Design Group Central

We called Design Group Central and made an appointment to discuss our project. We met with Troy and was very impressed. He was receptive to our needs, listened to what we had to say and provided valuable input. He told us that our project was a little too complex for him and advised that Ron usually goes to the site and completes the designs for our type of project. He then told us to have a copy of plans made and Ron would call to schedule an appointment to come to the house. We made the copies the very same day but waited over 2 weeks for Ron to call but he NEVER did. I stopped by in person last week to see what was going on. Troy apologized and and called Ron right then and set up the appointment for 9:00 AM Monday. My wife took off from work and I stayed home from my Monday flea market to met him. He NEVER showed up. At 9:30 AM I called Design Group Central to inquire about Ron's whereabouts. I was told he was at the office waiting for us. When he got on the phone the conversation went south quick. I perhaps could understand a miscommunication once but twice is unacceptable. When I tried to explain I do not do business this way, Ron said neither does he and hung up on me. I am sure they do wonderful work, but they will never do it for me. If customer service is important to you, I would be cautious.