JT Lawn Service

Service as promised for a fair price. Did a good job. Never a hassle regarding payments. Was nice doing business with him.

After clean up was done, maintenance was not kept up. All the weeds were allowed to grow back in. Joe insisted he showed up every week or would call if not. This was absolutely not the case. After about 3 months of service I started wondering why I hadn’t received any bills yet so I decided that I’d ask Joe the next time I saw him. Then a couple days later he called me and started the conversation with “am I ever gonna get paid?” I explained that I’d love to pay him but IA hadn’t received any bills yet and Joe was i credulous, as if I was lying. He said he’d bring a bill and put it in my hand the next day. I told him I’d hand him a check at the same time. I can dismiss a situation like this, chalk it up to a misunderstanding. However, the next thing he said was, “ok because I’d hate to have to take you to court and that would end up costing you way more. “ Seriously?! I just told him I’d have a check for him. I don’t appreciate being threatened and I definitely don’t tolerate it. There was no cause for such a threat. And when I expressed my distaste for his threats he started back peddling and saying he “didn’t mean it like that.” I’m not sure how else it could have been meant. When he came the next day I paid him for the months he’d billed for as well as the fee to complete the current month. We found a new service and my husband called to cancel service with Joe a couple days before he was scheduled to do our last service of the month. So Joe said he would not be showing up for that last service (even though I paid in advance) and he was very rude and very short with my husband. Overall, he was not pleasant to deal with. In most conversations he was pleading his hardships, I assume this was an effort to gain sympathy, which made him exhausting to deal with. I’m sure he’s a basically good person, but I’m much happier without him. I can only assume Angies List Super Service Award (or whatever it’s called) can be purchased by service providers because I have a hard time believing this company won something like that on merit alone.

JT was aware that I fired our last service because he wasn't doing the agreed upon trimming. I hired JT at a higher rate because he promised to do a professional job. They showed up the first month every week but no trimming was done. The second week he started missing weeks and still no noticeable trimming was done.. I called and left a message about that and he left a message that he was injured and said nothing about the trimming. He came a couple of more times but still didn't do it so I gave him written notice of termination. He called today and left a childish, nasty message that he came every week when he did not and that it was OK (that I fired him) because he "underbid the job" and "maybe I should pay more attention to my grass" instead of admitting he did a crappy job for us.

They are very reliable.

So far, so good.

We use them to mow lawn & trim busttes.

Everything fine.

On time all the time workers very polite showed concern about their work, Joe the owner very concerned about detailed work.

Punctual and clean service.

JT Lawn Service is on time, fast, responsive, and kind.

Work was done in a timely professional manner. The company is dependable and cares about the quality of their work.

They show up when expected and perform their services exceptionally.

unknown

We weren't pleased with them and told them their services were no longer needed. I was very unsatisfied with their service. They were inconsistent and not showing up when they said they would. They were billing us when they hadn't been here. It was $65 a month. The price was good. They could not damage property, and they were lazy. Instead of going around the yard to get to the other side, they would cut thru a path, and the weight of the lawn mower would break the walkway. There were issues with that and they never repaired it. I have changed companies.

I have no problems.

unknown

It was perfect.  It was great.  It was better than expected.   I came home when it was finished and it was beautiful.  They were here in January around the 14th I think.  I did not pay a penny more than the deal cost.

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unknown

I am the type of person who treats workers who come to my home nicely and tip often (yes even the cable guys, LOL).  Because the lawn had not been mowed for 10 days and it was long I gave a $10 tip to each worker the first cut in June.  My service day was set up for Fridays.  Due to rain, the lawn was not cut on Friday July 17th.   I thought the lawn would be cut on Saturday as I was told that was the process when it rained on a Friday.  It did rain some Saturday although not all day.  I then waited each day as Monday passed, Tuesday passed, and Wednesday passed.  I then sent an email and left a VM asking when my lawn would be cut as all of the other lawn services in my neighborhood had gotten caught up on everyone's lawn.  I just got off the phone with Joe and was advised that if he skips your service and goes onto his regular schedule if he is unable to make it up on Saturday.  It is raining now and likely to rain tomorrow so he would not come again until 7/31/15 which would mean my lawn would go 3 weeks without cutting or more if it rains again next weekend.  The lawn is currently out of control and I have been asked by my neighbors what happened.  Joe did not explain that he totally skips you if it rains Friday and Saturday.  Just today he said he cannot disturb his other customers schedule by coming on another day of the week.  None of the other lawn services in our East Lake Woodlands community did this to their customers.  They all got a little backed up but everyone got mowed even if it was not on their day.  Had he told me last Saturday that due to rain I would be skipped an entire week and that could continue if it rained again Friday (which it did) I could have hired another company and had it mowed during this past week.  Now I am stuck with a lawn that has not been mowed for 2 weeks and Joe is not willing to cut  the next day it is not raining as it will set off his schedule.  I had even paid in advance for the month of July.  I am very saddened by my experience.  If you cannot let your lawn go for weeks at a time I would recommend you go with another company.  One last note this company was the highest quote I received.  I paid $90 after the Angie's List discount of 10% so that would make the regular price $100.  I was quoted $60 - $75 by others.  I was willing to pay more because I thought I was getting the best customer service.  To me being skipped is not the best customer service. 

They did a beautiful job.  Definitely looks awesome.  They will be doing my lawn from now on.  Very professional too.  Met me on a Sunday to take a look at what I needed done.  Said he would be out on Monday or Tuesday to mow and edge.  My son called me on Tuesday when he got home from work to tell me that the yard looked awesome.  I am very pleased and look forward to a great relationship with JT Lawn Service.

unknown

unknown

The work was done quickly and thoroughly and for a very reasonable price.Joe returns calls within 24 hrs.