"We sincerely apologize for any inconvenience this situation may have caused. Please know that your full refund has been processed, and we truly appreciate your patience as we worked to resolve this matter. We kindly ask that you remove any and all comments or negative reviews across all platforms, as we have fully addressed your concerns. Our business has learned from this experience and is committed to improving moving forward. More than anything, we hope you will give us the gift of forgiveness. It was never our intention to cause any frustration, and we deeply regret any trouble this may have caused you. If there is anything further we can do, please do not hesitate to reach out."

"Hi Michael, Thank you so much for your thoughtful review and for trusting us with your project. I'm really glad to hear you were happy with the core work we completed, and I truly appreciate your recognition of our responsiveness and follow-through. I also want to thank you for your honest feedback on the post-job cleanup and the fascia detail. We always aim for 100%, and your comments help us improve. I?m happy we were able to quickly address the few concerns you pointed out during the project, and we?ll absolutely take your cleanup notes seriously moving forward. We?d be honored to work with you again in the future, and I truly appreciate your recommendation. Please don?t hesitate to reach out if you need anything down the line! Thanks again"