A&E Factory Service

First, Because this is a rental unit, I was speaking with the technician by phone. Second, after a couple of quick questions about what was wrong with the machine, the technician then began trying to sell me a protection plan. This went on for 10 minutes. He knew I was not likely interested in the purchase of this plan BEFORE he began my repairs and could thus hinge the quality of his repair on my answer. I find this highly abusive business practice. Had I known this I would not have hired them. I would never buy a "protection plan" without reading the contract just on the word of someone trying to sell it to me over the phone. The washer that was supposed to be fixed failed during the first load of laundry following repair. The technician did not even bother to test the repairs to be certain the problem was fixed. I called them back to have someone come back to look at it. They said their would be no charge as long the repair was related to what the technician did. Can you see where this is going? Third, I was asked to provide my credit card information in order to make payment for this inadequate service only to learn that he had written all of this information down on a piece of paper so he could "call it in" and then proceed to carry my sensitive information around in his truck all day. The lack of security to handle this financial transaction in this day and age is unacceptable. They jack their prices for repair up so they can lower it for you if you buy their protection plan. Had I bought the protection plan, the repair cost would have been $140. I wouldn't have even minded paying the $285 for the repair had I not been made to believe it was disingenuous or performed in bad faith.