a great job

In the past three years I have had an electrician, named Doug, from Henry Electric out on a number of occasions and was very satisfied with knowledge, quality of work and speed. In the last week of August I called to schedule an estimate on a whole house 22KW generator installation including propane tanks. Scheduled an appointment for Sep. 3rd. Late afternoon on the 3rd no one had called or shown up so I called the office. Woman who answered the phone said due to the pending storm, "they" had cancelled my appointment and rescheduled me for the 4th. I told her they should have called and she started to make excuses about hurricane prep etc. I hung up so as not to say something I'd regret and waited for the bidder to come out on the 4th. No show, no call on the 4th. On the 5th I called late afternoon but no answer. Left a message explaining who I was and said their customer service was inadequate. No contact or call back by Friday Sep. 5th at 3:00 pm, so called back. Explained the situation briefly to the man who answered. He started making excuses right off the bat so I asked if they were still interested in bidding. He declined to bid and wished me luck. As a general manager of a residential/commercial fencing and wrought irongate manufacturering business for over 10 years, I can't believe this company's lack of accountability for their poor communication and customer service. This was a project potentially worth $13,000 to $15,000 and they couldn't make a phone call to let me know what was going on. Their excuse of the hurricane doesn't ring true. Orlando had very little impact from the storm, and the whole day of the 3rd was dry with minimal wind. The hurricane had no impact until late on the 4th. I will not be doing business the Henry again. Too bad, as I really liked Doug and thought highly of him as an electrician.

Went very well

Justin worked quickly and efficiently. He solved the problem. I would definitely hire him/Henry Electric Co. again.

Geoff came to look at some outlets and light fixtures that weren't working in our new house. The schedulers I spoke to and Geoff were all extremely friendly and professional. Geoff was very skilled, knowledgeable and friendly. He fixed two areas (including having to put a new outlet in and fixing an improperly hooked up room) in what felt like no time at all (was probably around 1.5 hours). Using Henry Electric was one of the better experiences we've had with service to our home and we will definitely be calling them next time we need an electrician.

Judy answered the phone right away and Doug was totally my hero. Doug arrived very promptly and immediately went to task. Super professional. Even changed the color of the screws because I asked, awesome customer service. Gave me great instructions and was a thorough teacher for things that might happen in the future and how to correct them.

The contact was made quickly with my tenant so arrangements to do the job were spot on. The office made a call to us while at the location and explained what he was going to do to and the price which we had agreed on. He updated the original fixture and fixed some wiring that needed correcting so that it was not going to continue to be an issue. I was very pleased that he worked with the fixture that was there and fixed the wiring. It was such a relief to me since I live 3,000 miles from there and once I received photos after completion I could’ve been more delighted.