Corman and Sons is not just a dealership. We are a Daikin Comfort Pro. Corman and Sons has been a Daikin Comfort Pro dealer since 2015, placing special emphasis on service, workmanship and dedication to customer satisfaction. We will take great pride in customizing a system for you that will create the most comfortable living space you've ever experienced, with air that's clean, healthy, refreshing and conditioned.
Air condition and heating service, maintenance, sales, and install
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Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
21% | ||
4% | ||
0% | ||
4% |
"Thank you for your review Mr. [Member Name Removed]! We appreciate your business."
"Thanks for your review Ms. [Member Name Removed]! We thank you for the opportunity to serve your HVAC needs...."
"Thanks so much for your review and for your business!"
"Hi Mrs. [Member Name Removed], I'm sorry you are feeling like the experience with us during your repair was less than satisfactory. We truly strive to do the most we can as quickly as possible when a system is down. I looked over your account and spoke with the people who were involved in the repair process. I feel that we followed the process and did the best we could to move the repair as quickly as possible. I know there was a delay with our after hours on the evening of the 11th that caused us reaching out to you to take a little longer than we like. However, we did get back with you that same evening regarding your warranty and scheduling a tech out to your home. At your request we scheduled the tech the following day after 4pm to accommodate your schedule. We normally have a higher fee for evening & weekend services and in effort to ease some of the inconvenience of the situation we waived that fee. We received the tech's diagnoses the next day and began working on the quote for repair which we did provide that same day to you. Once you approved the repair and cost we ordered the coil with the manufacturer. I think there may have been a misunderstanding the day you called in to check the status of the part. We were calling the vendor to request a delivery update and/or tracking to narrow down when we may expect the part to arrive. I apologize if us using the verbiage of "locating" led you to believe the coil was somehow misplaced but it was not missing or misplaced at any point. Once we received confirmation of delivery we immediately scheduled the repair with you. I realize that the unit being a little shy of 2 years with a failure made the situation that much more frustrating. We take pride in our work whether it is installing a brand new system, servicing a newer system or servicing a 17 year old system. I hope that you will reconsider your review as I am confident we did what we could to resolve the matter as quickly as possible within our capabilities. Management"
It turned out okay. The only thing is there is a feature which requires us to add vinegar to the system once a month and that was not explained properly to begin with so we had some problems. Now it is okay. What stands out is the fact that we did not get an instruction sheet which explains we need to add vinegar to the air conditioner. When you don't do it, it shuts down your whole air conditioning system. It happened to us once and then we had another time last year where we had it shut down, but it wasn't that. It was because they needed to get a part and it took them from Friday until Wednesday to get it fixed. It was during the real hot period of time, of course, so it was really miserable. They did not request that the part be sent overnight so it cost us another day or two. It was not handled well. Once they got the part they did it the next day. I had to pay for the part anyway and I would have paid more to have air conditioning. They did not offer me an option. It was really hot. I work from home so it was really miserable. Their pricing was fine. The quality of their work was fine except for these two little issues. We bought from them because they are a Trane dealer and we have heard so many good things about Trane. I was surprised that we had an issue so quickly. They were on time, no problem. I like the product.
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Monday: | 8:00 AM - 5:00 PM |
Tuesday: | 8:00 AM - 5:00 PM |
Wednesday: | 8:00 AM - 5:00 PM |
Thursday: | 8:00 AM - 5:00 PM |
Friday: | 8:00 AM - 5:00 PM |