Bowers Heat & Air Inc

"We are sorry to hear that Mr. ****** feels we “did nothing”. He has been a customer of ours since June 2013. Our records indicate that we have performed service calls on 2 of his 3 systems which usually required replacing a capacitor or fuse so nothing out of the norm. Below are the list of “nothings” we did: May 28, 2014 - Our technicians performed a service “check” on 2 of his 3 systems and noted that his existing duct (installed by others) was significantly under sized and recommended increasing the duct size. June 23, 2014 – Our technicians performed the above mentioned recommendations thus improving the air flow which Mr. ******** does acknowledge in his review. July 14, 2014 (6-7 weeks after service check) – Service call on Lennox system – Unit was overheating causing it to shut off. Technician installed hard-start kit to see if this would rectify the problem – FREE OF CHARGE – In his review Mr. ******* said this system was approximately 6 years old? – we were not able to verify the original installers/date of installation since there were no HVAC permits listed for his address on the county’s website. August 28, 2014 (Thursday) – Service call – customer having same problem – Technicians at site explained there was a restriction - either an obstructed orifice or obstructed filter dryer – FREE OF CHARGE AGAIN – Mr. ******** notified the technicians on this date that he wanted to get a second opinion from another company – something our company actually encourages. Re: Communication – The owner of Bowers Heat & Air, Inc. spoke with Mr. ******** on August 29th (Friday) to discuss the matter which was conveniently left out of the review. Re: System replacement – we did not push replacing the system since he said it was only 6 years old. Re: Holiday annoyance – this is simply not true as we have service technicians who provide emergency service on Holidays. IRONICALLY, HIS REVIEW STATES “HE FINALLY RESORTED TO CALLING SOMEONE ELSE WHO CHARGED THE SYSTEM AND GOT THEM THROUGH THE WEEKEND” THEN AS REPAYMENT FOR THEIR SERVICE HE PROMPTLY FILES A COMPLAINT ON THAT COMPANY AS WELL. (SEE OTHER REVIEWS BY THIS MEMBER DATED SEPTEMBER 2) Through our years in business our company has received very few complaints. We have been blessed with many wonderful and loyal customers. It is because of our remarkable customers that we have become a referral driven business. One person’s “version” of events simply does not cast a shadow on the service we have provided through the years. It is unfortunate when a company loses a customer, with that said, we also realize there are some people who will never be satisfied no matter which company they call. We do hope Mr. ********* finds an HVAC company that satisfies his needs."

"This is a rare and unfortunate occasion but after viewing your comments and your harsh rating of our company we at Bowers Heat & Air, Inc. decided that other members required some accurate insight. We know that providing Angie’s List with “accurate” reviews will better serve other members when choosing a contractor. We believe in the “golden rule” and truly care about our customer’s experience with our company that is how we’ve “earned” an A+ rating with the BBB of Central Florida. Fact Check: You have never spoken with me (Mrs. Bowers) regarding this matter but most probably spoke to our company dispatch personnel who did in fact handle the situation correctly. Inaccurate Dates in Complaint: Date of original system install: 2005 Date of warrantied compressor install: 2008 (3 YEARS after system install not 3 months as complaint states) Date of Review: 2012? 7 yrs. after system install; 4 yrs. after compressor? Bowers Heat & Air Inc. installed the unit in 2005 at your ex-husband’s, (the homeowner’s) request. The unit was purchased with manufacturer’s warranty only; he did not purchase extended warranty which would have covered future labor and material costs. Unfortunately after approximately 3 years the compressor failed in 2008 and under manufacturer’s warranty only the compressor was covered not labor and materials. Regarding the Amount charged for installing new compressor: The original amount of $600 ($540 after discount) that we billed in 2008 was less than the average charge most “licensed” contractors would charge for the same services. This charge was not only for labor but for materials as well (see detailed list). 1. Remove old (possibly contaminated refrigerant by pumping/down system. 2. Change-out liquid filter dryer. 3. Remove old compressor. 4. Install new compressor and new filter dryer; use acid away for system protection. 5. Pump down system per factory specs. 6. Replace with new refrigerant. ($$) 7. System start-up. This tenants “AC guy” friend who complained of our sub-standard job (that apparently worked efficiently for 3 years prior to the compressor failing) stated a standard price of $250 and that he would have charged nothing. This BEGS two questions: who is this mysterious “AC guy”? And is he a licensed contractor? Clearly he is one of three if not all of the following: ignorant regarding the cost of running a “legitimate business”; probably not really in the AC business; probably had difficulty making ends meet at his day job (if he had one). If he is in fact a licensed contractor with such exemplary skills who is willing to provide free service I’m sure other members would like to know who he is and that he would love the free advertising which he is being denied. Regarding problems after our installing the new compressor (10 days later): Unfortunately, due to your not calling us regarding this, but rather calling the tenants “AC guy” friend you did not give us the opportunity to save you $120 because we would have charged $0.0. It truly saddens me to lose a customer but I feel in this case we’ve done nothing wrong to merit such a harsh review. I do hope you have continued success with this mystery AC guy."