Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

FIRST PLUMBING & A/C OF FLORIDA

2.0(
1
)

Water Heaters, Plumbing

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Write a review
Showing 1-1 of 1 reviews
CAROL K.
06/2004
2.0
water heater repair
  + -1 more
THEY ARRIVED AT HOUSE APPRX. 12:30. AFTER THEY INSTALLED OUR NEWLY PURCHASED WATER HEATER IT WAS NOT OPERATIONAL. WE HAD NO HOT WATER. I CALLED & LEFT MESS. ON CO. RECORDER. MY HUSBAND ARRIVED HOME & UNSCREWED THE ELECTRICAL BOX TO WATER HEATER. ONE ELECTRICAL CONNECTION HAD COME LOOSE. HE RECONNECTED THE ELECTRICAL WIRES, WHICH RESOLVED THE PROBLEM. IT WOULD SEEM TO BE STANDARD, COMMON PRACTICE TO CHECK THE ELECTRICAL CONNECTIONS TO THE HEATER PRIOR TO LEAVING AFTER INSTALLATION. WE WERE DISAPPOINTED THAT CO. DID NOT GIVE US A COURTESY CALL WHEN THEY WERE RUNNING LATE & ALSO DISSATISFIED THAT THEY WERE NOT MORE THOROUGH AND COMPETENT IN COMPLETING THE JOB.
Description of Work: WE PURCHASED A HOT WATER HEATER 5/28 FROM SEARS. THEY SCHEDULED INSTALLATION 6/2. ON 6/1 I RECEIVED A CALL FROM FIRST PLUMBING TO SCHEDULE INSTALLATION. IT WAS MY UNDERSTANDING IT HAD ALREADY BEEN SCHEDULED FOR 6/2. CO. SAID ONLY THEY COULD SCHEDULE SERVICE APPT. & SCHEDULED US FOR 6/2 BETWEEN 8-9 A.M. 6/2 AT 9:30 I PHONED CO. TO ASK WHY THEY HAD NOT ARRIVED. JIM SAID THEY WERE RUNNING LATE. AT 10:30 I PHONED AGAIN TO INQUIRE AS TO WHERE THEY WERE & WAS GIVEN THE SAME ANSWER. IT WOULD HAVE BEEN PROFESSIONAL, COURTEOUS & CONSIDERATE OF CO. TO HAVE INITIATED A PHONE CALL TO NOTIFY US THAT THEY WERE RUNNING BEHIND. AT 11 I CALLED SEARS & WAS TOLD FIRST PLUMBING HAD NOT YET PICKED UP WATER HEATER. SEARS WAS HELPFUL & OFFERED A 10% DISC. ON INSTALLATION BECAUSE OF DELAY. SHORTLY THEREAFTER, FIRST CALLED FROM SEARS TO INFORM US THERE WAS DENT IN THE WATER HEATER & THERE WERE NO OTHER HEATERS OF THAT TYPE IN STOCK. AGAIN SEARS OFFERED A 10% DISC. ON THE COST OF THE HEATER.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Response from FIRST PLUMBING & A/C OF FLORIDA
When I spoke w/ member to schedule her appt. she was told that she was 1st call for that day, which is usually between 8 & 11AM. In this business we never give a 1hr. window of time because emergency calls sometimes happen. Just as she said, we spoke twice before 11AM & she was well informed that my service tech was running behind & was insured that he would be there as soon as he could. When my service tech arrived at Sears to pick up her water heater, which is provided by Sears, he found a dent in the heater & brought this to Sears attention. We at First Plumbing take full responsibility for being an hour & half behind schedule & the loose electrical connection. This never should have happened & wish member would have called us to repair it. I fell terrible for the day member had on 6/2 but feel she is channeling her total animosity for that day toward First Plumbing, which had a small part in the total aggravation for that day for her.

    Contact information

    13932 METHODIST CHURCH ROAD, Dover, FL 33527

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Water Heaters,
    Plumbing

    FAQ

    FIRST PLUMBING & A/C OF FLORIDA is currently rated 2 overall out of 5.
    No, FIRST PLUMBING & A/C OF FLORIDA does not offer free project estimates.
    No, FIRST PLUMBING & A/C OF FLORIDA does not offer eco-friendly accreditations.
    No, FIRST PLUMBING & A/C OF FLORIDA does not offer a senior discount.
    No, FIRST PLUMBING & A/C OF FLORIDA does not offer emergency services.
    No, FIRST PLUMBING & A/C OF FLORIDA does not offer warranties.

    Contact information

    13932 METHODIST CHURCH ROAD, Dover, FL 33527