Camping World of Tampa - Service Center

BEWARE! I do hold a post degree in communication and have taught a lot of business students but this store and company you should stay away! We found a used unit online. Talked to James several times on several days via phone and text message, and were always assured the unit had no soft spots or water damage. We made clear it was important to us because of sensitive kids with medical conditions. James knew my husband would drive 9 hours to come get it. When he arrived he was greeted by a shopping cart with our name and a congrats sign on it. General, who showed him the unit was great as well. Everything looked ok, the grill was missing, but James said we would get one. The last place to check was the bedroom and it had a big area of water damage over the bed and inside the cabinets there was also delamination. Even the flooring had signs of water damage. James said he had no idea. James, next time when a costumer asks about this over and over again, go check the unit thoroughly! Should be common sense! They called Service and apparently, they were aware of these issues as they had already tried to fix the leak on the roof. Chris, the sales manager was not very nice and told us that this was "normal". I told him my family has owned trailers for over 40 years and it was never an issue - then he got silent. James offered us a different used unit which was smaller, and he said it had only cosmetic damage. When looking at pics of it, the upper bunk was missing. That is not cosmetic! He knew we have 3 kids and need a full bunk. We saw a similar one to the one we had originally bought on the lot. Their asking price for this used unit was 33.000$, compared to 24.199$-27.500$ that the unit is sold NEW in our area. When provided pics of those dealers James said they were not correct. He also told us that he had sold 18 units this month that went smooth, and we were the only one with issues. By that time he tried playing the victim and shaming us. That is NOT how you treat costumers! We called the number for unsatisfied costumers, which according to the poster in the entry area is the CEOs office - turns out it's only a remote call center. Stephanie Money picked up the phone and I cannot count the number of times she called me "hon". She backed up her sales people and told me how they tried everything to help. We must have missed that! They even refused to help paying for the travel costs. She twisted and turned the story, told us lie after a lie - that the water damage was only cosmetic! When I corrected her she only said that she assumes that her people do not lie to her. Everything she said, starting from the price we had agreed on to the offered solutions was FALSE, but she would not even listen to my side of the story. She claimed that we had received a generous rebate of 2500$, but we only got that because the couch was missing, the table was missing etc. For the huge water damage they offered 599$. She then offered to find a different unit for us. I came to find out that she has NO knowledge about trailers. No idea how they are built, floorplans etc and the worst, she was not listening to what I told her we need. She was very self-centered and I am not surprised anymore we were treated the way we were. Looks like it comes from the top. Please buy at a company that values costumers and does not try to trick shame them into buying! And the slogan: "I am not happy when you are not happy" is clearly not what they mean!

I bought a 2017 Forest River Cherokee 304R from Camping World in Tampa 6 weeks ago.I just moved in 1.5 miles and set up the camper for the first time. One slide hesitated coming out then moved, however now the slides wont move, one a/c is not working,the refrigerator handle is hanging and not cooling properly. microwave not working, slide inside trim loose and hanging, shower floor weak, fireplace not working, and electrical outlets not working. I cant move it with slide outs out. I called them, they offered no help told me to call road side, which refused to help. I called several mobile rv companies and they can;t do ,manufacturers work only Camping world.And back around again no help from Camping World.I don"t know what to do

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