SCI COMPUTER REPAIR

I didn't have a great experience overall. I brought my iPod there as I suspected it needed a battery. I hadn't heard anything in a few weeks so I stopped by. He hadn't gotten to it so he said he'd check it out over the next day or two. A few weeks later I stopped by again and the person there did not work on iPods so he wasn't qualified (?) enough to look on the shelf and see if mine was done. I confess I let my irritation show, because in my long years of customer service, I was never allowed to let a customer leave with some kind of answer. The other guy called me later and said he was having trouble finding a battery for the iPod through his usual sources. I asked if I should bring it to an Apple store instead but he said he could try a couple of his newer sources of parts (he couldn't have tried them before this?!) Another few weeks passed and he called to say the battery was replaced and the iPod charged up. It cost $60, which seems fine. I said I'd be by at 3:00 when I got done work, but he said he was leaving the shop on personal business, and could I drop by at 4:00. So I worked late but when I got there it was locked up tight. I picked it up the next day. I brought it home and used it on my Sony iPod player/charger. It played for a while but the battery ran down. For some reason it no longer charges on that charger but instead it needs to be plugged directly into an outlet. Still, it works again. I think they are honest, but I must say their communication is terrible. It took four months and the only updates I ever received were once when I expressed irritation after stopping by and getting no information, and then at the end when the job was done. I can't comment on the quality of work, because I suppose replacing a battery in an iPod is a pretty standard repair. I don't dare use them for my computer needs because I can't go without any of my devices that long.