Destin Premier Carpet Cleaning

We hired this company because they advertised an organic "NO ODOR" cleaning product/service. The appointment was scheduled for 9:00am....they arrived at 9:15am. After setting up the hoses, they immediately began spraying a very strong citrus chemical product all over our home. I assumed this was the "organic" part of the cleaning process and also assumed the strong odor would dissipate after the carpets dried. I actually left the home unattended as I was unable to handle the overpowering chemical scent. By late evening, the odor was still permeating the entire home and I called the owner. He admitted that his technicians had made a mistake applying the citrus spray and offered to come to my home Saturday morning and "wash" it again to remove the odor. After leaving all doors and windows open overnight, running fans in every room and leaving the air conditioner on 65 all night, by morning the odor was faint but noticeable. When the owner, Virgil Niblett, and his technician, Ben, came to our home Saturday morning, they again admitted their mistake but offered no resolution or even a discount for the poor service. I told Virgil (owner) that after paying $624.90, he should at the very minimum, offer a rebate or a complete refund. I mentioned that I had agreed to pay the extra $249.00 for the "organic" product with NO ODOR and understood the bill was high but his crew of two made a serious health-impairing mistake and were finished in less than 45 minutes. THE BILL WAS EXCESSIVE! TO SAY THE SERVICE WAS POOR IS AN UNDERSTATEMENT. THEIR REFUSAL TO EVEN OFFER A DISCOUNT FOR THEIR SERVICE SHOWS THEIR COMPLETE LACK OF RESPECT FOR THEIR CUSTOMERS!

they did a superb job. Timely and professional.

Went the extra mile to do it right.

Returned my call promptly to schedule appt. Arrived on time, made sure wall corners were protected from hoses. Did a quick and thorough job. Very pleased.

We've used Destin Premier several times for cleaning the carpet in the home we were renting. The first time was shortly after the whole place had been "professionally cleaned" prior to our move in. You could see the marks on the carpet indicating someone had cleaned the carpet before we moved in, but it wasn't very clean looking. After Premier cleaned the carpet we knew it hadn't been clean because it was so much cleaner after Premier's job. They also did a great job getting dog blood out of the carpet after our dog cut her tongue and got blood every where and they did the final clean when we moved out. They were very professional, punctual and just nice guys. I highly recommend Destin Premier. As a side note, if you are trying to decide on steam carpet cleaning versus any other kind of cleaning, go for steam. It is the best for getting your carpet clean.

Excellent job, got carpet nice and clean.

They were prompt. They were reasonable. They did a good job.

excellent and well worth the money. Don't do anything but steam clean your carpets and these guys are a great company to have do it. Save your money and time by starting here.

Went smoothly, they arrived a few minutes early, which is great. They got started and finished in just a short time.

They did a great job. They are very thorough, quick, and professional. They cleaned up after themselves.

They came to my house and cleaned the carpets while I waited, and I didn?t have to take them anywhere. They were personable, and they did a great job. They were under everybody else?s prices. The cost was less than $100 per rug, which was cheaper than I could find anyplace. I would rate them highly and would use them in the future, if necessary.

They did a terrific job. Their price was in the middle of 3 quotes, but they were the least expensive when adding in the cost of moving furniture. They arrived a bit late to the appointment, but from there everything went very well. The carpets came out very clean, they were neat and helpful and we got very good value for the scope of work involved. This is a professional company and we highly recommend them.