Alco Windows and Doors, LLC

Never use this company. They are being sued in at least two counties in Florida and investigated by law enforcement. Do not pay the banks they use. You will never see your money again. They do not pull permits.

Alco Impact Windows - A Nightmare of Delays and Lies Leading to Legal Action I wish I could save others from the horrible experience my family had with Alco Impact Windows. On 6/24/2023, we paid them $34,000 upfront for manufacturing and installation of impact windows in our home. They promised the windows would be ready in 10-14 weeks by late October/early November 2023. This turned into a year-long saga of repeated delays, missed deadlines, and empty reassurances from their representative. New timelines were continually provided throughout 2023 and 2024, but Alco seemed to make no real effort to actually meet any of them. We were trying to sell our home, but this debacle caused us significant stress, inconvenience, and potential financial losses. After nearly a year of unacceptable delays, I requested a full refund on 3/20/2024 due to their breach of contract. Incredibly, their representative only offered a measly 30% cancellation fee refund instead of giving us all our money back. I demanded a full refund by 4/19/2024 and made it clear legal action would be taken if they failed to make things right. Unfortunately, Alco Impact Windows' refusal to provide proper resolution has now forced us to pursue legal action against this dishonest company. They took thousands from us upfront and then completely failed to deliver on their promises, dragging us along with lie after lie. Save yourself the headache and nightmare - do NOT do business with Alco Impact Windows under any circumstances. They are untrustworthy and have zero respect for their customers. I hope this warning helps others avoid being scammed by this terrible company like my family was.â â â â â â â â â â â â â â â â

***BUYER BEWARE -THEFT!!!*** LUIS ALVAREZ, OWNER, STOLE $33,000 FROM ME. He induced me into a contract for 24 months, no interest, he was paid IN FULL by the lender. He WALKED AWAY WITH $33,000, REFUSES TO REPAY. HE CAN'T DO THE WORK -- WHAT HE PROPOSED HE CAN'T GET A PERMIT FOR. GIVE HIM AND ALCO YOUR MONEY AT YOUR OWN RISK!!!!!!!!!

I ordered all new windows and doors for forty five thousand dollars. they told me it would take 2-3 months tops. it has been 5 months now and they still wont give me a date they plan to install the windows and doors. do not hire this company. they have zero customer service and can not do the work in a reasonable time frame. every other company I got a quote from said it takes 2-3 months the latest so i know that is a reasonable time frame for this industry but 5 months is unheard of and then to not even have the courtesy to call or text with an explanation for what is taking so unusually long, is unacceptable.

Work has not been done tests can not rank.

On time, quality work!

Luis was my first contact and was very informative and encouraging. I made an appointment and Adrian came and was awesome! He constantly explained to me what he was doing and why and was an exceptional professional, kind and has a great character and personality. They always answer or return my calls without fail. Adrain went out of his way to please me and I am grateful I found them on HomeAdvisor. I was not sure where to start to find a company, but once I found them on HomeAdvisor it turned out to be a relief. They did a great job!

The door had to be ordered from the manufacturer. It took 6 weeks to arrive.

Luis did a professional and exact job on replacing an exterior door and reinforcing my garage door. Considering a hurricane was coming,he did a great job securing the materials in such a short time.He kept us informed as to the time table it would take to complete. His pricing was very reasonable. He is very personable and honest. My brother-in-law has hired him to put in impact windows in his house. For overall work and pricing, nobody better in Miami today.

Adrian and Luis were exceptional. I researched so many companies before I picked one to replace my battered exterior french doors and large single hung window. I needed extra security in these plus they started just falling apart. Other companies tried to up sell me, quoted double yes double the price and then two others from another company just stared waiting for the boss. I mention what happened before ALCO got the job because I was in despair. When they came in, they presented themselves as professionals, were neat, organized, discussed options and gave a written estimate which they stuck to. In fact, they were the ONLY company that bothered to board up broken window panes for me...free. It was a wait for the materials but they prepared me for that and managed to even get them on time in hurricane season. Anytime I called or texted, they answered me quickly. They never got annoyed with the smallest question. Today was the big day. I figured it would take about 1 1/2 days with all the work to do..They finished in about 3-4 hours. The french doors look beautiful (measurements were exact) and the extra locking security on them was just as promised. The window was a breeze too. There wasn't a speck of dust in my room where the doors exited to the outside. Cosmetically, even the caulking was a clean line. No breaking of concrete or any problem. They offered to come back even if the caulk retracted! They threw the garbage out for me including the glass and it was cleaner when they left than before. The money. They got the deposit, recorded carefully, explained everything to me. When the bal. was paid, same thing. Absolutely not even the cost of a screw was added. I would say it was a fair price for the work but actually it was better than that as I had peace of mind with them here.I didnt want to tell them but actually they were the best estimate I got too. So, as they were leaving, I looked at my front windows (I have a mountain of windows back and front). I asked and yes, I am going to start by replacing the front ones first with more impact glass. Usually i m glad when workmen leave but they were kinda light hearted and Ill be looking forward to working with them again.Adrian and Luis are highly recommended for any window and door issues you have. Thanks Alco !!

I had an emergency situation and needed my front door replaced, They offered me 3 choices and all 3 were within my budget for this job. There work was excellent and they take pride in the quality of there work. After they finished the only sign that they were there was my beautiful new door. I

Polite, attention to detail, very neet and clean work. Pleasure to have them in my home.

We were in an emergency situation to repair a door and Eddie took care of us like family. Top quality work and helped us right away. Very professional and friendly. We highly recommend this company. In fact, they are doing more work for us next week!

The guys at ALCO were great. They were punctual, professional, and delivered a superior product at a reasonable price. I highly recommend using them for all your door and window needs. I hired them to replace 2 exterior doors and they did a fantastic job. They showed up when they said they would and did very clean work.

Those guys was outstanding, gracious and professional. Extremely satisfied with the work done ,and look forward to using them again, for my next project. Thanks Luis and pal.

One word: They are PROFESSIONALS.

I meet with Luis and was very helpful and answered all my questions. There prices were lower than all the other quotes that I received and their quality of work is outstanding. I would recommend this company to my friends and family.

ALCO is THE BEST!! After years of research, phone calls and estimates, we finally found ALCO!! (From recommendations on Home Advisor) BEST prices!! GREATEST company owners/workers!! (When you call/meet Luis and Adrian, you will be IMPRESSED!!) Responsible, respectful, and always on time!! EFFICIENT and FAST!! And!! - CLEAN!! NO mess at all!! (Our house and yard were both cleaner when they left than it was before they came!!) HIGHEST of ALL RECOMMENDATIONS!!

We had already being shopping around for several weeks for our high impact french door installation. The moment we met Adrian and Luisito from Alco Windows and Doors, LLC, we search no more. The project was explained to us with such detail and clarity that we became convinced that they were the best for the job. The project was executed on schedule and to perfection. We want to add that we also had a great time with them. Excellent people. We will surely recommend them to family and friends.

Excellent service! They were very professional, polite, and on time. Would use them again!

I am so happy I found this company, they called my right away, made the appointment, they called, they came on time, the work was very professional, they were clean, polite , when they left I had my new door and no mess, great price for all they did.

Great job! He replaced 9 windows and 3 doors in 1 week-end. Amazing work.