We manage networks and fix computers for Estero, Fort Myers, Bonita Springs, and Naples Florida. We specialize in budget-conscious solutions for today's small business and home users. Microsoft Certified Professional with over 25 years experience. No trip charges, ever. Free estimates.
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"We weren't pleased with the outcome of this job either. As I recollect, the laptop was brought in to replace the keyboard after a liquid spill had left the keys only half functional. We replaced the keyboard (parts and labor total = $100), and tested all the keys. All keys were now working and continue to be working to this day as far as we know. Everything seemed operational. Shortly after it was picked up, the laptop was brought back in for new symptoms including occasional "blue screen" errors. After spending several hours testing and diagnosing the laptop, we were unable to reproduce any of those symptoms in our shop, not even one time. We ran the laptop through several tuneup procedures and put the machine under some stress to try to get the described errors to occur so we could trace them to their source, but to no avail. The errors would not occur for us. Few things are more frustrating than a rare problem that won't repeat itself so you can determine its cause. We returned the laptop, but we were dissatisfied with this outcome as well. In keeping with our policy of results-based billing, we did not charge a single dollar for the many hours of diagnosis and tests, even though that hunting consumed considerably more time than the keyboard replacement. We hope, in time, this customer will give us another chance, as an outcome like he had is truly exceptional and not the norm. In fact, we invite him to bring the laptop by one more time to see if we can have better luck reproducing the problems he experiences. If we get that chance to make this right, not only will we not charge anything for that diagnosis, but we will gladly refund 100% of what was paid for the initial keyboard replacement."
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